Customer Engagement

A platform for customers to submit reviews can give people a positive approach to interacting with your business.

Customers who wish to submit reviews for your products and services generally feel connected to your business or have helpful information to share with others about their experience. When customers interact, it shows shoppers that your company is worth learning about and may entice new customers to test your products and services for themselves.

Make the review process simple

If it's easy for customers to leave reviews, they may be more likely to do so. 

You can make it easy for them to do so by using software that lets them quickly enter their information and post reviews without going through many web pages. You can easily set up a review popup with our Mobile App Builder to ask your customers to leave a review. Go to General Settings, click the "App Store/Play Store reviews" popup, and then hit "Enable." These are just a few easy steps that will impact your customers. However, one thing to note is that if your customers want to review your products, you must add a third-party app.

Also, it's a good idea to send customers a link after they purchase so they can leave a review for the product or service they bought.


The review process can be simplified further by providing your customers with straightforward forms that are easy to fill out and understand. 

Brand Awareness

Customer reviews are important to raise awareness of your company's brand. When customers post reviews online, you can use them on your website, in ads for specific groups of people, and in social media posts that customers can share with their friends.

Positive reviews can help you spread the word about your brand and improve your reputation. This lets new customers learn about your business and consider buying from you.

SEO

Online reviews are also beneficial to your business because they can assist you in improving your SEO (search engine optimization) strategy. Reviews can help your company rank higher in search results when shoppers look for words that appear in those reviews. 

Getting positive feedback helps you get more search engine traffic because customers are more likely to look for keywords that appear in those reviews. This strategy can help you get more search engine traffic and make more money.