Table of Contents
- Introduction
- How Does Yotpo Product Reviews & UGC Work?
- How Does Okendo: Product Reviews & UGC Work?
- How Much Does Yotpo Product Reviews & UGC Cost?
- How much does Okendo: Product Reviews & UGC Cost?
- Cost Analysis: Yotpo Product Reviews & UGC vs. Okendo: Product Reviews & UGC
- User Reviews & Customer Support Insights
- Integration and Compatibility Comparison
- Conclusion
Introduction
Customer reviews can significantly influence online purchasing decisions. In fact, according to a study by BrightLocal, 86% of consumers read reviews for local businesses, including 95% of people aged 18-34. With the immense impact of customer feedback, there is an urgent requirement for product review apps that can amass and manage this valuable data effectively. Yotpo Product Reviews & UGC and Okendo: Product Reviews & UGC are two such apps that facilitate the collection, handling, and showcasing of product reviews for Shopify stores. Both enhance customer trust and increase product visibility, shaping purchasing decisions.
How Does Yotpo Product Reviews & UGC Work?
Yotpo Product Reviews & UGC is a Shopify app developed by Yotpo that collects and displays user-generated content such as ratings and reviews to demonstrate social proof. Using its AI-powered reviews widgets, the app allows eCommerce brands of all sizes to gather high-quality product reviews, influencing the path to purchase. The most enticing features of Yotpo include automatic review requests, design emails from templates, reviews moderation, on-site reviews display, and 24/7 chat support, all of which are accessible even in their free plan. One special aspect of Yotpo is the synergetic integration with SMS and loyalty, assisting businesses in enhancing customer engagement and fostering customer loyalty. Suppose, for example, a startup has launched a new product. Utilizing Yotpo's review request and moderation features, the company can harness genuine customer feedback, fostering enhancement and innovation.
How Does Okendo: Product Reviews & UGC Work?
Okendo: Product Reviews & UGC, developed by Okendo, is intended to nurture customer relationships. This marketing platform allows brands to gain actionable insights into customer behavior and preferences. Just like Yotpo, Okendo collects reviews, visual UGC, Q&A and NPS to foster customer trust and boost conversions. Okendo's features include automated review request emails, photo and video reviews, and more than fifteen onsite review display options. Particularly laudable is their rewards engine for incentivizing collection of reviews, UGC, and data sharing. Just imagine a medium-sized business trying to involve their customers in their growth journey. Okendo’s features allow them to do just that - creating a loyal community around their brand.
How Much Does Yotpo Product Reviews & UGC Cost?
Investing in cost-effective product review management can greatly benefit businesses. Yotpo's pricing model includes three tiers. The "Free" plan offers basics like automatic review requests and the design of emails from templates. "Growth" plan, costing $15/month, includes Google Rich Snippets and 2-1 review requests. Finally, the “Prime” plan, costing $119/month, comes with features like onboarding support and display product/shopper attributes. These pricing tiers cater to businesses of all sizes, making Yotpo a versatile choice.
How much does Okendo: Product Reviews & UGC Cost?
Okendo provides four price tiers: "Essential" for $19/month, "Growth" for $119/month, "Power" for $299/month and "Advanced" for $499/month. The basic tier, Essential, is a solid start for smaller businesses with features like automated review request emails, and photo & video reviews. However, as businesses scale, Okendo’s more comprehensive plans come into play, featuring advanced reporting, onboarding manager, and even customer success manager.
Cost Analysis: Yotpo Product Reviews & UGC vs. Okendo: Product Reviews & UGC
Yotpo appears to be a slightly more budget-friendly option, especially for startups and small businesses. Okendo is comparably more expensive but the inclusion of advanced features and dedicated support in its premium plans may justify the higher prices for larger businesses.
User Reviews & Customer Support Insights
Is Yotpo Product Reviews & UGC Good?
Based on Yotpo’s impressive rating of 4.8 stars from a staggering 6569 reviews, it's safe to say that the app has won the confidence of its users. With its customer-centric features, it probably scores high on ease of use and effectiveness in managing product reviews.Is Okendo: Product Reviews & UGC Good?
Similarly, Okendo boasts a commendable 4.9-star rating, although from a comparatively modest 791 reviews. The mixed reward system and ease of integration with other platforms possibly account for its high ratings.User preference: Yotpo Product Reviews & UGC or Okendo: Product Reviews & UGC
While both apps have near perfect ratings, Yotpo appears to be more favored by users, given its far greater number of reviews. However, considering the quality of reviews, both apps seem to be effective in managing product reviews.Integration and Compatibility Comparison
Yotpo Product Reviews & UGC Integrations:
Yotpo integrates well with several programs, such as Checkout, Shopify Flow, Facebook, Instagram, and Google. These integrations lend users greater control over their social proof and online presence.Okendo: Product Reviews & UGC Integrations:
Okendo offers integrations with trusted platforms such as Shopify Flow, Smile, Zendesk, Gorgias and LoyaltyLion, facilitating a fluid review management experience for its users.Still Searching for the Right Fit?
If you haven't settled on a review app after our comparison, you might want to explore the Shopify Product Reviews & Ratings App by HulkApps. With a 4.7-star rating from over 300 users, this app is more than just a tool—it's a solution. Here's a snapshot of its standout features:
Smart AI Approval:
This tool auto-publishes positive reviews. It means your store always shows the best feedback, helping build trust with shoppers.
Social Sharing:
Share customer reviews easily on social media platforms. It's a great way to let more people know about the good things customers are saying.
Photo Reviews:
Customers can add photos to their reviews. It gives others a real look at what they can expect.
Custom Fields:
Add up to 5 extra fields in your review form. It helps you get more specific feedback about things like product size, color, or delivery.
Structured Data:
Improve your store's online visibility. Show customer review counts in search results, making your products stand out more.
HulkApps offers different plans to fit your needs, including a free option. Check out the HulkApps Product Reviews for a full review solution.
