How to Seamlessly Cancel Your Shopify Plan: A Step-by-Step Guide

Table of Contents

  1. Introduction
  2. Understanding Shopify's Flexible Plans
  3. Steps to Pause or Cancel Your Shopify Plan
  4. FAQs: Your Questions Answered
  5. Conclusion

Running an online store on Shopify offers a plethora of benefits, from its user-friendly interface to its robust e-commerce features. But there comes a time when you may need to cancel or pause your Shopify plan. Whether you're taking a temporary break, transitioning to a new platform, or closing your business, knowing how to navigate this process smoothly is crucial. In this comprehensive blog post, we'll guide you through every step of canceling your Shopify plan, including what to consider before making this significant change.


Did you know that the flexibility Shopify provides to its store owners extends even to the cancellation or pausing of their plans? Yes, Shopify understands that business needs evolve, which might require you to either take a pause or deactivate your store altogether. This might seem daunting at first, but with the right information, you can proceed confidently, ensuring you make informed choices every step of the way. So, if you're pondering, "Can you cancel your Shopify plan?" or wondering what steps to take, this blog post has got you all covered. Prepare to dive deep into the intricacies of managing your Shopify subscription, from pausing to permanent deactivation, and equip yourself with the knowledge to make decisions that are best for your business's future.

Understanding Shopify's Flexible Plans

First things first, Shopify provides distinctive options for store owners who wish to either take a break or leave the platform. Recognizing the different plan options and what each entails is vital:

Pause and Build Plan

For store owners looking to take a temporary break without completely shutting down, Shopify's "Pause and Build" plan is a godsend. Priced at an affordable rate (usually less than $14 USD a month, depending on your region), this option allows you to continue working on your store at a minimal cost. Your Shopify admin access remains intact, enabling you to edit products and tweak your store, albeit without active selling functionalities like checkout.

Complete Deactivation

On the other end of the spectrum, if your journey with Shopify has reached its conclusion, you can opt to deactivate your store completely. This action terminates your subscription, removes access to the Shopify admin, and essentially puts a full stop to your store's operations on the platform.

Steps to Pause or Cancel Your Shopify Plan

Pause Your Store

  1. Login to Your Shopify Admin: Navigate to your store's admin page and log in with your credentials.
  2. Select a Plan: Under the settings menu, choose 'Plan,' and then 'Pause and Build.' Follow the prompts to confirm your choice. Be mindful that switching to this plan deactivates your checkout, meaning customers can view products but not make purchases.

Cancel Your Subscription

The process to completely deactivate your store involves a few more steps, primarily aimed at ensuring you've considered all necessary aspects before making the final decision.

  1. Login and Navigate to Settings: Similar to pausing, you start by logging into your admin.
  2. Plan Details: Go to your plan details and proceed to select the option to cancel your subscription.
  3. Confirm Your Decision: Shopify will ask you to provide a reason for cancellation — this is more for their feedback and does not affect the process. You'll confirm your cancellation by entering your password once more.

Before You Cancel: Important Considerations

Deciding to pause or cancel your Shopify store shouldn't be taken lightly. Here are some vital considerations:

  • Review Your Subscriptions and Finances: Ensure all outstanding charges are settled, and consider any subscriptions (especially third-party apps) that might need separate cancellations.
  • Export Your Store Data: Exporting data like customer info, product lists, and financial records can be crucial, especially if you're planning to migrate to a new platform.
  • Domain Management: If you own a domain through Shopify, decide whether you'll transfer it or let it go. A lapse in attention here could result in losing your domain.

FAQs: Your Questions Answered

If I pause my store, for how long can it remain in that state? The "Pause and Build" plan is designed for short-term breaks, but technically, there isn't a strict time limit. However, consider the ongoing costs and your long-term strategy.

Can I resume my store easily after pausing? Yes, resuming your store is straightforward. Once you're ready, simply log back into your Shopify admin and select a new plan. Your store can then go back to full operation mode.

Will pausing or canceling my store affect my data? While pausing has minimal impact on your data, canceling would mean losing access to your Shopify admin. Hence, it's crucial to export and save your data beforehand.

What about my store's domain if I cancel? If you purchased your domain through Shopify, you have the option to transfer it. Failing to manage this correctly could lead to the loss of your domain.


Whether you're taking a breather or turning the page on your Shopify journey, understanding how to manage your plan is critical. By carefully considering your options and following the outlined steps, you can ensure a smooth transition, whatever your future holds. Remember, the most successful entrepreneurs are those who adapt to change thoughtfully and decisively. And who knows? This might not be a full stop but rather a comma in your e-commerce narrative.

We hope this guide has been helpful in clarifying the process of pausing or canceling your Shopify plan. Your journey in e-commerce is filled with learning and decision-making, and how you manage your Shopify subscription is a significant part of that journey.