Can You Cancel Shopify At Any Time? A Comprehensive Guide

Table of Contents

  1. Introduction
  2. Understanding Your Options with Shopify
  3. The Pros and Cons of Pausing or Cancelling Your Shopify Store
  4. FAQs
  5. Conclusion

Starting an e-commerce business can be as daunting as it is exciting, and choosing the right platform is crucial for ensuring long-term success. Shopify, renowned for its ease of use and scalability, is a popular choice among entrepreneurs. However, as businesses evolve, some may wonder about their flexibility with Shopify—specifically, can you cancel Shopify at any time?


Did you know that as of 2023, Shopify supports over 1.7 million businesses worldwide? This staggering number is a testament to the platform's robustness and versatility. Yet, the dynamic nature of e-commerce means that not every store will continue indefinitely. Whether due to changes in business models, personal circumstances, or simply a desire to explore other platforms, the question arises: What happens if you need to cancel or pause your Shopify subscription?

This blog post delves into the intricacies of canceling or pausing your Shopify store. We'll explore options for temporary breaks, outright cancellation, and the considerations to bear in mind. By the end, you'll have a clearer understanding of how Shopify accommodates the ever-changing needs of modern entrepreneurs.

Understanding Your Options with Shopify

Shopify acknowledges the fluidity of e-commerce and provides store owners with options to either pause or deactivate their store. Here’s a detailed look at these possibilities.

Pausing Your Store

Many don’t know that Shopify offers a "Pause and Build" plan. A solution designed for store owners who wish to take a break without losing their hard work. For a reduced fee of $9 USD per month, you maintain access to your admin panel, enabling you to work on your store behind the scenes. However, your customers won't be able to make purchases during this period. This option is particularly beneficial for seasonal businesses or those undergoing rebranding.

Implications of the Pause and Build Plan:

  • Checkout functionality is disabled, preventing any sales.
  • You can still access the backend to update your store.
  • Your store’s information remains intact for an easy restart.

Deactivating Your Store

Should you decide to cancel your Shopify subscription completely, the platform does allow for store deactivation. This process will cancel your subscription and remove your access to the Shopify admin. It's a step to take when you're certain about not returning to your Shopify store in the foreseeable future.

Considerations Before Deactivating:

  1. Finalizing Financial Obligations: Ensure all outstanding bills or subscriptions associated with your store are settled.
  2. Data Exportation: Export any valuable data or customer information for future reference.
  3. Domain Management: If you have a custom domain, decide on its subsequent handling. You might want to transfer it or let Shopify's default period of domain retention expire.

Steps to Cancel or Pause

The process to pause or cancel your Shopify subscription is straightforward. Access is through the Shopify admin under "Settings," where you can choose "Plan." From there, Shopify provides clear options to either pause or cancel your subscription, with supporting guidance for each step.

The Pros and Cons of Pausing or Cancelling Your Shopify Store

Before making a final decision, it’s essential to weigh the benefits and drawbacks.


  • Flexibility: Both options offer a way out, whether temporary or permanent.
  • Cost Saving: Pausing your store can reduce monthly expenses while keeping your store’s structure and data intact.
  • Preparation Time: The Pause and Build plan gives you ample time to strategize, revamp, or even rest before relaunching.


  • Loss of Sales: While paused, your store cannot generate revenue.
  • Reactivation Considerations: Returning from a pause requires planning, especially in terms of marketing and customer re-engagement.
  • Complete Deactivation: Losing all progress can be a setback if you decide to return.


Q: Can I cancel my Shopify store at any time? A: Yes, you can cancel or pause your Shopify store at any point, provided you don't have outstanding fees.

Q: Will I still be charged if I pause my store? A: If you choose the Pause and Build plan, you'll be charged a reduced monthly fee of $9.

Q: Can I access my store data after deactivation? A: Shopify ensures your store’s data is retained for a limited period. For complete deactivation, it's advisable to back up all data beforehand.

Q: Is it possible to sell or transfer my Shopify store before cancellation? A: Yes, Shopify supports the sale or transfer of stores through its Exchange Marketplace.


Navigating the decision to pause or cancel your Shopify store need not feel like a leap into the unknown. By understanding the options available and the implications of each, you can make an informed choice that aligns with your business goals and personal circumstances. Shopify's flexibility in allowing store owners to adapt to changes, whether taking a temporary hiatus with the Pause and Build plan or opting for complete deactivation, reflects a keen understanding of the e-commerce landscape's dynamism. Remember, the goal is to find the path that best supports your entrepreneurial journey, even if that means taking a step back to reassess and recharge.

In the ever-evolving world of e-commerce, the ability to adapt is your greatest asset. Whether pausing, canceling, or charging forward, the most important factor is strategically choosing the option that aligns with your current needs and future aspirations.