Shopify Returns and Exchanges Apps: Order returns by Return Prime vs Loop Returns & Exchanges

Table of Contents

  1. Introduction
  2. How Does Order returns by Return Prime Work?
  3. How Does Loop Returns & Exchanges Work?
  4. How Much Does Order returns by Return Prime Cost?
  5. How much does Loop Returns & Exchanges cost?
  6. Cost Analysis: Order returns by Return Prime vs. Loop Returns & Exchanges
  7. User Reviews & Customer Support Insights
  8. Integration and Compatibility Comparison
  9. Conclusion


Navigating the complexities of returns and exchanges can be a daunting task for online retailers. However, it's an essential part of the e-commerce landscape: as many as 30% of products ordered online are returned. Successfully managing these processes can lead to increased customer loyalty and significant cost savings. Returns and exchanges apps play a pivotal role in streamlining this aspect of business, ensuring a positive customer experience while maintaining efficiency. In this spotlight, we're focusing on two formidable contenders in the Shopify ecosystem: "Order returns by Return Prime", developed by Appsdart Solutions Private Limited, and "Loop Returns & Exchanges" by Loop. Both apps offer wide-ranging functionalities for returns and exchanges, integrate smoothly with existing platforms, and aim to enhance the overall customer and retailer experience.

How Does Order returns by Return Prime Work?

Order returns by Return Prime offers a comprehensive solution that simplifies and automates the return process. It achieves this through features like customizable customer flow, automated return label generation, and versatile refund methods, including store credit. Particularly advantageous for businesses of varying sizes, this app allows for a tailored approach to returns, matching the scale of operations from small startups to large enterprises. For example, small businesses can efficiently process a limited number of returns manually if desired, while large enterprises can benefit from connecting multiple logistics providers for streamlined operations. Unique functionalities include the ability to migrate easily from other returns apps and a fully customizable return portal that enhances the customer experience. A startup could dramatically transform its returns management by utilizing the automatic label sending feature, whereas a large business might leverage API integrations for a more robust returns infrastructure.

How Does Loop Returns & Exchanges Work?

Loop Returns & Exchanges optimizes return and exchange operations to foster customer retention and sales conservation. Key features include “Shop Now” capabilities that offer customers on-site shopping options during the return process, dynamic fees, and printerless returns for ease. The utility of these features extends across business sizes. Startups can benefit from the Starter plan with auto return approvals, catering to their need for a low-barrier entry to sophisticated returns management. Medium-sized companies could use the Shop Now feature to immediately recapture potential lost sales. Larger enterprises might utilize the advanced plan's bonus credits and unlimited policy variants to reinforce customer loyalty and provide a tiered returns experience.

How Much Does Order returns by Return Prime Cost?

A budget-friendly approach is vital in returns management to ensure customer satisfaction without compromising on profitability. Order returns by Return Prime offers a "Free Forever" plan, ideal for new businesses, with provisions for 5 return requests per month and connection to one logistics service. The "Grow" plans, priced incrementally at $19.99, $49.99, and $99.99 per month, expand the offering with more return requests, additional user accounts, and expanded logistics connections fitting for growing and large businesses. No additional costs are mentioned, suggesting a transparent pricing model.

How much does Loop Returns & Exchanges cost?

Loop Returns & Exchanges' pricing starts at $29/month for the "Starter" plan, offering fundamental tools suitable for new or small businesses. The "Essential" and "Advanced" plans, at $163 and $373 per month, respectively, unlock further features like unlimited policies and destinations, store credit incentives, and more. These plans are tailored to support businesses as they scale, making Loop a flexible choice for growing and large enterprises. Extra fees are specified by "negotiated rates", and the possibility of additional costs is implied through optional add-ons.

Cost Analysis: Order returns by Return Prime vs. Loop Returns & Exchanges

Order returns by Return Prime presents a more wallet-friendly entry point with its free plan, while Loop's offering commences at a premium. For businesses that outgrow the free plan offered by Return Prime, the transition to paid tiers offers significant increments in features, which may represent better cost efficiency for medium to high-volume return operations. Loop’s higher pricing could reflect its additional features like "Shop Now" and incentives that potentially retain more revenue during the return process. Promotions or trials were not mentioned in the provided data, but it's worth noting that the specific needs and return volumes of a business could influence which app presents better value.

User Reviews & Customer Support Insights

Is Order returns by Return Prime good?

With a stellar 5-star rating from 548 reviews, Order returns by Return Prime stands out as a highly reputable solution. Users likely appreciate the app's customizability, automation capabilities, and user-friendly portal, which significantly contribute to an efficient return process. Reliable customer support, as inferred from the high ratings, plays a vital role in user satisfaction.

Is Loop Returns & Exchanges good?

Loop Returns & Exchanges holds an impressive 4.6-star rating across 117 reviews, indicating solid performance and user contentment. Customers may value its premium features like at-home pickup, instant exchanges, and insights into shopper behavior, which enhance the returns experience and operational intelligence.

User Preference: Order returns by Return Prime or Loop Returns & Exchanges?

While both apps are well-regarded, Order returns by Return Prime leads in user ratings and review count, suggesting a broader user base and possibly a higher level of satisfaction overall. This could stem from its free plan availability, ease of use, or comprehensive features, which may resonate more with a diverse range of business types.

Integration and Compatibility Comparison

Order returns by Return Prime Integrations:

Order returns by Return Prime integrates with several notable platforms such as Plobal Apps and Richpanel, enhancing its returns management capabilities. These integrations likely offer additional functionalities to streamline the returns process further and provide a cohesive system, augmenting user experience and operational ease.

Loop Returns & Exchanges Integrations:

Loop bolsters a broad spectrum of integrations, including major players like Shopify POS and Gorgias. These integrations not only simplify multi-channel returns but could also offer enriched customer service experiences and advanced returns analytics, potentially transforming data into actionable insights for businesses.


Both Order returns by Return Prime and Loop Returns & Exchanges deliver powerful, nuanced experiences in returns and exchanges. User reviews reflect general satisfaction and both apps have demonstrated robust integration capabilities. Key strengths for Order returns by Return Prime include its free entry-level plan and extensive customizability, while Loop shines with its premium features aimed at customer retention and advanced analytics. Businesses looking for cost-effective, customizable returns solutions might lean towards Order returns by Return Prime, while those prioritizing a feature-rich experience that targets customer loyalty could prefer Loop. As always, the best choice depends on specific business requirements, scale, and budget considerations. It's crucial to weigh these factors against the apps' features to make an informed decision for an optimal returns and exchanges solution on Shopify.

Still Searching for the Right Fit?

Are you on the lookout for a Shopify app that can truly enhance your customer's return and exchange experience? At HulkApps, we understand that finding the perfect app to streamline your workflow can be quite the challenge. While you weigh your options for returns and exchanges, we'd like to introduce you to an essential tool that could be just the right fit for your store's needs – the Hulk Form Builder.

Key Features of Hulk Form Builder

Hulk Form Builder is a versatile app designed to cater to your sophisticated form-building requirements. Whether you need to create a return form, a feedback survey, or any other type of form, our app has got you covered. Here are some key features:

  • Ease of Use: Build powerful, custom forms without needing to write a single line of code.
  • Fully Customizable: Personalize your forms to match the aesthetic of your store.
  • Conditional Logic: Show or hide fields based on user input, creating a dynamic form experience.
  • Integration Ready: Works seamlessly with Shopify Flow, Klaviyo, Stripe, and other major tools to automate your workflow.
  • Mobile Responsive: Guaranteed performance across all devices, ensuring accessibility for all users.

Why We Recommend Hulk Form Builder

Despite Hulk Form Builder not being exclusively categorized under 'Returns and Exchanges,' its robust design and customization capabilities make it an invaluable asset for managing these processes. It allows you to gather detailed customer feedback efficiently, which can help you fine-tune your returns policy and overall customer service approach.

Pricing Structure

  • Basic Plan: Absolutely free! Create unlimited forms, export submissions, and enjoy conditional logic, all at no cost.
  • Pro Plan: At only $9.90/month, add UTM Tracking, Customer Accounts Responses API, and Facebook Pixel Integration to your toolkit.
  • Pro+ Plan: For just $19.90/month, leverage Google Sheets, Slack, and Zapier integration as well as a higher upload limit, among other advanced features.

Merchant Feedback

Our users have spoken! Merchants adore Hulk Form Builder for its intuitiveness and its rich array of features that cater to the non-tech savvy. It's a powerful tool for creating responsive, custom forms, with a customer support team that's always ready to assist.

Ready to take control of your form management with absolute ease? Discover why thousands of merchants trust Hulk Form Builder. Get started now with Hulk Form Builder and elevate your Shopify store to new heights!