Can You Pause Your Shopify Account? A Comprehensive Guide

Table of Contents

  1. Introduction
  2. Understanding Shopify's Pause Options
  3. Preparing for a Pause
  4. Reopening Your Store
  5. Conclusion
  6. FAQ

In today's ever-evolving digital marketplace, the flexibility to adapt and change is crucial for business owners. Whether you're a seasoned eCommerce entrepreneur or a newcomer to the online retail space, understanding the ins and outs of your platform's features can be a game-changer. This is especially true for Shopify users, who might find themselves pondering, "Can you pause your Shopify account?" If you're considering taking a break from your online store or need time to revamp your site without losing your work, this post is for you.


Imagine you're on the cusp of a significant business transformation, or perhaps the off-season is approaching, and sales are expected to dip. The notion of suspending your operations temporarily without fully shutting down might seem like an attractive option. This is where the ability to pause your Shopify account becomes relevant. The question beckons not just a yes or no answer but a deep dive into how pausing works, its implications, and the strategies for effectively managing this transition.

Shopify, recognizing the diverse needs of its merchants, offers options to pause an account temporarily. This feature is crucial for those looking to take a strategic hiatus while keeping their digital storefront intact. By the end of this blog post, you'll have a firm grasp of not only how to pause your Shopify account but also the nuances and considerations that come with this decision. We'll explore everything from the "Pause and Build" plan to deactivating your store, ensuring you have all the information needed to make the best decision for your business.

Understanding Shopify's Pause Options

The "Pause and Build" Plan

The "Pause and Build" plan is Shopify's answer for merchants looking to temporarily halt their sales operations while continuing to work on their store's backend. Eligible post-trial, paying merchants can opt for this plan at a reduced cost ($9 USD per month), allowing access to the Shopify admin to edit products and tweak the design. However, this plan deactivates your online store's checkout, meaning while customers can peruse your wares, purchases are off the table.

Deactivating Your Shopify Store

For those seeking a more definitive pause, deactivating your Shopify store entirely might be the right choice. This cessation of operations stops your subscription and revokes access to the Shopify admin until you decide to reactivate your store by entering a valid payment method. It's a heavier step than "Pause and Build," designed for businesses on an indefinite hiatus or undergoing significant restructuring.

Preparing for a Pause

Before You Hit Pause

Embarking on a temporary store suspension requires thoughtful preparation. Considerations span from how to manage your existing inventory to communicating plans to your customers. Preparing a detailed plan ensures that you can maintain engagement and return to full operations smoothly:

  • Backup Your Data: Ensure that all crucial store data is backed up. Though Shopify guarantees information for two years post-deactivation, having your own backup is prudent.

  • Communicate with Customers: Utilize email, social media, and store announcements to inform customers about the pause. Transparency builds trust and keeps your audience engaged even when you're not actively selling.

  • Review Financial Obligations: Understand how pausing affects your financials, from subscription fees to any ongoing payments for third-party apps or services.

Making the Transition Smooth

Switching to the "Pause and Build" plan or deactivating your store is a straightforward process within the Shopify admin. However, ensuring a seamless transition back to full operations is equally important. Here are a few tips:

  • Strategic Planning: Use the pause to strategize future marketing campaigns, revamp your store's design, or expand your product lines. The objective isn't merely to pause but to emerge stronger.

  • Stay Engaged with Your Audience: Regular updates about your progress or behind-the-scenes looks at what's to come can maintain customer interest.

  • Reactivation Readiness: Have a plan for reactivation that includes updating inventory, refining your store's aesthetic, and a re-launch marketing strategy.

Reopening Your Store

When the time comes to reactivate your Shopify store, the process is as straightforward as pausing it. Log in, select a new plan suited to your current business needs, and you're ready to welcome customers back. Remember, this is an ideal time to reassess and perhaps choose a different Shopify plan that better fits your evolved business model.


The ability to adapt is key in the fast-paced world of eCommerce, and Shopify's pause features offer just that. Whether you're pausing for strategic reevaluation, a seasonal break, or significant site upgrades, understanding how to manage this process can make all the difference. It's not just about taking a break; it's about leveraging the time effectively to come back stronger and more focused. Remember, pausing isn't the end—it's a strategic pit stop in your ongoing business journey.


Q: Will pausing my Shopify store affect my SEO?
A: Pausing your store can impact your SEO, as search engines favor regularly updated sites. However, a temporary pause is less impactful than fully closing your store. Use this time wisely to improve your site and content strategy.

Q: Can I still access my Shopify admin while my store is paused?
A: Yes, with the "Pause and Build" plan, you can access your admin and make necessary changes to your store without live selling capabilities. Deactivating your store, however, limits access until reactivation.

Q: How do I handle subscriptions or recurring payments for apps during a pause?
A: Before pausing, review your app subscriptions. Some may need individual cancellation if you wish to stop recurring charges entirely.

Q: Can I pause my store during the free trial period?
A: No, the option to pause your store is only available after the completion of the free trial and once a paid plan has been selected.

Q: Is it possible to completely delete my Shopify store and data?
A: Yes, you can request the deletion of your store and customer data, but this is a permanent action. Consider if a pause or deactivation might serve your needs better if there's any chance you'll return to eCommerce.