Can You Pause a Shopify Store? A Comprehensive Guide to Taking a Break Without Closing Down

Table of Contents

  1. Introduction
  2. Why Consider Pausing Your Shopify Store?
  3. Understanding the "Pause and Build" Plan
  4. Alternatives to Pausing
  5. Leveraging the Pause: Tips and Ideas
  6. Communication Is Key
  7. Re-opening Your Shopify Store
  8. Conclusion


Imagine this: You've poured your heart and soul into building your Shopify store. It's up and running, attracting customers, and making sales. But then, life happens. You need to take a step back, maybe to revamp your store, focus on a new product line, or simply take a well-deserved break. The looming question is, "Can I pause my Shopify store without closing it down completely?" The answer is a resounding yes, and this comprehensive guide will explore how to do just that.

In this post, we'll delve into the nitty-gritty of pausing your Shopify store, covering why you might consider pausing, what happens when you do, the alternatives to pausing, and how to effectively communicate with your customers during this period. By the end, you'll understand not only how to pause your Shopify store but also how to make the most of this period for a productive comeback.

Why Consider Pausing Your Shopify Store?

Business operations ebb and flow, influenced by seasonality, personal commitments, or strategic pivots. Pausing your Shopify store can be a strategic move under various scenarios, such as:

  • Seasonality: If your store specializes in seasonal products, it makes economic sense to pause operations in the off-season.
  • Revamping: Redesigning your store or rebranding your product line might require undivided attention away from day-to-day operations.
  • Personal Reasons: Life events or health reasons might necessitate taking a break from your online business.

The advantage of pausing instead of closing your store is the preservation of your data, settings, and the hard work you've put into building your Shopify presence. It's a temporary step back that doesn't erase your progress.

Understanding the "Pause and Build" Plan

Shopify acknowledges the need for store owners to take breaks without severing ties completely. This understanding has led to the creation of the "Pause and Build" plan. For a reduced subscription fee (currently $9 USD per month), this plan allows you to:

  • Keep your store online, letting customers browse products but disabling the checkout process.
  • Access the Shopify admin area, permitting you to work on your products, themes, and pages.
  • Preserve all your store's data and settings for a seamless revival when you're ready.

However, specific functionalities like POS, discounts, and gift cards won't be available during the pause period.

How to Switch to the "Pause and Build" Plan

Switching to this plan is straightforward. From your Shopify admin, navigate to the "Settings" section and select "Plan." Here, you'll find the option to "Pause and Build." Confirm your choice, and your store will transition to this new status.

Before You Pause: Steps to Take

  1. Inform Your Customers: Use email marketing, social media, and website banners to communicate the upcoming pause. Be transparent about the reason and the duration, if possible.
  2. Fulfill Existing Orders: Ensure all outstanding orders are completed to maintain trust and customer satisfaction.
  3. Plan Your Return: Use the pause to strategize your comeback. Whether it's launching a new product line or unveiling a revamped website, make sure you have a plan in place to re-engage your customers.

Alternatives to Pausing

If pausing doesn’t quite fit your needs, consider:

  • Password Protection: For very short breaks or when you want your store fully inaccessible, password protecting your site is an effective solution.
  • Adjusting Your Inventory and Settings: For those who wish to keep the store open but limit certain functionalities, tweaking your inventory and settings to not accept new orders can be a temporary workaround.

Leveraging the Pause: Tips and Ideas

Pausing your store is not just about taking a break; it's an opportunity to improve and grow. Here are some actionable tips to make the most of this period:

  • SEO and Content Marketing: Use the downtime to enhance your store's SEO and create engaging content for your blog or social media.
  • Website Revamp: Assess your website’s design and user experience. Make necessary changes to improve navigation, speed, and aesthetics.
  • Market Research: Dive deep into customer feedback, market trends, and competitor strategies to refine your business model.

Communication Is Key

Throughout the pause, effective communication with your customers is crucial. Keep them updated on your progress and share sneak peeks of what’s to come. This strategy maintains engagement and builds anticipation for your return.

Re-opening Your Shopify Store

When you’re ready to come back, restarting is a breeze. Just log back into your Shopify admin, choose a new plan, and remove any password protection if set up. Update your store's announcement to welcome back customers, and you're good to go!


Pausing your Shopify store, rather than being a sign of giving up, is a strategic decision to regroup, rejuvenate, or rethink your business strategy. By following the steps outlined above, you ensure your business’s continuity, preserve your hard work, and set the stage for an even stronger comeback.

Frequently Asked Questions (FAQs)

Q: Will I lose any data if I pause my Shopify store?
A: No, pausing your store through the "Pause and Build" plan preserves all your data and settings.

Q: Can I still access my Shopify admin while my store is paused?
A: Yes, the "Pause and Build" plan allows full access to your Shopify admin to make necessary changes and improvements.

Q: How long can I keep my Shopify store paused?
A: There's no set maximum duration for how long your store can remain on the "Pause and Build" plan. However, it’s wise to communicate any extended pauses to your customers effectively.

Q: Can I still process returns or exchanges while my store is paused?
A: Yes, you can manage returns or exchanges through your Shopify admin, even if the checkout functionality is disabled.