All Systems Are Operational
On-going: On Sept 22, 2022 [6:30 AM EST] to Sept 22, 2022 [7:00 AM EST], our application is scheduled for new updates. All users won't be able to access the application features during the maintenance window. And there is no effect on the storefront functions.Â
Resolved: On Jun 6, 2022 [6:00 AM EST] to Jun 6, 2022 [7:00 AM EST], our application is scheduled for new updates. Some users might be unable to access the application during the maintenance window.
Resolved: On Mar 23, 2022 [3:30 AM EST] to Mar 23, 2022 [5:30 AM EST], our application is scheduled for new updates. Some users might be unable to access the application during the maintenance window.
Resolved: On Mar 15, 2022 [2:00 PM EST] to Mar 15, 2022 [2:20 PM EST], our application is scheduled for new updates. Some users might be unable to access the application during the maintenance window.Â
Resolved: On Feb 28, 2022 [1:30 AM EST] to Feb 28, 2022 [4:30 AM EST], our application is scheduled for new updates. Some users might be unable to access the application during the maintenance window.
Resolved: On Feb 24, 2022 [1:30 AM EST] to Feb 24, 2022 [4:30 AM EST], our application is scheduled for new updates. Some users might be unable to access the application during the maintenance window.
Resolved: On Sept 8, 2021 [2:00 AM EST] to Sept 8, 2021 [2:30 AM EST], our application is scheduled for new updates. Some users might be unable to access the application during the maintenance window.
Resolved: On Sept 8, 2021 [1:30 AM EST] to Sept 8, 2021 [2:00 AM EST], our application is scheduled for new updates. Some users might be unable to access the application during the maintenance window.
Resolved: On Aug 3, 2021 [3:00 AM EST] to Aug 3, 2021 [3:30 AM EST], our application is scheduled for server security maintenance and updates. Some users might be unable to access the application during the maintenance window.
Resolved: On July 15, 2021 [5:00 AM EST] to July 15, 2021 [5:30 AM EST], our application is scheduled for server security maintenance and updates. Some users might be unable to access the application during the maintenance window.
Resolved: On July 7, 2021 [2:30 AM EST] to July 7, 2021 [3:15 AM EST], our application is scheduled for server security maintenance and updates. Some users might be unable to access the application during the maintenance window.
Resolved: On July 5, 2021 [12:30 AM EST] to July 5, 2021 [1:00 AM EST], our application is scheduled for server security maintenance and updates. Some users might be unable to access the application during the maintenance window.
Resolved: On May 24, 2021 [2:00 AM EST] to May 24, 2021 [3:00 AM EST], our application is scheduled for server security maintenance and updates. Some users might be unable to access the application during the maintenance window.
Resolved: On May 18, 2021 [1:30 AM EST] to May 18, 2021 [3:30 AM EST], our application is scheduled for server security maintenance and updates. Some users might be unable to access the application during the maintenance window.
Resolved: On May 12, 2021 [2:00 AM EST] to May 12, 2021 [3:00 AM EST], our application is scheduled for server security maintenance and updates. Some users might be unable to access the application during the maintenance window.
Resolved: On Apr 21, 2021 [2:00 AM EST] to Apr 21, 2021 [3:00 AM EST], our application is scheduled for server security maintenance and updates. Some users might be unable to access the application during the maintenance window.
Resolved: On Apr 15, 2021 [1:30 AM EST] to Apr 15, 2021 [03:30 AM EST], our application is scheduled for server security maintenance and updates. Some users might be unable to access the application during the maintenance window.
Resolved: On Apr 13, 2021 [2:00 AM EST] to Apr 13, 2021 [03:00 AM EST], our application is scheduled for Speed Improvement updates. Some users might be unable to access the application during the maintenance window.
Resolved: On Apr 07, 2021 [2:00 AM EST] to Apr 07, 2021 [03:00 AM EST], our application is scheduled for design and server security updates. Users will not be able to access the application during the maintenance window.Â
Resolved: On Jan 22, 2021 [5:30 AM EST] to Jan 22, 2021 [06:30 AM EST], our application is scheduled for design and server security updates. Users will not be able to access the application during the maintenance window.Â
Resolved: On Nov 26, 2020 [12:30 AM EST] to Nov 26, 2020 [01:30 AM EST], our applications servers are scheduled for security update. Users will not be able to access the application during the maintenance window.Â
Resolved: On Nov 25, 2020 [4:45 AM EST] to Nov 25, 2020 [05:00 AM EST], our applications servers are scheduled for security update. Users will not be able to access the application during the maintenance window.Â
Resolved: On Nov 25, 2020 [4:30 AM EST] to Nov 25, 2020 [04:45 AM EST], our applications servers are scheduled for security update. Users will not be able to access the application during the maintenance window.Â
Resolved: On Nov 18, 2020 [2:00 AM EST] to Nov 18, 2020 [03:00 AM EST], our applications servers are scheduled for security update. Users will not be able to access the application during the maintenance window.Â
Resolved: On Nov 18, 2020 [1:00 AM EST] to Nov 18, 2020 [01:30 AM EST], our applications servers are scheduled for security update. Users will not be able to access the application during the maintenance window.Â
Resolved: On Nov 18, 2020 [12:30 AM EST] to Nov 18, 2020 [01:00 AM EST], our applications servers are scheduled for security update. Users will not be able to access the application during the maintenance window.Â
Resolved: On Nov 17, 2020 [12:30 AM EST] to Nov 17, 2020 [01:30 AM EST], our applications servers are scheduled for security update. Users will not be able to access the application during the maintenance window.Â
Resolved: On Nov 09, 2020 [01:30 AM EST] to Nov 09, 2020 [02:30 AM EST], our application was scheduled for version and new features update. Users will not be able to access the application during the maintenance window. Â
Resolved: On Nov 06, 2020 [04:30 AM EST] to Nov 06, 2020 [06:30 AM EST], our applications servers are scheduled for security update. Users will not be able to access the application during the maintenance window. Â
Resolved: On Oct 27, 2020 [04:30 AM EST] to Oct 27, 2020 [06:30 AM EST], our applications servers are scheduled for security update. Users will not be able to access the application during the maintenance window.Â
Resolved: On Oct 20, 2020 [01:45 AM EST] to Oct 20, 2020 [04:00 AM EST], our applications servers are scheduled for security update. Users will not be able to access the application during the maintenance window.Â
Resolved: On Oct 19, 2020 [05:00 AM EST] to Oct 19, 2020 [07:00 AM EST], our application servers are scheduled for security update. Users will not be able to access the application during the maintenance window. Â
Resolved: On Oct 19, 2020 [02:00 AM EST] to Oct 29, 2020 [04:00 AM EST], our applications are scheduled for security update. Users will not be able to access the application during the maintenance window.Â
Resolved: On Oct 13, 2020 [06:30 AM EST] to June 29, 2020 [07:00 AM EST], update of our application is rolled out with new features. There might be a downtime for 45 mins where users will unable to access the application.Â
Resolved: On June 29, 2020 [06:30 AM EST] to June 29, 2020 [07:00 AM EST], our application servers are scheduled for maintenance. Users will not be able access the application during maintenance.Â
Resolved: On July 2, 2020 [07:30 AM EST] to July 2, 2020 [09:30 AM EST], our application servers are scheduled for maintenance. Users will not be able to access the application during the maintenance window.Â
Resolved: From Jun 22, 2020 [06:15 PM EST] to June 23, 2020 [10:45 PM EST], Users were unable to access the application from the Shopify back-end, and also, no customers were able to place orders on the Shopify store.
Resolved: From Mar 27, 2020 [1:30 AM EST] to Mar 27, 2020 [07:30 AM EST], Users are unable to access the application from the Shopify back-end, and customers are unable to track their orders on Storefront. Our developers are working on it and will resolve the issue ASAP.
Resolved: From Feb 19, 2020 [11:00 AM EST] to Feb 21, 2020 [03:00 PM EST], No activity emails are being delivered to Merchants and respective store's customers due to a policy change. Our developers have implemented the changes, and this incident is now resolved.
Resolved: From Jan 26, 2020 [09:30 AM EST] to Jan 29, 2020 [01:45 PM EST], the Product Reviews application has been experiencing an issue with Shopify App Bridge, which has been looked after by our app developers and Shopify app support team. This incident is now resolved.
Resolved: From Dec 08, 2019 [10:00 PM EST] to Dec 09, 2019 [07:00 AM EST], Infinite Product Options and VolumeBoost (aka Volume and Tiered Discounts) apps experienced downtime on our server. This incident is now resolved.
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Rising to serve you better, we are delighted to announce that PlanetX has been acquired by HulkApps, a Chicago-based leading Shopify agency. The combination of HulkApps Shopify services and PlanetX's strong capabilities in the eCommerce industry will lead to continued growth for both companies.
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