Implementing a survey right after your customers make a purchase is an easy, non-intrusive way to learn what you wish to improve the buying experience and overcome potential complaints.
Capturing this kind of survey feedback is so valuable and simple that we recommend all our e-commerce customers do it. Thus, we’ve put together this quick guide to help you get a clear vision about the Post Purchase Survey app so that you can create simple and post-purchase surveys in just a few minutes.
In this article, We’ll go over what exactly our app has to offer you, from setups to configuration and a lot more.
Let’s not waste a miniature and get started…
The app consists of the below elements:-
At first, the dashboard doesn’t get you more information other than basic navigations. Once you complete your first survey, it’ll get you the survey statistics where you can see how well your survey performed with the responses. Moreover, you can also export the survey in .Xlsx with one simple click.
This lets you disable the app when you no longer want to use & vice versa
This is where you can add ‘n’ number of questions to your survey. Apart from the default “How did you hear about us”, you can add your required questions to the survey.
- There has to be at least one question in the survey.
- The App requires at least one question enabled for the survey
It comprises of basic configurations like Form Title and Form Success Message where you can customize them as per your requirements.
You can select the position of the post-purchase survey form in the position settings and decide where your survey form should be visible to your customers on the order confirmation page.
Change the appearance of your survey form implementing custom CSS and make it yours forever.
Whenever someone submits a survey, you will be notified by an email. This can only be done If you have enabled the email notification from the app.
That’s such a wrap!
I’ve probably let the cat outta the bag a bit too much in this article. Oops. Anyways, go forth and conquer y’all! In my next article, we’ll dig in more about each of these settings to get a clearer vision.