Master Your Shopify Setup: How to Change Contact Email Easily

Table of Contents

  1. Introduction
  2. Changing Your Shopify Store’s Contact Email
  3. Updating Your Shopify Sender Email Address
  4. Ensuring Email Deliverability
  5. Conclusion
  6. FAQs

When running an online store on Shopify, understanding how to manage your store’s email settings is as crucial as managing the inventory itself. It’s your primary channel for customer communication, order confirmations, and notification alerts. However, there may come a time when the need arises to change your contact email on Shopify. Whether it’s due to a change in roles within your company, an update in brand identity, or simply the need for a more efficient email management system, ensuring your contact details are up-to-date is pivotal for smooth operation. This blog post delves into the nitty-gritty of changing your store’s contact email, ensuring seamless communication with your esteemed customers.

Introduction

Have you ever found yourself puzzled, scrolling through your Shopify dashboard in search of an option to update your contact email? Or perhaps, you’re setting up a new email marketing strategy and realized the need to update the email address from which your communications are sent. Whatever your case might be, you're not alone. The importance of keeping your contact information current cannot be understated, especially in an e-commerce platform like Shopify where communication is key to business success. This guide aims to walk you through the process of updating both your store's contact email and sender email address step by step. Moreover, it will touch on ensuring email deliverability and even address some frequently asked questions for comprehensive clarity.

The need to update email settings could stem from various reasons. Maybe you’ve migrated to a new domain and want your emails to reflect this change. Or, recent security measures prompt the need for a more secure, authenticated email communication channel. This guide will not just instruct; it will empower you with the knowledge to manage your Shopify email settings confidently.

Changing Your Shopify Store’s Contact Email

The contact email on Shopify serves dual purposes. Primarily, it’s the address at which you receive communications from Shopify, including exports of product, orders, or customer lists. It’s also the go-to email address for any notifications from your Shopify store. Here’s how you can update this vital piece of your digital storefront:

  1. Access Your Shopify Admin: Start by logging into your Shopify admin panel. Navigate to the “Settings” gear icon located at the bottom left corner of your dashboard.

  2. Edit Contact Information: Within the settings menu, find and select “Store details.” Here, you will find a section labeled “Contact information.” This is where your current store contact email address is listed.

  3. Make the Change: Click on “Edit” next to your email address. You’ll now be able to enter a new email address that you wish to use as your store’s contact email. Once you’ve entered your new preferred email, ensure you hit “Save” to apply the changes.

  4. Verify the Change: Depending on your settings, Shopify may send a verification email to the new contact address. It’s essential to follow any included instructions to verify the address, ensuring uninterrupted email communication.

Updating Your Shopify Sender Email Address

Your sender email address is what your customers see when they receive emails from your store, be it order confirmations, shipping updates, or marketing newsletters. Therefore, maintaining a clear, brand-aligned email address here is essential. Here’s how to update it:

  1. Navigate to “Settings” and then “Notifications” in your Shopify admin. This section governs all notifications sent from your store.

  2. Scroll to “Email Sender”: You’ll find an option to update the email address used for sending out notifications to your customers.

  3. Enter the New Email and Save: Just as with changing your contact email, you’ll want to save your changes before exiting the page.

It’s important to mention that Shopify has introduced requirements to authenticate your domain using SPF and DKIM records for enhanced email security. Especially for users utilizing custom domains with email addresses not managed by Shopify, attention to these requirements ensures your emails reach your customers' inboxes without being flagged as spam.

Ensuring Email Deliverability

Once you've updated your contact and sender email addresses, the last step involves securing your email deliverability. This is where SPF and DKIM authentication come into play. These are email authentication methods that help prevent email spoofing and improve email deliverability. Shopify automatically sets these up for Shopify-managed domains. Yet, for third-party domains, you may need to manually add records to your DNS settings to ensure your emails consistently reach your customers.

Conclusion

Adjusting your contact and sender email addresses on Shopify is a straightforward process, but one that holds significant weight in how your business communicates. Whether it’s for operational emails, customer support, or email marketing campaigns, the efficiency, security, and brand consistency of your email communication can profoundly impact your business success. Implement these changes thoughtfully and continue to engage with your customers confidently, leveraging Shopify’s robust platform.

FAQs

Q: Can I use a forwarding email address as my sender email? A: Yes, Shopify allows you to use a forwarding email address from your Shopify-managed custom domain as the sender email.

Q: What are SPF and DKIM records? A: SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) are email authentication methods that help prevent email spoofing and ensure emails are not marked as spam by employing specific records in your domain's DNS settings.

Q: How long does it take for email changes to take effect? A: Changes to your Shopify store’s email settings are typically immediate. However, DNS changes for SPF and DKIM records may take up to 24 hours to propagate fully.

Q: Can I change the email address my Shopify invoices are sent to? A: Yes, the email address that receives Shopify invoices can be updated by editing the store owner's details under the “Settings” > “Users and permissions” section of your Shopify admin.

Q: Is it possible for customers to update their email address on their account? A: As of the current Shopify setup, customers need to contact the store directly to update their email addresses. Store owners can then make this change on their behalf in the backend. However, there are third-party apps available that allow more autonomy for customers in managing their account details.

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