A Comprehensive Guide on How to Change Store Owner on Shopify

Table of Contents

  1. Introduction
  2. Understanding Shopify Staff Accounts and Permissions
  3. How to Change Store Owner on Shopify
  4. FAQ Section

Are you facing the daunting task of changing the store owner on your Shopify account? Whether due to a change in business structure, a transfer of ownership, or merely delegating responsibilities, it's a situation many Shopify users encounter. This informative post is designed to navigate you through the entire process seamlessly. By the end of this article, you'll be fully equipped with the knowledge to change your Shopify store's ownership smoothly and securely.


Imagine this: you’ve built a successful online store on Shopify, dedicating hours to perfecting its look, optimizing your products, and driving sales. But now, due to unforeseen circumstances or strategic decisions, you need to pass the torch to someone else. The thought might be overwhelming, right? This scenario is more common than you think and, fortunately, Shopify provides a straightforward process for transferring store ownership.

Why is this important? In today's fast-paced digital world, ensuring your online store aligns with your business's operational, legal, and financial structures is crucial. Whether you're upgrading your plan, bringing on a new partner, or stepping down for personal reasons, changing the store owner on Shopify is a significant step in this alignment.

This post will guide you through why and how to change the store owner on Shopify, delve into permissions for staff accounts, explore common issues, and even provide a helpful FAQ section to cover additional concerns. Let’s dive in!

Understanding Shopify Staff Accounts and Permissions

Before changing the store ownership, it's vital to grasp the concept of staff accounts and their permissions. Shopify allows the store owner to add team members to the store's account, assigning them specific permissions based on their role. These permissions control what team members can view and do within the Shopify admin and Shopify POS. Intriguingly, the capacity to add staff accounts and the number of staff accounts you can create depends on your Shopify plan. Notably, the store owner is not counted towards these staff account limits, which adds a layer of flexibility for business operations.

Key Considerations Before Changing Ownership

  • Plan Limitations: It’s paramount to know that the ability to add staff, and consequently change the ownership, depends on your subscription plan with Shopify. Basic Shopify and Shopify Starter plans have restrictions on adding staff accounts, so an upgrade may be necessary.
  • Security: When assigning permissions to staff accounts or considering a change in ownership, security should be your top priority. Shopify recommends activating 2-step authentication for all staff accounts to enhance security.

How to Change Store Owner on Shopify

Changing the store owner might seem daunting, but by following a series of steps, you can ensure a smooth transition.

  1. Review and Prepare: Before initiating the process, ensure that the potential new owner is added as a staff member with the necessary permissions. It's also wise to review your current Shopify plan to ensure it supports adding or changing staff accounts as needed.

  2. Transfer Ownership Steps:

    • Log into your Shopify admin as the current store owner.
    • Navigate to 'Settings' then 'Users and permissions'.
    • Select 'Transfer ownership' and choose the new owner from your list of staff.
    • You’ll then be prompted to enter your password to confirm this significant change.
  3. Post-Transfer Considerations: After transferring ownership, ensure that the new owner reviews the store’s operational settings, such as payment providers and shipping details, to align everything with their control.

Common Pitfalls and Solutions

While the process is designed to be straightforward, you might encounter some issues. For example, if the staff account setup for the new owner is not fully completed, the transfer cannot proceed. Ensuring all information for the new owner is accurately filled and they've accepted their staff invitation is crucial.

FAQ Section

Can you reverse a store ownership transfer on Shopify?

Once the transfer of store ownership is complete, it cannot be reversed through the Shopify admin. If a reversal is necessary, contacting Shopify Support directly would be the next step.

How can I change the store owner if I’m on a Basic Shopify plan?

If you're on a Basic Shopify or Shopify Starter plan, you’ll need to upgrade to a plan that supports adding staff accounts to change the store owner. Once upgraded, you can follow the standard ownership transfer steps.

What happens to the store’s settings and data after transferring ownership?

The store’s settings, products, and data remain intact. However, the new owner should review all operational settings to ensure they align with their management and operational strategies.

Can the new owner change the Shopify plan or billing information immediately after the transfer?

Yes, once the transfer is complete, the new store owner has full control over the Shopify account, including the ability to change plans or update billing information.

Transferring ownership of a Shopify store marks a significant change for many businesses. It's a process that, while straightforward, demands attention to detail and a keen understanding of Shopify's administrative capabilities. Whether you're passing on your successful store to a business partner or selling your business, following these steps will ensure a smooth transition and set up your store for continued success under new ownership.

Navigating changes in your Shopify store's ownership is a pivotal moment that requires careful planning and execution. By understanding the process and preparing accordingly, you can ensure a seamless transition that respects the legacy of the brand you've built while opening up exciting new possibilities for its future.