Tips • Tricks • Hacks

Perhaps the foremost important factor in carrying out an effective survey is the quality and structure of the questions you inquire about. At the end of the day, it’s what will decide whether you get back useful feedback or not. 

Incorrectly placed survey forms can result in inadequate, biased and/or unfocused responses, and ultimately lead your researching to be ineffective.

In this article, we’ll take a look at some of the configurations in context to placing your survey forms right to assure that you get the most out of your survey.

When you begin using the app, you’ll find a few configurations which we already discussed in our previous article. In any case, if you missed reading it, here’s a short route to the article :

Post Purchase Survey - Dashboard, Basic Settings and more...

Here’s a quick recap of the configurations :

• Dashboard
• Enable/Disable Settings
• Survey Questions
• Basic Settings
• Position Settings
• Advanced Theming
• Email Notifications

As per our agenda of the article, we discuss one of it today i.e Position Settings to get the best out of your Survey Forms

What can be done using Position Settings?

With Position settings, you can select the position of the post-purchase survey form in the position settings and decide where your survey form should be visible to your customers on the order confirmation page.

Let’s see where you can find this setting within the app : 

Step 1: Go to the app > Dashboard > Settings

Step 2: Under the Settings > Position Settings

Below are the options available to pick:- 

Now a question arises in most of the minds is, “Which is the best place for our Survey form to rest on the order confirmation page?”

The most preferred answer is, “Below Thank You Message”. On account of our smart team members, we’ve it as a default option 😋 so you need not have to make extra efforts for choosing the position for your survey form. 

In our next article, we’ll more about different settings available in the app. Stay tuned!

Did you know that online surveys don’t have to be boring?

Gathering feedback could be a necessary part of running a business, but the process doesn’t essentially get to be gloomy. Instead, surveys can be fun, engaging platforms where businesses talk to their respondents on a human level. 

After all, somebody who’s enjoying the method is much more likely to allow excited and thorough reactions. In case you’d like to form inspiring surveys, here’s a little advice on how to get started.

It goes (nearly) without saying that putting an engaging survey together is going to take a few thoughts. Set aside some times to see over your past survey campaigns and survey what worked well, and what didn’t. It can also be truly supportive to study effective survey question examples from other organizations. 

Writing an extraordinary question may be a skill just like others: it needs to be learned. One “rookie” mistake that numerous people make is asking an open-ended question, but that can be a terrible idea.

Examples of bad survey formats…

Do you like our new vanilla ice cream or would you suggest it to a friend?

Most people don’t know how to answer this as it’s effectively two separate questions.

Pro Tips 💡

• Make sure your survey fits your brand.

• Don’t be afraid to add humor.

• Think of new ways to ask old questions.

• Make it personal.

• Get a writer involved.

Do you know you can add ‘n’ number of survey questions while you’re using Post Purchase App?  Let’s give you a quick overview of adding questions to the survey. Keep in mind the above points while adding questions to the survey, that’ll help to create fun and engaging survey.

Step 1: Go to the app > Dashboard > Settings

Step 2: Under the Settings > Survey Questions > Add New

Step 3: Add Question

Step 4: Select the Element For The Options 

Step 5: Add Values To The Options

Note:- 

• There has to be at least one question in the survey.
• The App requires at least one question enabled for the survey

Thus, mark one question as “Required” while you’re creating a survey.

Step 6: Save your settings by clicking on the “Save” button & view your survey on the Order Confirmation page.

That’s it, you’re all set! Take the time to study survey question examples, talk to experts and put our advice into practice, and you’ll be building the skills to prove that online surveys can be fun and engaging.

Give us your feedback! We need to know what you think! Help us progress! It’s likely you’ve gotten a feedback survey at a few points, either online or in a store. In reality, according to our research, 89% of individuals have. In spite of the fact that we’re not too surprised by this, we wanted to know more about how and why people are completing those surveys.

All-in-all, we learned that people are likely to take your feedback surveys if you’re giving them what they need. Based on our survey comes about, we came up with 5 ways to maximize the chance that customers will complete your feedback surveys–so you can increase your survey response rate and get data you'll count on.

Let’s dive into each of these points in more detail so that you can better understand and account for them on your other survey!

GO ONLINE

According to our information, people are most likely completing online surveys on Thursdays and Fridays between 7 a.m. and 1 p.m. PST. In case you need more responses speedier, attempt sending out survey requests during peak response times

KEEP IT SHORT

Just make sure each question is a gem–and designed to get you important data that will answer your greatest questions–so you don’t squander your respondents’ time (or yours)

CONSIDER INCENTIVES 

When asked what incentive they need most, People said they need a gift card (31%), cash (23%) or a discount (22%). You may to try our approach: Make a gift to your respondent’s favorite charity each time they total an overview.

BE CLEAR AND APPLICABLE

You can improve the quality of the survey data you analyze by writing good survey questions and by following our previous article to make sure you’re crystal clear and applicable.

Here’s a short route to the article:

Survey Questions - How to write fun & engaging survey?

FOLLOW UP

Show people, you’re grateful for the time they took to fill out your survey beyond a thank you page or incentive. Publish a report of your findings on your website, or ask respondents for their contact information so you can follow up with them. Tell them how you’ve used their input to make positive changes.

Implementing a survey right after your customers make a purchase is an easy, non-intrusive way to learn what you wish to improve the buying experience and overcome potential complaints.

Capturing this kind of survey feedback is so valuable and simple that we recommend all our e-commerce customers do it. Thus, we’ve put together this quick guide to help you get a clear vision about the Post Purchase Survey app so that you can create simple and post-purchase surveys in just a few minutes. 

In this article, We’ll go over what exactly our app has to offer you, from setups to configuration and a lot more.

Let’s not waste a miniature and get started…

The app consists of the below elements:- 

Dashboard

At first, the dashboard doesn’t get you more information other than basic navigations. Once you complete your first survey, it’ll get you the survey statistics where you can see how well your survey performed with the responses. Moreover, you can also export the survey in .Xlsx with one simple click.

Enable/Disable Settings

This lets you disable the app when you no longer want to use & vice versa

Survey Questions

This is where you can add ‘n’ number of questions to your survey. Apart from the default “How did you hear about us”, you can add your required questions to the survey.

Note:- 

• There has to be at least one question in the survey.
• The App requires at least one question enabled for the survey

Basic Settings

It comprises of basic configurations like Form Title and Form Success Message where you can customize them as per your requirements.

Position Settings

You can select the position of the post-purchase survey form in the position settings and decide where your survey form should be visible to your customers on the order confirmation page.

Advanced Theming

Change the appearance of your survey form implementing custom CSS and make it yours forever.

Email Notifications

Whenever someone submits a survey, you will be notified by an email. This can only be done If you have enabled the email notification from the app.

That’s such a wrap!

I’ve probably let the cat outta the bag a bit too much in this article. Oops. Anyways, go forth and conquer y’all! In my next article, we’ll dig in more about each of these settings to get a clearer vision.

The victory of any business in today’s overcrowded marketplace generally depends on understanding its customers’ needs, wants, and expectations.

This is where existing clients are a valuable source of insights – not only do they have direct and individual experience with your products and the client journey you provide, but listening to what they need to say and making sure they come back is much more cost-effective than obtaining new customers.

It’s about building relationships with the customer base and persistently finding ways to improve and boost your sales.

Not only that but by requesting feedback you’re giving your clients the opportunity to voice their opinions. You’re letting them know that their insights and experiences with your store matter to you.

We’ve something for you!

If you’re a Shopify merchant then we’ve got you covered with our newly launched Post Purchase Survey app.

Post Purchase App lets you create your post-purchase survey and be up and running in less than one minute with custom styling to fit within your existing theme design.

Let’s dig in a bit more & see what this app lets you do :

• Customize your survey question or use defaults
• Apart from the default question i.e “How did you hear about us?” you can add your required question to the survey.

• Add ‘n’ number of questions
• With Free Post Purchase Survey app, you can add any number of survey questions in the survey form. There has to be at least one question in the survey form but theirs no constraint on how far you can go with adding the questions in the survey. 

• Log all survey results
• Have a complete track of your survey results.

• Export Feedback Results
• One-click & you can export all your survey results in .Xlsx file

• Add Your Custom Branding
• The app does not bring along any watermark of Hulkapps in the Post Purchase Survey forms, you can make it yours with your custom branding. 

• Receive an email notification whenever you receive a survey
• Upon a survey arrival, you’ll receive an email notification if you’ve enabled your email notification.

• Google Analytics Integration

• Advanced Theming via Custom CSS
• Personalize the look and feel of your Post Purchase Survey forms via custom CSS and make it yours forever!

• And many more…

FYI, the app is FREE 😎

Now that you’ve read the article and you’re somewhat well-versed with the features, Why don’t you take a walk to the app and explore more. I promise you won’t regret.

Stay tuned, there’s a lot more to explore!

Order Status Tracker is a tracking app in Shopify which helps you track all your Shopify orders and improve customers' tracking experiences.

This web-based app allows you to handle everything inside the Shopify: no redirection & no separated account/repeatedly log in. The one-step installation offers a boundless degree of possibilities for the tracking experiences.

We help you get more fans!

Order Status Tracker isn't just a real-time order tracking app, but also assist you to improve client satisfaction with a branded tracking page under your domain, graphic analysis of the following status, etc..

Let us show you a few glimpses of the Order Status Tracker App :

App Dashboard

The first look of the app. This is where you’ll find the order statistics whenever users track their orders.

Here’s how you’ll find the dashboard:-

App Settings

This is the most vital part of the app that allows you to personalize the Order Lookup form the way you like.

Layout Settings 

It allows you to change the look & feel of the form & frontend order lookups the way you the like. 

Required Input 

It allows you to set as a mandatory input from the user.

Order Tracking Form

With this order tracking form, the user is asked to enter the Email Address or Order number in order to track the order.

Order Tracking Details 

This is where the order tracking details are displayed.

Have Questions? Bring it on

Learning new apps may seem daunting but the Order Status Tracker App is easy to adopt. You can check out the complete setup guide for Order Status Tracker App here. Just in case you get stuck, our best of all support team is happy to help you. 

Order Status Tracker is a simple order tracking app in Shopify which helps you track all your Shopify orders and improve customers' tracking experiences.

This web-based app allows you to handle everything inside the Shopify: no redirection & no separated account/repeatedly log in. The one-step installation offers a boundless degree of possibilities for the tracking experiences.

In this article, we’ve outlined the order lookup statistics. But before we move on, let us see what the app lets you do more:

• Order Status Tracker App offers a feature-rich admin panel that is easy to use.
• Responsive design for mobile and tablet shoppers.
• Our Simple order lookup app is all-theme compatible
• The quick and easy configuration of the App makes it easier for the store merchant to control and manage the same.
• It allows easy customization where you can change the way your Order Status Tracker layout looks and feels to your customers by adjusting the text, text colors, background colors, etc. on the page. This way, your page looks just like any other on your site!
• 24X7X365 Expert Support

Order Lookup Statistics / Order Lookup Counts:- 

This is a statistical report that allows the store merchant to view the number of customers who opted for this easy order tracking app to track their orders.

You can get these counts in one simple click:-

Go to the app > dashboard > here you’ll find out the complete statistical report for the order lookups. Here’s how you find it in your store :

At first, the counts will be set to 0 as there won’t be any customer while you’re setting up the app. When you’re done setting up the app with your Shopify store, and as soon as a customer opts-in for tracking their order the number begins updating. 

That’s It!

If you ever get stuck while using the app, do not worry you can contact our world-class support team, they're always there to help you.

HulkApps squad is on its way up, and we want you with us. We’ve been working on an update to groove that makes the app stronger and more useful. We’ve added a bunch of cool new features to the Metafields Master App recently and I’m too excited to introduce the latest one. FYI this is a PRO feature.

With this update, you can now create a metafield with a value type of json_string, which allows you to store structured data and access it using Liquid 

This makes it easy to store arbitrary structured data within the Shopify platform and access it inside Liquid templates. Notably, when accessing the value of 'json_string' value type metafields, the data is deserialized to an iterable hash or array.

You’re reading this article so I can assume you’re using Metafields Master app. Moreover, if you’re a pro user, you can leverage this newly added feature into your store. Here’s how you find it in your store.

Step 1: Go to app > dashboard > Select the resource > Eg. Product

Step 2: Select the product

Step 3: Create New Metafield

Step 4: Add parameters and select the type of string > select Json String

Step 5: Hit the “Save” button and you’re all set!

I bet, this is surely going to be a gamechanger! To my knowledge, this is the first time merchants will have the ability to create real data hashes that can be manipulated in liquid.

That’s it!

Pro Users, check out the app & leverage the newly added feature. Users who still are not a part of our PRO plans, It’s the right time you Upgrade!

There is nothing more frustrating than receive an angry email or call about “where is my package?” Order Status Tracker App helps you fix problems before the customer finds it.

Sending tracking numbers to your customer and let them track it on the courier’s site, aren’t going to let them feel sure.

But in case you can let your client track their number in a branded tracking page naming under your storage domain and in the local language, that’s reassured.

You’ll be happy to hear that all this can be accomplished with our Order Status Tracker app. Let’s check out some of smashing features the app is equipped with:-

• FREE Forever
• The Order Status Tracker app will be free forever, enjoy using the app at no cost!

• Real-time order lookup
• Let your customers know where their packages are with real-time tracking information.

• Any number of orders
• Track ‘n’ number of orders without worrying about the number of orders you hold.

• Advanced theming
• It allows easy customization where you can change the way your Order Status Tracker layout looks and feels to your customers by adjusting the text, text colors, background colors, etc. on the page. This way, your page looks just like any other on your site!

• Order lookup statistics
• Get counts of order lookups by your customers.

Let's get started…

Step 1: Go to the app > dashboard > settings

Step 2: Layout Settings > Customizations

Here you can update the following fields as per your requirements:- 

• Button Text
• Text Color
• Background Color
• Border Radius
• Order Track Form Label
• Order List Label
• Output Format
• Table View
• Grid View

Step 3: Layout Settings > Required Input

Select the field to set as mandatory input for the user. It can be any from the following:- 

• Only email address
• Only order number
• Email address
• Order Number

Step 4: Hit the “Save” button & you’re all set!

Step 5: Go to the app > dashboard > View Page

Here, you’ll find the order tracking form, you’ve just configured. Apply more change if you did not find it the way you wanted.

Stop the avalanche of nerve-wracking emails from clients inquiring where their order is! This Order Status Tracker App will make your life, and the life of your customers a lot easier.

Let us go over the smashing features of the app:- 

• FREE Forever
• The Order Status Tracker app will be free forever, enjoy using the app at no cost!

• Real-time order lookup
• Let your customers know where their packages are with real-time tracking information.

• Any number of orders
• Track ‘n’ number of orders without worrying about the number of orders you hold.

• Advanced theming
• It allows easy customization where you can change the way your Order Status Tracker layout looks and feels to your customers by adjusting the text, text colors, background colors, etc. on the page. This way, your page looks just like any other on your site!

• Order lookup statistics
• Get counts of order lookups by your customers.

CORE BENEFITS FOR MERCHANTS:-

• Easy-to-install, understand and use.
• The statistical report allows the store merchant to view the number of customers who opted for this easy order tracking app to track their orders.
• Easy order tracking optimizes the shopping experience of the customers, thus, boosting their loyalty.
• One of the best ways to bring the customers back to the store.
• With the quick order lookup, merchants can see a significant fall in the support request as the customers are now able to self-resolve their queries.
• Order Status Tracker App allows you to improve your user experience and meet your customers’ needs for order accuracy throughout the whole ordering, fulfillment, and delivery process.
• Did we mention the app is FREE!

CORE BENEFITS FOR CUSTOMERS:-

• Track my order makes it easier for customers to track their real-time order status.
• Customers can now shop and track their orders with the least hassle.

Need Support? We’re here for you