How to Easily Change Your Shopify Email Address: A Step-by-Step Guide

Table of Contents

  1. Introduction
  2. Understanding the Significance of a Professional Email Address
  3. The Step-by-Step Guide to Changing Your Shopify Email Address
  4. Conclusion


Have you recently considered the impact of your Shopify store's email address on your brand image, or found yourself in the situation where your current email no longer aligns with your evolving business? Whether it's for branding purposes, to gain access back to an account, or perhaps due to security concerns, changing your Shopify email address may become a necessity at some point in your entrepreneurial journey. This blog post will guide you through the reasons why changing your email could be beneficial, the importance of a professional email, and provide a detailed, step-by-step process to make this change smoothly and efficiently. By the end of this article, you will understand not only how to execute this change but also the critical role your email plays in the perception and operational efficiency of your business.

Understanding the Significance of a Professional Email Address

The email address associated with your Shopify store plays a crucial role in building and maintaining your brand's professionalism. An email address that matches your domain name (e.g., significantly enhances your credibility compared to a generic address. It signals to your customers that your business is established and trustworthy. Moreover, a professional email address helps distinguish your business communications from personal ones, facilitating better organization and efficiency. Importantly, emails from a domain-specific address are less likely to end up in the spam folder, ensuring that your communications reach your valued customers.

The Step-by-Step Guide to Changing Your Shopify Email Address

Changing your Shopify email address can be straightforward if you know the right steps to follow. Here’s how you can ensure a hassle-free update:

Step 1: Access Your Shopify Account Settings

Firstly, log in to your Shopify account. Navigate to the admin dashboard, which is the control center for managing your store.

Step 2: Locate the 'Email' Section

In your dashboard, click on the “Settings” tab, and find the “Email” section. This is where your current email settings are housed.

Step 3: Verify Your Current Email Address

Shopify prioritizes security. Thus, you might be prompted to verify your existing email address before making any changes to ensure that the update request is legitimate.

Step 4: Update Your Email Address

In the “Email” section, you’ll find the option to input a new email address. Type in your new, preferred email carefully to avoid typos.

Step 5: Choose an Apt Email Address

Your new email should reflect your brand. If you’re setting up a new domain-specific email, consider factors like simplicity and memorability.

Step 6: Confirm Email Address Availability

Shopify will check if your new email is unique. If it’s already in use, you may need to brainstorm alternatives.

Step 7: Save Your Changes

Once you're satisfied with your new email address, confirm your changes. This will update your Shopify account to the new email.

Step 8: Check for Confirmation

Look out for any confirmation emails from Shopify regarding your email change. These are crucial for confirming the update and might contain further instructions.

Step 9: Troubleshoot If Necessary

If you encounter any hiccups, remember that Shopify’s support team is there to help. Whether it’s password recovery or other technical issues, don’t hesitate to reach out.

Step 10: Update Linked Services

Finally, ensure that all platforms or services connected to your old email are updated. This might include marketing tools, payment gateways, or CRM systems.


Changing your Shopify email address is more than just a technical update; it's a step towards reinforcing your brand identity and ensuring the security of your store's communications. By following the detailed steps outlined in this guide, the process can be both seamless and effective. Remember, maintaining a professional email address is key to establishing trust with your customers and enhancing your store's credibility. As you make this update, consider it an opportunity to reevaluate and refine other aspects of your communication strategy, ensuring that every email sent contributes positively to your brand's image and customer relationship.

Remember, your email address is often the first point of direct contact between your business and customers. Making sure it’s professional, functional, and secure is not just good practice—it’s essential. With the right approach, your email can be an invaluable tool in building and maintaining strong customer relationships, paving the way for your Shopify store's continued success.