How to Get Shipment Tracking Numbers in Magento 2

Table of Contents

  1. Introduction
  2. Importance of Shipment Tracking Numbers in Magento 2 Orders
  3. Ways to Add Shipment Tracking Numbers in Magento 2
  4. FAQs
  5. Conclusion

Introduction

In today's fast-paced ecommerce landscape, providing customers with accurate and timely shipment tracking information is not just a luxury — it's a necessity. For businesses using Magento 2, the process of integrating shipment tracking numbers is seamless and efficient, thanks to its robust order management system that is compatible with various shipping carriers. This guide will cover the importance of shipment tracking, the different methods for adding tracking numbers in Magento 2, and how these practices can enhance both customer satisfaction and operational efficiency.

By the end of this blog post, you will have a clear understanding of the procedures and tools available within Magento 2 for managing shipment tracking numbers. Whether you operate a small online store or handle thousands of orders daily, this comprehensive guide will equip you with the knowledge to streamline your shipping processes and improve the overall customer experience.

Importance of Shipment Tracking Numbers in Magento 2 Orders

Enhance Customer Experience

Providing shipment tracking information to customers significantly enhances their buying experience. With real-time access to their order status, customers feel more connected and in control. This transparency not only leads to higher satisfaction but also builds trust and loyalty towards your brand. Customers appreciate the ability to monitor their deliveries, which can turn a standard transaction into a positive and reassuring experience.

Improve Order Fulfillment Transparency

Shipment tracking numbers play a crucial role in ensuring order fulfillment transparency. By allowing customers to track the progress of their orders from dispatch to delivery, ecommerce businesses can foster greater confidence in their operations. This visibility reassures customers that their purchases are being handled efficiently and helps mitigate concerns about delivery times and potential issues.

Streamline Customer Support

Without access to tracking numbers, customers are more likely to reach out to customer support for updates on their orders, creating a significant workload for your support team. Providing shipment tracking information enables customers to independently check their order statuses, which reduces the number of inquiries and allows your team to focus on more critical tasks. This self-service capability also enhances customer satisfaction by providing immediate and accurate information.

Optimize Logistics and Shipping

The data collected from shipment tracking numbers can provide valuable insights into delivery times and carrier performance. By analyzing this information, businesses can identify areas for improvement in their shipping processes, negotiate better rates with carriers, and enhance overall efficiency. These optimizations help in reducing costs and improving service quality, ultimately benefiting the customer.

Facilitate Order Management

Integrating tracking numbers into the order management system within Magento 2 streamlines operations. This integration ensures that both the support team and customers have quick and efficient access to shipment details, simplifying order fulfillment and customer support processes. It allows for easy reference and management of tracking information, making the entire process more efficient.

Comply with Best Practices

In the ecommerce industry, providing shipment tracking numbers is considered a best practice. It aligns with customer expectations and significantly enhances the overall shopping experience. By adhering to these best practices, businesses can ensure they remain competitive and meet the evolving demands of the market.

Ways to Add Shipment Tracking Numbers in Magento 2

Method 1: Manual Addition via Magento Admin Panel

For businesses with a manageable number of orders, manually adding tracking numbers via the Magento Admin Panel is a straightforward option. Here’s how you can do it:

  1. Log in to the Admin Panel: Access the backend of your Magento 2 store.
  2. Navigate to the Sales Section: Go to Sales > Orders.
  3. Select the Order: Locate the order you wish to add a tracking number to and click View.
  4. Add the Tracking Number: If the order already has a shipment, click on the Shipments option and then Track Order. Enter the tracking number provided by your shipping carrier.
  5. Notify the Customer: To notify the customer, select the Send Tracking Information option. This will ensure the customer receives an email with the tracking details.

This method is suitable for smaller operations where order volumes are low, and manual updates are feasible.

Method 2: Adding Tracking Numbers Programmatically

For businesses with higher order volumes or more complex workflows, adding tracking numbers programmatically can be an efficient solution. This involves creating an AddTrackingNumber function that can be integrated into your workflow, such as an event or plugin. This method requires a good understanding of Magento 2's backend processes and some coding skills but offers a more automated approach to handling large numbers of orders.

Method 3: Using Extensions

If you run a Magento 2 store handling a significant volume of orders, using extensions like the Magento 2 Mass Order Actions can be a game-changer. This tool simplifies the management of multiple orders by allowing you to add tracking numbers to several orders at once. Some key benefits of using this extension include:

  • Perform Bulk Actions: Add tracking numbers to multiple orders in a single action, saving time and reducing the margin for error.
  • Support for Sliding Pop-ups: Enhance the user interface with sliding pop-ups for easy order management.
  • Simultaneous Invoice and Shipment Creation: Streamline your processes by creating invoices and shipments at the same time.

Using this extension, you can achieve increased efficiency and accuracy in your shipping processes, which is particularly beneficial for larger operations.

Guide to Using Magento 2 Mass Order Actions to Add Tracking Numbers

  1. Install the Extension: Ensure the Magento 2 Mass Order Actions extension is installed and configured on your site.
  2. Access the Orders Section: Navigate to Sales > Orders in the Admin Panel.
  3. Select Multiple Orders: Use the checkboxes to select the orders you want to add tracking numbers to.
  4. Add Tracking Information: Choose the option to add tracking numbers and provide the necessary details from your shipping carrier.
  5. Execute the Action: Confirm and execute the action to update all selected orders with the tracking information.

This process helps in bulk updating orders, thus saving considerable time and effort.

FAQs

How can I generate shipment tracking numbers in Magento 2?

To generate shipment tracking numbers in Magento 2, navigate to the Sales section in the Admin panel, select Orders, and choose the specific order you wish to ship. Click Ship, and in the Shipping section, you can enter the tracking number provided by your carrier. Once saved, this tracking number will be associated with the order and can be accessed by both your team and the customer.

Can customers track their orders in Magento without logging in?

Yes, Magento offers a feature that enables customers to track their orders without needing to log in. By entering the required details, such as the order number and email address, on the “Track Order” page, customers can access the status and details of their orders. This convenient feature enhances the user experience by allowing order tracking without the necessity of creating an account or logging in.

How can customers find the tracking number for their orders in Magento 2?

Customers can find the tracking number for their orders in Magento 2 by checking the shipment confirmation email sent to them once the order is shipped. Additionally, if they have an account, they can log in to their account, go to the Orders section, and view the tracking number under the specific order details. For those who prefer not to log in, they can use the “Track Order” page by providing the order number and email address.

Conclusion

Integrating and managing shipment tracking numbers in Magento 2 is essential for enhancing operational efficiency and customer satisfaction. Whether you choose to manually add tracking numbers via the Admin Panel, use programmatic methods, or implement an extension for bulk updating, each approach offers scalability and flexibility to suit your business needs. By adopting these best practices, you can ensure a smoother, more reliable shopping experience for your customers, while optimizing your shipping processes and reducing customer support inquiries.