Does Shopify Come With Email? A Comprehensive Guide

Table of Contents

  1. Introduction
  2. Understanding Shopify's Email Capabilities
  3. Enhancing Your Shopify Experience with Email
  4. Conclusion
  5. FAQs

In today's digital marketplace, having a professional email is as crucial as having a functional website. For businesses operating on Shopify, questions often arise regarding the platform's email capabilities, specifically, "does Shopify come with email?" In this blog post, we'll dive deep into this question, exploring Shopify's email functionalities, options for setting up email addresses, and additional features that shop owners can leverage for effective email marketing and communication.


Imagine launching your online store, stocked with products you believe in, only to realize you're uncertain about something as fundamental as email communication. In the age of digital marketing, having a professional email address that matches your domain isn't just about sending emails; it's about brand consistency, credibility, and trust. Shopify, a leading e-commerce platform, understands this need. However, does it offer an integrated email solution, or must store owners look elsewhere? Let's explore the email capabilities within Shopify, how to set them up, and why it matters for your brand.

As we navigate through this guide, expect to gain in-depth knowledge about Shopify's built-in email marketing tool, third-party email hosting services, and practical tips for enhancing your email communication strategy. By the end of this post, you'll be equipped to make informed decisions about managing email for your Shopify store, ensuring every communication reflects the professionalism of your brand.

Understanding Shopify's Email Capabilities

At its core, Shopify is designed to make e-commerce accessible, efficient, and scalable for businesses of all sizes. When it comes to email, the platform offers a twofold solution: email marketing via Shopify Email and options for setting up a professional business email address.

Shopify Email: Marketing Made Easy

Shopify Email is a built-in marketing tool allowing merchants to create, send, and track email campaigns directly within the Shopify dashboard. Here's a breakdown of its key features:

  • Templates and Customization: Shopify Email provides a range of customizable templates that automatically integrate your store's logo, product details, and prices, facilitating the creation of cohesive, branded messages.
  • Automation: With pre-set automation templates, Shopify Email enables sending welcome emails, order confirmations, and cart abandonment reminders, among others, thus engaging customers throughout their purchase journey.
  • Analytics: The dashboard offers insights into open rates, click-through rates, and sales generated from each campaign, helping merchants refine their email marketing strategies.

While Shopify Email excels in promotional communication and customer engagement, it doesn't replace the need for a professional business email address.

Setting Up Your Business Email Address

For new Shopify store owners, a common misconception is that Shopify directly provides email hosting. However, Shopify focuses on e-commerce and leaves email hosting to specialized providers. But fret not; Shopify streamlines the process of establishing a professional email presence.

Email Forwarding

Shopify allows you to create unlimited email forwarding addresses for your custom domain. For example, emails sent to can be automatically redirected to your personal email inbox, ensuring you don't miss customer inquiries or sales opportunities.

Third-Party Email Hosting Services

For sending emails from a custom domain address, Shopify recommends using a third-party email hosting service, such as Google Workspace or Zoho Mail. These services enable you to manage emails, calendars, and contacts under your brand's domain, enhancing your business's credibility.

Enhancing Your Shopify Experience with Email

With the foundation laid, let's delve into strategies for maximizing email as a communication and marketing tool within your Shopify ecosystem.

  • Personalize Your Outreach: Use Shopify Email to segment your audience and tailor messages based on customer behavior, preferences, or purchase history, making every email feel personal and relevant.
  • Leverage Automation Wisely: Automate not just for convenience but to create meaningful touchpoints with your customers. Welcome emails, birthday discounts, and order updates can significantly enhance customer experience.
  • Explore Integrations: Shopify's app store boasts a wide array of email marketing integrations. Tools like Klaviyo, Omnisend, and Mailchimp offer advanced segmentation, A/B testing, and more in-depth analytics, providing opportunities to elevate your email campaigns.


While Shopify might not offer direct email hosting, its comprehensive approach to email marketing and seamless integration with leading email services ensure that your e-commerce store can communicate effectively and professionally. By leveraging Shopify Email for marketing and utilizing third-party services for your business email address, you strike a balance that empowers you to build strong relationships with your customers while maintaining a robust brand image.

In the rapidly evolving digital marketplace, understanding and utilizing the full spectrum of your platform's capabilities is key to success. Shopify's email functionalities, combined with strategic insights and best practices, can turn a simple communication tool into a powerful engine for growth and customer loyalty.


Q: Can I send emails from my custom domain with Shopify? A: Yes, but you'll need to use a third-party email hosting service to send emails from a custom domain. Shopify enables email forwarding from your custom domain to your personal email address.

Q: Is Shopify Email free to use? A: Shopify Email allows you to send up to 10,000 emails per month for free. Beyond that, additional charges apply based on the number of emails sent.

Q: Can I use Shopify Email for transactional emails? A: Shopify Email primarily focuses on marketing communications. For transactional emails (e.g., order confirmations), Shopify automatically sends these from the email address associated with your store's domain.

Q: How can I improve my email open rates for marketing campaigns? A: Use engaging subject lines, segment your audience for tailored messages, and send emails at optimal times. Regularly reviewing your analytics in Shopify Email will also provide insights for improvement.

Q: Can I integrate other email marketing tools with Shopify? A: Absolutely. Shopify's app store offers integration with a variety of email marketing platforms, allowing you to expand your capabilities and find the tool that best fits your business needs.