Shopify Returns and Exchanges Apps: Sorted Returns Center vs Loop Returns & Exchanges

Table of Contents

  1. Introduction
  2. How Does Sorted Returns Center Work?
  3. How Does Loop Returns & Exchanges Work?
  4. How Much Does Sorted Returns Center Cost?
  5. How Much Does Loop Returns & Exchanges Cost?
  6. Cost Analysis: Sorted Returns Center vs. Loop Returns & Exchanges
  7. User Reviews & Customer Support Insights
  8. Integration and Compatibility Comparison
  9. Conclusion


Did you know that a seamless return process can increase customer retention by as much as 92%? The power of a positive return experience often determines whether a onetime shopper becomes a loyal customer. In the landscape of online retail, robust returns and exchanges apps are not just a convenience; they are crucial for customer satisfaction and retention. Today, we're exploring two significant players in this space: Sorted Returns Center and Loop Returns & Exchanges. Each app offers a suite of features that streamline returns and exchanges for both merchants and their customers, with the end goal of enhancing overall experiences and boosting brand loyalty.

How Does Sorted Returns Center Work?

Sorted Returns Center simplifies the otherwise daunting task of returns and exchanges. It presents merchants with a platform that automates the process, including label creation, refund approvals, and exchanges, while furnishing customers with an easy-to-use interface. The app allows for flexible return rules and windows, giving businesses control over their return policies. Small companies may appreciate the time saved on manual tasks, while large enterprises could leverage the detailed analytics for strategic planning. Unique to Sorted Returns Center is its branded returns portal, which helps maintain a consistent brand experience even when returns are processed. Imagine a scenario in a high-sale period where return requests could easily overwhelm a customer support team. With Sorted Returns Center, automated features act as a buffer, allowing for a more efficient workflow that can significantly reduce the stress on resources.

How Does Loop Returns & Exchanges Work?

Loop Returns & Exchanges functions similarly by automating the returns process but stands out by transforming returns into a shopping experience. Its features encourage exchanges over refunds, aiming to retain revenue and strengthen customer relations. Loop is highly customizable to fit various brands' specific needs and has demonstrated success with major retailers. It shines most for businesses that seek to provide an exceptional customer experience with advanced features like bonus credit incentives and at-home pickup service - a boon for customer convenience. Let's visualize a holiday season where a clothing retailer is swamped with exchanges due to sizing issues. Loop's 'Shop Now' feature lets customers immediately select a new size, increasing the chances they'll be satisfied without impacting the retailer's bottom line substantially.

How Much Does Sorted Returns Center Cost?

Cost considerations are paramount for businesses when selecting an app. Sorted Returns Center offers a three-tiered pricing strategy. The Silver plan at $20/month may be best suited for startups and smaller businesses, providing basic features and support for up to 100 returns a month. Midsize businesses might gravitate towards the Gold plan at $50/month, with advanced automation features like one-click refunds catering to higher volumes of returns - up to 300 per month. At the pinnacle is the Platinum plan for $500/month, designed for large enterprises handling up to 3500 returns monthly, including one-on-one tech support and custom portal styling.

How Much Does Loop Returns & Exchanges Cost?

Contrastingly, Loop kicks off its pricing with the Starter plan at $29/month. This plan is ideal for new businesses that require a simple, reliable returns system with one return destination. Their Essential plan at $163/month presents a fuller experience with unlimited return destinations and policies, a fit for expanding businesses. Their most comprehensive offering, the Advanced plan at $373/month, includes all features of the previous plans plus incentives to encourage exchanges, perfect for sizable retailers looking to refine their return experience while preserving revenue.

Cost Analysis: Sorted Returns Center vs. Loop Returns & Exchanges

Price sensitivity significantly varies across different businesses. Sorted Returns Center initially appears more affordable; however, Loop Returns & Exchanges might ultimately provide greater value for merchants who prioritize customer retention through a premium returns experience. While neither app currently mentions promotional offers or trial periods, the return on investment may become evident as businesses scale and process more returns.

User Reviews & Customer Support Insights

Is Sorted Returns Center Good?

With an impressive rating of 4.7 stars from 416 reviews, Sorted Returns Center has undoubtedly satisfied a considerable user base. Businesses seem to appreciate its intuitive operation and the efficiency it brings to managing returns. Given the high rating, customers likely value the level of customization and control over their returns process. Consistent positive mentions of the app's customer support would indicate a strong pillar in its user satisfaction.

Is Loop Returns & Exchanges Good?

Loop Returns & Exchanges trails slightly with a 4.6-star rating, but from a smaller pool of 117 reviews. This could suggest a high quality of service and functionality that users find reliable and innovative. The number of integrations and partnerships with notable brands hints at a robust system that’s capable of handling diverse return scenarios efficaciously.

User Preference: Sorted Returns Center or Loop Returns & Exchanges?

Choosing between Sorted Returns Center and Loop Returns & Exchanges comes down to specific business needs and customer demographics. While Sorted has a higher number of reviews, suggesting wider use, Loop's slightly lower score doesn't detract from its specialized approach to returns as a shopping experience.

Integration and Compatibility Comparison

Sorted Returns Center Integrations:

Despite not listing specific integrations, Sorted Returns Center claims easy assimilation with merchants' existing systems. It's designed to complement your workflow seamlessly and is presumed to add benefits like improved analytics and communication tools.

Loop Returns & Exchanges Integrations:

Loop boasts integrations with an array of platforms, including Shopify POS, Gorgias, Klaviyo, and many more. These partnerships are indicative of how well Loop plays with other technologies, enhancing the return experience and offering additional amenities like fraud protection and customer behavior insights.


Both Sorted Returns Center and Loop Returns & Exchanges bring powerful features and benefits to the return process, though each with a different focus. User reviews suggest satisfaction with both apps, though Sorted has a larger user base. When it comes to integration, Loop has a notable edge with its extensive compatibility. Strengths & Weaknesses: Sorted Returns Center's strengths lie in its cost effectiveness and its straightforward, scalable solutions for returns. Loop, on the other hand, excels in creating a positive return experience, potentially elevating customer lifetime value. Recommendations: For small to medium businesses watching the bottom line, Sorted Returns Center could provide a practical solution. In contrast, Loop Returns & Exchanges might be the choice for brands prioritizing customer engagement and retention, and those looking to boost upsales during the return process. The decision will revolve around a company's strategy - whether it's about cutting costs or investing in customer experience as a brand differentiator.

Still Searching for the Right Fit?

Are you on the lookout for a Shopify app that can truly enhance your customer's return and exchange experience? At HulkApps, we understand that finding the perfect app to streamline your workflow can be quite the challenge. While you weigh your options for returns and exchanges, we'd like to introduce you to an essential tool that could be just the right fit for your store's needs – the Hulk Form Builder.

Key Features of Hulk Form Builder

Hulk Form Builder is a versatile app designed to cater to your sophisticated form-building requirements. Whether you need to create a return form, a feedback survey, or any other type of form, our app has got you covered. Here are some key features:

  • Ease of Use: Build powerful, custom forms without needing to write a single line of code.
  • Fully Customizable: Personalize your forms to match the aesthetic of your store.
  • Conditional Logic: Show or hide fields based on user input, creating a dynamic form experience.
  • Integration Ready: Works seamlessly with Shopify Flow, Klaviyo, Stripe, and other major tools to automate your workflow.
  • Mobile Responsive: Guaranteed performance across all devices, ensuring accessibility for all users.

Why We Recommend Hulk Form Builder

Despite Hulk Form Builder not being exclusively categorized under 'Returns and Exchanges,' its robust design and customization capabilities make it an invaluable asset for managing these processes. It allows you to gather detailed customer feedback efficiently, which can help you fine-tune your returns policy and overall customer service approach.

Pricing Structure

  • Basic Plan: Absolutely free! Create unlimited forms, export submissions, and enjoy conditional logic, all at no cost.
  • Pro Plan: At only $9.90/month, add UTM Tracking, Customer Accounts Responses API, and Facebook Pixel Integration to your toolkit.
  • Pro+ Plan: For just $19.90/month, leverage Google Sheets, Slack, and Zapier integration as well as a higher upload limit, among other advanced features.

Merchant Feedback

Our users have spoken! Merchants adore Hulk Form Builder for its intuitiveness and its rich array of features that cater to the non-tech savvy. It's a powerful tool for creating responsive, custom forms, with a customer support team that's always ready to assist.

Ready to take control of your form management with absolute ease? Discover why thousands of merchants trust Hulk Form Builder. Get started now with Hulk Form Builder and elevate your Shopify store to new heights!