How to Change Your Shopify Email Address Easily: A Step-by-Step Guide

Table of Contents

  1. Introduction
  2. Step 1: Accessing Your Shopify Account Settings
  3. Step 2: Locating the ‘Email’ Section
  4. Step 3: Verifying Your Current Email Address
  5. Step 4: Updating Your Email Address
  6. Step 5: Confirming the Changes
  7. Step 6: Additional Considerations
  8. Step 7: Updating Linked Platforms
  9. Conclusion
  10. FAQ Section

In today's digital world, your email address serves as a gateway to customer engagement, operational notifications, and business correspondence. Understandably, a time may come when you need to change the email address associated with your Shopify store. This could be due to a rebranding, a change in staff responsibilities, or simply moving to an email service that better meets your business needs. Whatever the reason, it's essential to handle this transition smoothly to avoid any impact on your store's operations or customer communication.


The process of changing your Shopify email address might seem daunting at first, but it's a straightforward task that can significantly enhance your store's professionalism and ensure that you stay on top of your customer interactions. In this guide, we will walk you through each step of the process, offer tips for choosing a professional email address, and highlight some common issues you might encounter and how to resolve them. By the end, you'll not only know how to change your Shopify email address but also understand the importance of managing your email communications effectively.

A professional email address sets the tone for business interactions and helps build trust with your customers. It's more than just a way to send and receive messages; it's a reflection of your brand's identity and professionalism. Therefore, updating your Shopify email address to something that aligns with your brand can have a positive impact on your business's perception.

Step 1: Accessing Your Shopify Account Settings

Begin by logging into your Shopify account. Once in, navigate to the admin dashboard - this is where all the magic happens. From system updates to analytics, your dashboard is the command center for your Shopify store.

Step 2: Locating the ‘Email’ Section

Within your admin dashboard, you'll find the “Settings” tab, usually located at the bottom of the sidebar. Clicking on “Settings” will reveal various options, including the “Email” section. This is where you can manage your email settings, including updating your email address.

Step 3: Verifying Your Current Email Address

Before any changes are made, Shopify will prompt you to verify the current email address linked to your account. This step is crucial for protecting your account and ensuring that any changes are made by authorized personnel only.

Step 4: Updating Your Email Address

After verification, you'll be given the option to input a new email address. This should be chosen carefully, ensuring it aligns with your brand and domain name for consistency and professionalism. Once entered, Shopify will check the availability of the new email address to ensure it's unique to your account.

Step 5: Confirming the Changes

Before finalizing, double-check all information for accuracy. Wrong spelling or choosing an email that doesn’t resonate with your brand could lead to confusion or a less professional appearance. After reviewing, click “Save” or “Update” to apply the changes.

Step 6: Additional Considerations

After updating your Shopify email, it's essential to check your inbox for any confirmation or notifications from Shopify. This ensures that the transition is acknowledged by the platform and that your new email is fully operational.

You might also encounter some technical difficulties during the process, such as forgotten passwords or other access issues. Shopify offers password recovery options and a support team to assist with any complications that arise during the email change process.

Step 7: Updating Linked Platforms

If your Shopify account is linked to other platforms or services (e.g., email marketing tools, payment gateways), remember to update them with your new email address. Consistency across all your business tools and platforms is key to smooth operations and clear communication.


Changing your Shopify email address is a simple yet impactful way to ensure your business communications are streamlined and professional. A well-chosen email address can enhance customer trust, improve brand consistency, and potentially increase your email’s deliverability and open rates.

Remember, beyond the technical steps, maintaining an organized, secure, and professional email practice is vital for any successful online business. Regularly review and optimize how you manage your email correspondences, signatures, and integrations with other business tools. With these practices in place, changing your Shopify email address will be just one of many manageable tasks in your journey to building a thriving online store.

FAQ Section

Q: What should I consider when choosing a new Shopify email address? A: Preferably, use an email that matches your domain for a more professional appearance. Avoid using generic emails (e.g., Gmail, Yahoo) as your business email.

Q: How long does it take for the email change to take effect on Shopify? A: Changes are typically immediate, but always check your inbox for any confirmations from Shopify to ensure the update was successful.

Q: Can I revert to my older email address after changing it on Shopify? A: Yes, you can change your email address back to the older one if needed, following the same process outlined above.

Q: What do I do if my new email address isn't being recognized by Shopify? A: Ensure no typos or errors in the email address and that it isn’t already linked to another Shopify account. If issues persist, contact Shopify support for assistance.

Q: Should I update my email address on linked third-party services and platforms? A: Absolutely. To ensure seamless operations and consistent communication, update your new email address on all platforms and services linked to your Shopify account.