Table of Contents
- Introduction
- The Importance of Efficient Shipment Tracking
- What Are Shipment Tracking Software Tools?
- The Best 15 Shipment Tracking Software Tools Right Now
- Conclusion
- FAQ
Introduction
In today's fast-paced and highly competitive e-commerce landscape, efficient shipment tracking is not just a nicety—it’s a necessity. Businesses that leverage advanced shipment tracking software stand a better chance of retaining customer loyalty, minimizing disruptions, and enhancing the overall customer experience. But how do you select the best tool from the myriad options available? In this blog post, we’ll explore 2024’s top 15 shipment tracking software solutions, each offering unique features and advantages tailored to various business needs.
The Importance of Efficient Shipment Tracking
Uncertainty in shipping can be a significant pain point for both businesses and customers. According to a recent study, up to 25% of customers might not reorder from a business if they do not have visibility into their parcel's journey. Efficient shipment tracking ensures transparency, reduces inquiries like "Where is my order?" and helps in tackling potential delays proactively.
In essence, the right shipment tracking software can turn logistical challenges into seamless operations, fostering trust and satisfaction among customers.
What Are Shipment Tracking Software Tools?
Shipment tracking software tools are sophisticated systems designed to monitor parcels from dispatch to final delivery. These solutions offer real-time updates, predictive insights, and automated communication to manage and preempt issues. Whether shipping a single parcel or managing an entire fleet, these tools help businesses maintain efficiency, reliability, and customer satisfaction.
The Best 15 Shipment Tracking Software Tools Right Now
1. Sendcloud
Target Audience: E-commerce, 3PL, and retail sectors
Overview: Sendcloud offers robust shipment tracking features that significantly enhance logistics efficiency and customer satisfaction. With access to Europe’s largest database of shipping events, users gain advanced insights into carrier performance and potential delays. The platform offers branded tracking communication to keep customers engaged and informed, boosting conversion rates through proactive alerts.
Pricing: Available upon request
2. Beacon
Target Audience: Retailers, e-commerce businesses, and warehouses
Overview: Beacon provides real-time tracking for ocean and air freight, alongside tools for emissions reporting and route planning. The platform’s analysis capabilities help users manage risks and optimize costs while maintaining visibility into the movement of goods.
Pricing: $199 – $499 per month for different plans, with a 'Pro' plan available on a quote basis
3. AfterShip
Target Audience: E-commerce businesses of various sizes
Overview: AfterShip automates shipment tracking, integrating with numerous e-commerce platforms and carriers globally. With real-time updates and proactive communication through email and SMS notifications, AfterShip helps mitigate delivery delays.
Pricing: $9 – $199 per month, with a custom 'Enterprise' plan available
4. Narvar
Target Audience: Retailers and brands
Overview: Narvar specializes in post-purchase communications, offering configurable tracking pages and alerts. This helps reduce customer inquiries while providing a seamless tracking experience. Users can also manage returns, customize tracking pages, and calculate delivery times.
Pricing: Available upon request
5. ClickPost
Target Audience: Online businesses, retailers, e-commerce brands, wholesalers, and distributors
Overview: ClickPost focuses on improving last-mile deliveries by providing intelligent systems for better accuracy. It offers real-time updates and branded tracking pages to enhance customer satisfaction.
Pricing: $300 per month
6. ParcelLab
Target Audience: Retailers and large e-commerce businesses
Overview: ParcelLab automates the communication process during delivery, offering insights that can improve revenue and optimize customer experience. The platform personalizes operational touchpoints to enhance customer satisfaction.
Pricing: Available upon request
7. Shipup
Target Audience: Online retailers
Overview: Shipup enhances the post-purchase experience by providing personalized notifications and tracking pages. The platform also uses shipment data to market promotions and encourage repeat purchases.
Pricing: Starts at €399 per month
8. TrackingMore
Target Audience: Logistics companies and e-commerce businesses of various sizes
Overview: TrackingMore offers multi-carrier tracking, branded tracking pages, and integrations with global carriers. The platform provides automated, real-time shipment notifications to keep customers informed.
Pricing: $11 – $74 per month, with a custom 'Enterprise' plan available
9. Parcel Perform
Target Audience: Enterprises, logistics solution providers, marketplaces, and brands
Overview: Parcel Perform offers parcel tracking with delivery notifications, real-time data integrations, and performance insights to optimize logistics operations.
Pricing: Available upon request
10. Shipwell
Target Audience: Freight brokers, manufacturers, wholesalers, and retailers
Overview: Shipwell integrates freight visibility with a transportation management system, providing features like carrier management and route optimization to enhance shipping efficiency.
Pricing: Available upon request
11. LateShipment
Target Audience: Small businesses, SMBs, and enterprise brands
Overview: LateShipment focuses on delivery experience management and shipping refund automation, helping to track deliveries and manage returns efficiently.
Pricing: Starts at $0.05 per shipment
12. WeSupply Labs
Target Audience: E-commerce businesses
Overview: WeSupply Labs enhances post-purchase customer engagement by providing real-time tracking and estimated delivery dates, improving the overall shopping experience.
Pricing: $40 – $100 per month, with a custom 'Enterprise' plan available
13. Convey
Target Audience: Retailers and logistics companies
Overview: Convey offers proactive exception resolution and customer communication, aiming to reduce call center costs and enhance the e-commerce delivery experience.
Pricing: Available upon request
14. PitneyTrack™ Inbound (Previously SendSuite)
Target Audience: Enterprises and businesses with complex logistics
Overview: PitneyTrack Inbound provides tracking and security solutions for managing inbound and outbound packages, helping businesses reduce WISMO inquiries.
Pricing: Available upon request
15. Detrack
Target Audience: Businesses of various sizes, including retailers and 3PL couriers
Overview: Detrack centralizes delivery management with features like route optimization and real-time tracking, improving on-time order fulfillment and customer satisfaction.
Pricing: Starts at $29 per vehicle per month, with a custom 'Enterprise' plan available
Conclusion
Choosing the right shipment tracking software can make a significant difference in your logistics operations and customer satisfaction. From real-time updates and predictive insights to customizable tracking pages and proactive communication, each tool offers unique features designed to streamline delivery processes. Assess your business needs, compare the features and pricing, and select the tool that best fits your operational goals.
Ready to optimize your delivery experience with advanced shipping tracking? Sendcloud’s software offers comprehensive solutions that connect seamlessly with your existing systems, providing real-time insights and proactive customer updates to enhance your delivery performance.
FAQ
Who can benefit from shipment tracking software?
Any business involved in shipping goods, from small e-commerce startups to large retail giants and logistics companies, can benefit from shipment tracking software. It ensures transparency, reliability, and efficiency in the supply chain.
What factors are used to evaluate package tracking software?
Key factors include real-time updates, integration capabilities, user interface, pricing, customer support, and the ability to handle multi-carrier tracking and automated notifications.
How do you choose the best shipment tracking software for your business?
- Define Your Needs: Understand your business requirements and what features are essential for your operations.
- Compare Features and Pricing: Evaluate different software options based on their features, scalability, and cost.
- Read Reviews and Request Demos: Check user reviews and request demonstrations to see how the software works in real-world scenarios.
By following these steps, you can ensure that you choose a tool that not only meets your current needs but also scales with your growing business demands.
