Navigating the Freeze: A Comprehensive Guide on How to Freeze Your Shopify Account

Table of Contents

  1. Introduction
  2. Understanding Shopify's Pause Functionality
  3. Reactivation: Coming Back Stronger
  4. FAQs
  5. Conclusion

In today's fast-paced e-commerce landscape, flexibility and adaptability are key. As a Shopify store owner, you might find yourself in a situation where you need to take a break from active selling without completely losing your store’s data and hard work. This could be due to several reasons—seasonal sales fluctuations, revamping your store, personal emergencies, or maybe you're just in need of a well-deserved break. But the burning question is, "Can you freeze your Shopify account?" The answer is yes, and how to effectively navigate this process is exactly what we'll explore in this post.


Imagine you're climbing a mountain, and halfway through, you realize you need to pause, catch your breath, and perhaps wait out a storm. Your Shopify store is much like this mountain climb. The ability to "freeze" or pause your account is like finding a safe ledge to rest on without losing the progress you’ve made. In this digital age, where e-commerce dynamics shift rapidly, such flexibility might not just be a convenience but a necessity.

This blog post aims to peel back the layers on how you can pause your Shopify account, the considerations you need to keep in mind, and what implications this decision might have for your business. We'll walk through the pause mechanism Shopify offers, the varied plans, and crucial tips on managing your storefront during the paused state. By the end, you should have a clear blueprint on how to efficiently put your online store on hold, ensuring you can pick up exactly where you left off when you're ready.

Understanding Shopify's Pause Functionality

Shopify acknowledges that merchants might face scenarios where pausing their store temporarily is a practical decision. Therefore, it offers a couple of options to accommodate this need—each with its nuances.

The Pause and Build Plan

Once past the free trial and on a paid plan, you're eligible for the "Pause and Build" option. This plan is particularly beneficial for merchants who need a breather from selling but wish to continue perfecting their store behind the scenes.

For a reduced fee of $9 USD per month, you maintain access to your Shopify admin to tweak products and designs; however, your checkout is deactivated. This means customers can browse but not purchase items, a setup that could serve well for stores undergoing a rebrand or extension.

Complete Deactivation

If a longer hiatus is what you're eyeing, Shopify also allows you to deactivate your store completely. This action cancels your subscription and removes access to your Shopify admin. Before taking this route, consider how you'll manage existing customer orders, store data, and domain names.

Key Aspects to Consider Before Pausing

  1. Subscription Eligibility: The option to pause is available only post the free trial and if you're on a paid plan.
  2. Storefront Activity: While paused, decide how your storefront should appear to visitors. Options include password-protecting your store or customizing pages to notify customers of the pause.
  3. Customer Communication: Effective communication is vital. Notify your customers about the pause and provide information on what they can expect during this period.
  4. Billing and Fees: Understand how fees apply when you pause and plan for any recurring app charges as they might continue even when your store is paused.

Reactivation: Coming Back Stronger

When the time comes to wake your store from its slumber, the process is straightforward but requires careful planning. Upon deciding to unpause, you'll need to select a new Shopify plan as previous plans become invalid. This is an opportunity to reassess your store’s needs and perhaps opt for a different plan that better suits your evolved business model.

Steps to Unpausing Your Store

  1. Log in to your Shopify admin.
  2. Head to the plans section and select a new plan that aligns with your current objectives.
  3. Relaunch your store to the world, potentially unveiling any updates or enhancements you've worked on during the pause.


  • Q: Does pausing affect my store's data?

    • A: No, pausing your store keeps your data intact for the duration of the pause. Product listings, designs, and customer information remain safeguarded.
  • Q: Can I still access my Shopify admin while my store is paused?

    • A: Yes, with the Pause and Build plan, you retain admin access, allowing you to make behind-the-scenes edits.
  • Q: What happens to my domain if I pause my Shopify store?

    • A: Your domain remains linked to your store. If transferring to another platform, ensure it supports HTTPS to avoid security warnings.
  • Q: Can customers still view my products on a paused store?

    • A: Yes, customers can browse your products but cannot proceed to checkout until you reactivate your store.


Pausing your Shopify store can be a strategic move, offering room to breathe, plan, and execute without the continuous operational pressures of running an e-commerce site. By understanding the ins and outs of Shopify’s pause functionality, you can make informed decisions that align with your business's changing needs and dynamics. Much like our mountaineering analogy, it’s about knowing when to push forward and when to pause for strength. Your Shopify store is more than just a business; it's an endeavor that sometimes requires a pause to ultimately reach new heights.