Does Shopify Domain Include Email? Navigating Email Hosting and Forwarding for Your Shopify Store

Table of Contents

  1. Introduction
  2. Does Shopify Directly Offer Email Hosting?
  3. Email Forwarding: A Shopify Solution
  4. Third-party Email Hosting: Expanding Shopify's Email Capabilities
  5. Conclusion
  6. FAQ


Have you ever stumbled upon a sleek website and noticed their professional email address, thinking, "That must add so much credibility to their business"? Or perhaps you're on the verge of launching your online store and pondering about all the bits and pieces that will piece your brand together, including how your business communicates via email. If you've settled on Shopify as your platform of choice and are curious about the email functionalities it offers, you're in the right place.

In today's digital age, where establishing trust and brand identity is paramount, a custom domain email address does more than just allow you to communicate; it's a branding tool that signals professionalism and authenticity to your customers. But, when it comes to Shopify, a platform celebrated for its ease of setting up online stores, how does it fare in the email domain sphere? Does Shopify offer a one-stop solution, including email hosting, or is there more to the story?

This comprehensive guide will explore the intricacies of Shopify's domain and email functionalities. By the end of this blog post, you will have a better understanding of Shopify's provisions for email hosting and forwarding, steps to set up your custom email addresses, and the role third-party email hosting services play in this ecosystem. Plus, we'll touch on the importance of email communication in building customer relationships and maintaining a professional image. Join us as we unravel the possibilities and limitations of email functionalities within the Shopify platform.

Does Shopify Directly Offer Email Hosting?

Let's address the elephant in the room: Shopify, at its core, is an ecommerce platform designed to help you create and manage your online store effortlessly. When it comes to domain registration, Shopify simplifies the process, allowing you to purchase domains directly through its platform. However, it's important to note that Shopify does not provide direct email hosting as part of its domain services.

What does this mean for you as a store owner? Essentially, while you can host your website on Shopify and manage your domain through it, if you wish to send and receive emails using a custom domain address (like, you'll need to look beyond Shopify's native offerings.

Email Forwarding: A Shopify Solution

Recognizing the essential role email communication plays in business operations, Shopify offers a feature known as email forwarding for domains managed through its platform. This functionality allows you to set up custom email addresses that automatically forward incoming emails to an existing email account, such as your personal Gmail or Outlook.

For instance, if someone sends an email to, you can have all messages automatically forwarded to your existing email inbox. This setup ensures you don't miss communications from customers while maintaining the facade of a professional email address associated with your domain.

Email forwarding by Shopify is a fantastic solution for maintaining customer relations and ensuring no query goes unanswered. However, it's pivotal to understand that this feature is uni-directional – suitable for receiving emails at your custom domain address but not for sending emails from it.

Third-party Email Hosting: Expanding Shopify's Email Capabilities

To fully harness the power of custom domain email addresses, including both sending and receiving capabilities, you'll need to integrate a third-party email hosting service with your Shopify domain. Popular choices among Shopify store owners include Google Workspace (formerly G Suite) and Zoho Mail, owing to their robust feature sets and seamless compatibility with Shopify.

Connecting a third-party email hosting service to your Shopify-managed domain isn't as daunting as it may sound. The process generally involves verifying your domain with the email service, creating your custom email addresses on their platform, and then updating your domain settings in Shopify to ensure emails land in the right inboxes.

By opting for a third-party email hosting service, you're not just gaining the ability to send emails from your custom domain. You're also unlocking a suite of productivity and collaboration tools that can significantly benefit your online business operations.


While Shopify simplifies the ecommerce journey, its direct offerings in the realm of email functionalities are limited to domain management and email forwarding. However, the platform's compatibility with leading third-party email hosting services provides a straightforward pathway to achieving a fully functional custom domain email setup.

Investing time and resources into establishing your professional email addresses through a third-party service is more than a mere technical task; it's a commitment to enhancing your brand's professionalism and trustworthiness. As you embark on your Shopify journey, consider how integrating email hosting services can elevate your brand's communication strategies and help forge deeper connections with your customers.


Q: Can I use my Shopify domain to create a professional email address?
A: Yes, you can use your Shopify domain to create a professional email address, but you will need to use a third-party email hosting service for full email functionality.

Q: Are there any free third-party email hosting services I can use with my Shopify domain?
A: Yes, there are free options available, like Zoho Mail's free plan, which can be a great starting point for small businesses. However, for more advanced features, paid plans from providers like Google Workspace might be more suitable.

Q: How do I set up email forwarding on my Shopify domain?
A: You can set up email forwarding directly from your Shopify admin dashboard, under the 'Domains' section. Shopify's support documentation provides step-by-step instructions to guide you through the process.

Q: Can Shopify support help me configure my third-party email hosting settings?
A: While Shopify support can provide general guidance and resources, they cannot access or directly configure third-party domain settings. It’s best to contact the support team of your chosen email hosting service for specific help.

Q: Is email hosting necessary for my Shopify store?
A: While not strictly necessary, having a professional email address associated with your custom domain reinforces your brand's credibility and helps establish trust with your customers.