We know how important it is to keep your customers informed after they place an order. That’s why we’ve added two new features to the Hulk Order Status Tracker app, both designed to make your tracking page more helpful, more flexible, and more aligned with how you run your business.
With these updates, your customers can now see exactly where their package is, and you get to decide how much carrier info they see along the way.
Let’s break it down.
Show Carrier Location on the Tracking Page
Ever had a customer ask, “Where’s my package?” Now, you can show them exactly where it is.
With our new Carrier Location Details option, your tracking page will include the last known location of the package based on the carrier’s data. It’s a small detail that makes a big difference in customer confidence.
How to turn it on:
- Go to your Order Status Tracker dashboard
- Click on Page Customization
- Toggle on Carrier Location
That’s it. You’re done!
Example:
Let’s say you’re shipping from your warehouse in London to a customer in the US.
Before: The tracking page just says “In transit.”
Now: It says: “Arrived at customs – New York, USA”
That’s way more reassuring for the customer, and it means fewer support emails in your inbox.
Show or Mask the Carrier Name (It’s Your Call)
Some stores are happy to show which carrier is delivering the package, like FedEx or DHL. Others (especially dropshippers) prefer to hide or rename the carrier to match their brand or avoid confusion.
Now, with our Carrier Information + Masking feature, you can do whichever fits your business best.
You can:
- Show the real carrier name
- Rename it to something else (e.g., “Global Shipping Partner”)
- Hide it completely
Example:
Let’s say you’re shipping with YunExpress, but you don’t want customers Googling the carrier or getting confused.
Before:
“Shipped via YunExpress”
Now:
“Shipped via SFExpress”
or
“Handled by our logistics partner”
This is perfect for white-label brands or anyone who wants to keep the post-purchase experience consistent and on-brand.
How to set it up:
- Go to Page Customization in your dashboard
- Toggle on Carrier Information
- Use Carrier Masking to rename or hide the carrier
It’s simple, but powerful.
Why These Updates Matter
Your post-purchase experience says a lot about your brand. These two features help you:
- Build trust with customers by keeping them informed
- Cut down on support tickets (because now they can see where their order is)
- Stay in control of your brand and logistics visibility
- Offer a better experience for both dropshipping and traditional fulfillment models
Whether you're shipping from your own warehouse or working with a global network of suppliers, these tools help you create a smoother, more professional journey from checkout to delivery.
Ready to Try It?
Both features are live and ready to go. Just log in to your Hulk Order Status Tracker app and head to Page Customization to activate them.
Need a hand? Our team’s always here to help. Just reach out. We’ve got you.
If you’re looking to give your customers more peace of mind and keep your backend nice and flexible, these updates are the perfect next step.
Frequently Asked Questions
1. Why does personalization matter during delivery?
It helps your customers feel more in control. When they can see accurate delivery times or choose when their order arrives, they feel more confident and taken care of.
2. Can customers choose their own delivery dates?
Yes, you can offer that option using tools like the Estimated Delivery Date app. It lets shoppers pick a date that works for them while you stay in control of things like holidays and delivery cutoffs.
3. Is it possible to show delivery times on product or cart pages?
Absolutely. You can display estimated delivery info based on where the customer is and what they’re buying. This sets clear expectations and builds trust right from the start.
4. Will this work with my Shopify theme?
Most Shopify themes support delivery tools right away. If you're using an older theme, you might need a small adjustment, but the app makes setup really easy.
5. How does this help reduce customer support messages?
When shoppers know exactly when their order is arriving, they don’t need to email or message you asking for updates. That means fewer support tickets and happier customers.
