How to Delete Your Shopify Account: A Complete Guide

Table of Contents

  1. Introduction
  2. Understanding Your Options: Deactivation vs. Pausing
  3. Step-by-Step Guide to Deleting Your Shopify Account
  4. After Closing Your Store
  5. Alternatives and Considerations
  6. FAQs
  7. Conclusion


Venturing into the world of eCommerce can be both exhilarating and challenging. Shopify, as a platform, has supported countless entrepreneurs to mark their online presence and scale their businesses. However, there comes a time when you may need to part ways, be it for a strategic pivot, moving to a different platform, or simply closing down the shop. The question, "Can you delete your Shopify account?" is more common than one might think.

In this article, we will dive deep into the steps involved in deleting or pausing your Shopify account while also considering the repercussions and alternatives. By the end, you'll have a comprehensive understanding of the process and the different options at your disposal.

Understanding Your Options: Deactivation vs. Pausing

Before you decide to fully delete your Shopify account, it's crucial to weigh your options. Shopify provides two primary alternatives: pausing your store or deactivating it entirely.

Pausing Your Store:

  • Pause and Build Plan: This allows you to take a break and continue working on your store at a reduced cost. It's an ideal option for seasonal businesses or those looking for a temporary hiatus.
  • Things to Note: While on this plan, certain functionalities like checkout, POS, and third-party integrations will be disabled, but you can still access and edit your store.

Deactivating Your Store:

  • Deactivation: This is the permanent option that completely closes your shop and cancels your Shopify subscription. Before opting for this, ensure that you've settled all outstanding fees and considered how this affects your custom domain, existing customers, and store data.

Step-by-Step Guide to Deleting Your Shopify Account

Deleting your Shopify account involves a straightforward process, but requires careful consideration and planning to avoid potential hiccups. Here's how you can do it:

  1. Review Shopify's Terms: Before any action, familiarize yourself with Shopify's terms of service regarding account cancellation.

  2. Settle All Debts: Make sure all outstanding bills and fees are paid.

  3. Backup Your Data: Export and save all critical store data and customer information. This will be invaluable if you plan to venture back into eCommerce in the future.

  4. Cancel Third-Party Apps and Subscriptions: Shopify doesn’t automatically cancel subscriptions for any third-party apps you might have used. Be sure to cancel these individually to avoid unexpected charges.

  5. Deactivate the Store: Navigate to 'Settings', select 'Account', and then 'Close my store'. Follow the subsequent prompts to confirm your decision.

After Closing Your Store

Once your store is closed, you might wonder what's next. Here are a few considerations and steps you might want to take:

  • Domain Name: If you've bought your domain through Shopify, remember to transfer it if you plan on using it somewhere else.
  • Email Confirmation: Shopify will send you an email confirming the closure of your store. Keep this for your records.
  • Reactivation Possibility: Shopify holds your store data for a specific period, offering a chance to reactivate your account should you change your mind later.

Alternatives and Considerations

Before pulling the plug, it's worth exploring the reasons behind this decision and if there are any alternatives or solutions:

  • Is the Platform the Issue? If you're moving due to platform limitations, ensure the grass is truly greener on the other side. Every platform has its sets of pros and cons.
  • Selling Your Business: If the business is still viable but you can no longer manage it, consider selling it on platforms like Shopify's Exchange Marketplace.
  • Taking a Break: If burnout or external circumstances are driving this decision, the "Pause and Build" plan might be the temporary solution you need.


Can you pause your Shopify store?

Yes, the Pause and Build plan allows you to take a break while still accessing your admin and making necessary edits to your store.

What happens to my domain if I delete my Shopify store?

If your domain was purchased through Shopify, you'd need to transfer it to another platform or risk losing it.

Can I reactivate my store after deleting it?

There's a possibility, depending on how long ago you deleted your store. Always check with Shopify support for the most accurate information related to your account.


Whether you're closing down for personal reasons or looking to migrate to a different platform, understanding how to delete your Shopify account while preserving essential data is crucial. By carefully considering your options and following the steps outlined, you can ensure a smooth transition to your next venture. Remember, this isn't the end of your eCommerce journey, but possibly a shift towards new opportunities.