Table of Contents
- Introduction
- What is Automated Shipment Tracking?
- Advantages of Automated Shipment Tracking Systems
- Key Features of Automated Shipment Tracking
- Tips to Choose the Best Automated Shipment Tracking System
- Empower Your Brand with Shipway’s Automated Order Tracking System
- Conclusion
- FAQ
Introduction
In the fast-paced world of eCommerce, managing shipments across various stores and platforms is a complex and time-consuming task. Compounded by the involvement of multiple carriers and large teams, tracking shipment statuses can quickly become a logistical nightmare. Traditionally, businesses relied on manual tracking methods such as carrier websites and Excel sheets, which are not only tedious but also prone to errors.
This problem becomes even more evident for large retailers with multiple stores, who often find themselves juggling unsupported carriers while trying to keep customers satisfied. Fortunately, technological advancements have introduced an efficient solution: automated shipment tracking systems. By centralizing shipment data and integrating with numerous carriers and platforms, these systems significantly streamline order management processes.
This comprehensive guide explores the ins and outs of automated shipment tracking, discussing its features, benefits, and how to choose the best system for your business.
What is Automated Shipment Tracking?
Automated shipment tracking leverages sophisticated software to minimize manual tasks, enhancing operational efficiency by monitoring parcels and providing real-time updates to both businesses and customers. Particularly valuable for medium and large eCommerce enterprises, this technology ensures transparency and improves customer satisfaction through its real-time tracking capabilities.
Besides shipment tracking, advanced systems like Shipway Xperience also offer functionalities such as customer satisfaction monitoring, cross-selling recommendations, and automated returns processing.
Advantages of Automated Shipment Tracking Systems
Real-Time Visibility
Providing real-time visibility into shipment statuses is fundamental to delivering an excellent customer experience. Automated tracking systems utilize carrier movements to offer up-to-date order statuses on tracking portals. This transparency allows businesses and customers to set accurate delivery expectations and manage delays proactively. Additionally, automated updates sent via WhatsApp, Email, and SMS enhance customer trust and satisfaction.
Resource Optimization
These systems optimize resource use by efficient fleet management and consignment planning. This not only ensures faster deliveries but also reduces logistics costs. By identifying the best courier options based on performance, serviceable areas, and shipping costs, businesses can ensure timely and cost-effective deliveries.
Lower Operational Costs and Greater Efficiency
Automated tracking improves operational efficiency through seamless carrier integrations. This minimizes failed deliveries and reduces order status queries, saving significant time and costs. Consequently, employees can redirect their focus towards critical areas such as planning, customer support, and sales.
Reduced WISMO Calls and Support Tickets
By closely monitoring goods within the supply chain, automated tracking solutions reduce the frequency of WISMO (Where Is My Order) calls. Transparent order status information allows businesses to proactively inform customers of any delivery delays, thereby enhancing customer satisfaction and promoting repeat business.
Key Features of Automated Shipment Tracking
GPS Technology
GPS tracking is vital for monitoring shipments in real time, providing insights into fleet movements and route efficiency. GPS data can alert drivers to roadblocks and adverse weather conditions, ensuring optimal delivery routes.
Sensor Technology (RFID and Barcoding)
RFID tags and barcodes enable precise shipment tracking, collecting data on item location, condition, and even temperature. This data is central to maintaining a detailed overview of shipment statuses.
Estimated Delivery Date Projection
Features like estimated delivery date (EDD) projections help manage customer expectations by allowing them to check delivery times based on their pin or zip codes, improving user experience and reducing queries related to delivery times.
Tips to Choose the Best Automated Shipment Tracking System
Centralized Tracking
Choosing a system with centralized tracking capabilities allows you to monitor orders across different platforms from a single dashboard. This feature is crucial for identifying delayed, in-transit, or returned shipments, streamlining the entire process.
Easy Integration with Existing Systems
An ideal system should integrate seamlessly with your existing tech stacks such as CRMs, ERPs, WMS, and OMS. This ensures that the new tracking software complements your current operations without causing downtime.
Multi-Carrier Support
Given that most eCommerce businesses utilize multiple carriers, the tracking system must support various courier delivery partners for both domestic and international orders. Leverage carrier APIs for real-time tracking notifications to maintain comprehensive visibility across all shipments.
Customizable Features
eCommerce stores have diverse requirements, making customization an important factor. From notification settings to dashboard configurations, the ability to tailor the system to your specific needs enhances its utility.
Branded Tracking
A tracking solution that offers branded tracking pages enhances the post-purchase customer experience by maintaining brand consistency. This also opens opportunities for upselling and cross-selling by directing customers to a branded tracking page.
Proof of Delivery
Digital proof of delivery (POD) is essential for confirming deliveries and protecting against fraud. Ensure the tracking solution partners with carriers offering this feature to verify successful deliveries.
Hassle-Free Onboarding
The shipping solution must offer a smooth onboarding experience. A user-friendly interface ensures easy setup and swift adoption, allowing businesses to start tracking shipments without delays.
Empower Your Brand with Shipway’s Automated Order Tracking System
Shipway Xperience is designed to provide unparalleled post-purchase tracking and order management. With its centralized dashboard, merchants can manage multiple shipments effortlessly. The platform includes a branded tracking page, real-time order tracking, and multi-channel updates, ensuring an exceptional customer experience.
Conclusion
Automated shipment tracking is rapidly becoming a preferred method for businesses looking to save costs, increase accuracy, and improve customer satisfaction. With advancements in technology such as AI, data science, IoT, and blockchain, the future of automated tracking looks promising.
Today, automated tracking systems not only facilitate real-time monitoring but also streamline processes like label generation, delay management, and data-driven fleet management. Solutions like Shipway Xperience exemplify how advanced tracking systems can optimize logistics operations and enhance eCommerce efficiency.
FAQ
What is automated shipment tracking?
Automated shipment tracking uses software to monitor parcels in real time, providing updates to both businesses and customers to enhance operational efficiency and customer satisfaction.
Why is real-time visibility important?
Real-time visibility ensures that both businesses and customers receive accurate, up-to-date information about shipment statuses, reducing misunderstandings and improving customer trust.
How do automated tracking systems lower operational costs?
These systems minimize manual errors, reduce failed deliveries, and automate routine tasks, which saves time and resources, allowing employees to focus on more critical tasks.
What should I look for in an automated shipment tracking system?
Key features include centralized tracking, seamless integration with existing systems, support for multiple carriers, customizable options, branded tracking pages, proof of delivery, and a smooth onboarding process.
How can Shipway Xperience benefit my business?
Shipway Xperience offers a comprehensive tracking solution with real-time monitoring, branded tracking pages, and multi-channel updates, making it easy to manage shipments and enhance customer satisfaction.
