Set up NPS post-purchase survey to get the best & the ugliest feedback!

Building a strong customer base is the ultimate cornerstone for our Shopify merchants. That's because its cheaper and more effective than attracting new ones. You're in a prime position to up-sell and cross-sell them until you've amassed a squad of dedicated followers.

Here's a thing: If you're offering a great customer experience, customers would only buy from you or engage with your brand again - particularly after they've checked out. You need to figure out what takes customers off your brand in order to retain your customer base, you need to be proactive and ask customers for feedback.

That’s why we’ve put together this simple post-purchase survey app that will help you to create a simple, post-purchase survey in just a few minutes & discover the negatives (and hopefully the positive ones of being your customer!). Later, you can feed this knowledge straight back into the marketing loop and use it during the acquisition process to help reduce friction.

Get to know your customers and build a better product offering with our must-have Post Purchase NPS Survey App.

What you’ll do with the Post-Purchase Survey App:

• Create an NPS survey to derive critical customer feedback
• Get extensive attributes to personalize forms for surveys, polls, and votes
• Calculate customer loyalty using the Net Promoter Score scale

You get all of the above plus…

• Thank You and Order Confirmation Page Compliance
• Responsive across All Devices
• Form Success Message Editor
• Custom CSS for Advanced Customization
• Form Submission Email Notification
• NPS Forms without Watermark
• Comprehensive Survey Statistics

You get all of the above plus…

1. Prepare your questions: Add appropriate survey questions to Post Purchase NPS Survey Form using a ‘Add New’ button
2. Create fantastic titles: Using a Form Title Editor, you can craft excellent titles for your survey forms
3. Choose a form position: Place the NPS Survey Form app from HulkApps across your product page or checkout page

New to this Survey Form stuff?

NPS Post Purchase Survey Form App ideally brings you the functionality to gauge the rate of customer happiness with your product offerings. Using the Net Promoter Score embedded in the customer feedback form, you can know the satisfaction level of your customers. Interestingly, our customer feedback Form app allows Shopify merchants to create numerous lists of questions suitable to their products and services that help derive metrics. The app is best designed to make referrals.

Post Purchase Feedback - why the Post Purchase Survey app?

HulkApps has created the NPS Post Purchase Survey app to improve merchants’ relationships with customers. As you embed the feedback form in the checkout page or thank you page, you know one thing - your customers will consent to share their feedback. HulkApps has provided some clever attributes to make customers feel easy with feedback submission. You can use emoji, star ratings, and custom fonts to submit the most accessible form of feedback rapidly. Post Purchase Survey Form App also helps develop significant marketing initiatives and build captivating promotional campaigns specific to the customer persona. Besides, use NPS data to identify trends, use them as social proof to build customer loyalty.

Here are a few considerations to build customer interaction with our NPS Survey app

• Go to the application settings and enable it
• Get hold of customer interaction metrics from the NPS analytics dashboard
• Monitor customer satisfaction scores and build better initiatives to bring your customers back to your store

What else should I know?

• Our app is GDPR compliant
• Online Store 2.0 themes compatible

Join our community of successful brands at HulkApps today!