コールセンターのパフォーマンスを確保する方法：主要なメトリクスの詳細 <"/title> <script type="application/ld+json">{"context":"https://schema.org","type":"FAQPage","mainEntity":[{"type":"Question","name":"エージェントの離職率：モラルと満足度の鏡","acceptedAnswer":{"type":"Answer","text":"1."}},{"type":"Question","name":"初回通話解決率：効率の基準","acceptedAnswer":{"type":"Answer","text":"2."}},{"type":"Question","name":"コール放棄率：失われた機会を最小限に抑える","acceptedAnswer":{"type":"Answer","text":"3."}},{"type":"Question","name":"平均応答速度（ASA）：第一印象が重要","acceptedAnswer":{"type":"Answer","text":"4."}},{"type":"Question","name":"顧客満足度スコア（CSAT）：数字の向こう側","acceptedAnswer":{"type":"Answer","text":"5."}},{"type":"Question","name":"エージェント活用率：燃え尽きない最適な関与","acceptedAnswer":{"type":"Answer","text":"6."}},{"type":"Question","name":"平均通話処理時間：効率と専門性の融合","acceptedAnswer":{"type":"Answer","text":"7."}}]}</script><h2>目次</h2><ol> <li><a href="#section1">はじめに</a></li><li><a href="#section2">ベンチマークの重要性</a></li><li><a href="#section3">コールセンター成功のための不可欠なメトリクス</a></li><li><a href="#section4">改善策：メトリクスを超えて</a></li><li><a href="#section5">まとめ：コールセンターの卓越性への道</a></li><li><a href="#section6">よくある質問</a></li></ol><a id="section1"></a><h2>はじめに</h2><p>想像してみてください：電話が鳴り響き、エージェントがキーボードをたたき、会話の喧騒が絶え間なく響く忙しいコールセンター。今、全ての指揮を任されたと考えてみてください。圧倒的ですよね？コールセンターマネージャーとして、あなたの役割は、日常業務の監督を超えて、成功や成長への船出を含みます。しかし、ここが問題です―成功をどのように評価するのでしょうか？答えの核心はメトリクスにあります。デジタル時代において、データこそが王であり、コールセンターにとって特定の基準がパフォーマンスを理解する鍵を握っています。経験豊富なマネージャーでも新参者でも、一歩先を行くためには、これらのパフォーマンス指標に対して自社の位置を正確に把握することが重要です。この包括的なガイドは、追跡すべき7つの重要な基準を明らかにするだけでなく、コールセンターを最高の水準に引き上げるための洞察と戦略を提供します。</p><a id="section2"></a><h2>ベンチマークの重要性</h2><p>コールセンター環境でのベンチマークは、単なるスプレッドシート上の数字を超えた戦略的アプローチです。業界のベンチマークに合わせることで、生存を目指すだけでなく、革新と卓越性を目指しています。</p><a id="section3"></a><h2>コールセンター成功のための不可欠なメトリクス</h2><p>可能性の数多くを探る中で、コールセンターでの成功と改善の余地を明確にする7つを重点的に取り上げます。</p><h3>1. <strong>エージェントの離職率：モラルと満足度の鏡</strong></h3><p>最適な離職率は45％以下であり、それは単なる数値ではなく、エージェントの仕事への満足度と関与への洞察です。コールセンターの常に変化する風景で、エージェントの燃焼が妥当となる環境では、離職率のバランスを保つことが重要です。VoIPやリモートワークのような技術の進化は、業界のベストポイントに離職率を向かわせるために、現代のソリューションの導入が可能性を示しています。</p><h3>2. <strong>初回通話解決率：効率の基準</strong></h3><p>70％から75％の初回通話解決率は単なる満足ではなく、チームの効率性とトレーニングプログラムの効果の証です。エージェントが迅速に情報にアクセスできるようにすることや、カスタマイズ可能な通話スクリプトを備えることで、初回通話解決率を飛躍的に向上させ、コールバックの遅延を減らし、顧客満足度を向上させることが可能です。</p><h3>3. <strong>コール放棄率：失われた機会を最小限に抑える</strong></h3><p>3％から6％の健全なコール放棄率は野心的に思われるかもしれませんが、賢明な戦略で達成可能です。顧客がイライラして電話を切らないようにするには、知的な呼び出しルーティングや自動コールバックを展開する必要があります。メニューオプションを簡素化することで、コールを切ることなく通話繋ぎ、エージェントとの成功的な接続への道を開けます。</p><h3>4. <strong>平均応答速度（ASA）：第一印象が重要</strong></h3><p>業界標準のASA 28秒の達成は、顧客のフラストレーションと放棄を大幅に減らすことができます。知的な呼び出しルーティングやIVRシステムなどの革新的なソリューションは、エージェントが迅速に電話に応答し、全体的な顧客体験のトーンを設定する好意的な最初の印象を残します。</p><h3>5. <strong>顧客満足度スコア（CSAT）：数字の向こう側</strong></h3><p>75％から84％のCSATスコアは単なるメトリクス以上であり、サービス品質への取り組みの表れです。しかし、高いCSATスコアを達成するには、エージェントのトレーニングの改善から通話フローの最適化まで、多面的なアプローチが必要です。顧客満足度を中心に置いた文化を作り上げることが重要です。</p><h3>6. <strong>エージェント活用率：燃え尽きない最適な関与</strong></h3><p>関与と燃え尽きとの微妙なバランスを彷彿とさせるエージェント活用率50％から55％は、効率的にエージェントの時間を使用していることを示しています。このメトリクスを注意深くモニタリングすることで、スケジュールやワークロードの最適化を行い、チームが生産的かつやる気を持続させるのをサポートします。</p><h3>7. <strong>平均通話処理時間：効率と専門性の融合</strong></h3><p>7分以下の平均通話処理（ACH）時間は、スピードだけではなく専門性を示しています。これらのベンチマークを達成するには、トレーニングを受けたエージェント、迅速な情報へのアクセス、効率化されたプロセスの組み合わせが必要です。最終的には、品質を犠牲にすることなく解決策を迅速に提供することが求められます。</p><a id="section4"></a><h2>改善策：メトリクスを超えて</h2><p>改善すべき領域を特定することはただの始まりです。本当の挑戦は、これらのギャップに対処する戦略を実行することにあります。継続的なトレーニングを重視し、テクノロジーを活用し、支援的な職場環境を育むことで、これらのメトリクスを正しい方向に導くことができます。</p><a id="section5"></a><h2>まとめ：コールセンターの卓越性への道</h2><p>コールセンターをこれらの重要なメトリクスに基づいてベンチマークにすることは単なる一回限りの作業ではありません。これらのベンチマークに注意を払い続けることで、期待を満たすだけでなく、超えるダイナミックな環境を作り出すことが可能です。コールセンターの世界では、進歩は常に手の届くところにあります。何を見つけてどのように戦略立てるかがポイントです。</p><a id="section6"></a><h2>よくある質問</h2><h3>コールセンターのパフォーマンスにとって最も重要なメトリクスは何ですか？</h3><p>これらのメトリクスはすべて重要ですが、初回通話解決率は特にコールセンターの効果性や顧客満足度レベルを示しています。</p><h3>テクノロジーは、コールセンターのベンチマークを改善するのにどう役立つのですか？</h3><p>VoIP、知的な呼び出しルーティング、自動コールバックなどのテクノロジー的なソリューションは、業務を劇的に効率化し、待ち時間を減らし、顧客およびエージェントの経験を向上させることができます。</p><h3>高いエージェントの離職率は常に否定的な指標なのでしょうか？</h3><p>高い離職率は、仕事への不満や燃え尽きなどの潜在的な問題を示すことがありますが、状況を分析することが重要です。一部の変動は自然ですが、一貫した取り組みで業界平均内またはその下に維持することが重要です。</p><h3>これらのメトリクスに焦点を合わせることで、顧客ロイヤリティを向上させることができますか？</h3><p>もちろんです。初回通話解決率、CSAT、ASAなどのメトリクスは、直接顧客体験に影響を与えます。これらを最適化することで、満足度を向上させ、ロイヤリティや好意的な口コミを育成することが可能です。</p><p>あなたのコールセンターのパフォーマンスメトリクスは、類まれなる顧客サービスと運用効率の道標です。これらの7つの主要なメトリクスを理解し、モニタリングし、最適化することで、単に数字を追うだけでなく、卓越性と満足を築いていることを肝に銘じましょう。</p>
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href="https://www.codeblackbelt.com/"
target="_blank">
<img src="//www.hulkapps.com/cdn/shop/files/Brand_Logo_4.svg?v=1740494896&width=150" alt="" srcset="//www.hulkapps.com/cdn/shop/files/Brand_Logo_4.svg?v=1740494896&width=150 150w" width="150" height="99" class="prefooter_logo-img">
</a>
</div>
<div class="col-6 col-md-4 col-lg-2 d-flex justify-content-center align-items-center my-3 logo-item
">
<a
class="prefooter_logo-img d-flex align-items-center"
href="https://releas.it"
target="_blank">
<img src="//www.hulkapps.com/cdn/shop/files/Group_4.svg?v=1740494896&width=150" alt="" srcset="//www.hulkapps.com/cdn/shop/files/Group_4.svg?v=1740494896&width=150 150w" width="150" height="32" class="prefooter_logo-img">
</a>
</div><div class="col-12 d-none d-lg-block white-divider"></div>
<div class="col-6 col-md-4 col-lg-2 d-flex justify-content-center align-items-center my-3 logo-item
">
<a
class="prefooter_logo-img d-flex align-items-center"
href="https://www.opinew.com/"
target="_blank">
<img src="//www.hulkapps.com/cdn/shop/files/Brand_Logo_3.svg?v=1740494896&width=150" alt="" srcset="//www.hulkapps.com/cdn/shop/files/Brand_Logo_3.svg?v=1740494896&width=150 150w" width="150" height="40" class="prefooter_logo-img">
</a>
</div>
<div class="col-6 col-md-4 col-lg-2 d-flex justify-content-center align-items-center my-3 logo-item
">
<a
class="prefooter_logo-img d-flex align-items-center"
href="https://shopcircle.co"
target="_blank">
<img src="//www.hulkapps.com/cdn/shop/files/Brand_Logo_2.svg?v=1740494896&width=150" alt="" srcset="//www.hulkapps.com/cdn/shop/files/Brand_Logo_2.svg?v=1740494896&width=150 150w" width="150" height="34" class="prefooter_logo-img">
</a>
</div>
<div class="col-6 col-md-4 col-lg-2 d-flex justify-content-center align-items-center my-3 logo-item
">
<a
class="prefooter_logo-img d-flex align-items-center"
href="https://www.accentuate.io/"
target="_blank">
<img src="//www.hulkapps.com/cdn/shop/files/Clip_path_group_3.svg?v=1740495413&width=150" alt="" srcset="//www.hulkapps.com/cdn/shop/files/Clip_path_group_3.svg?v=1740495413&width=150 150w" width="150" height="28" class="prefooter_logo-img">
</a>
</div>
<div class="col-6 col-md-4 col-lg-2 d-flex justify-content-center align-items-center my-3 logo-item
">
<a
class="prefooter_logo-img d-flex align-items-center"
href="https://www.carthook.com/"
target="_blank">
<img src="//www.hulkapps.com/cdn/shop/files/Brand_Icon_beb68710-fb24-44b3-badb-0bc70b6f53ee.svg?v=1740494896&width=150" alt="" srcset="//www.hulkapps.com/cdn/shop/files/Brand_Icon_beb68710-fb24-44b3-badb-0bc70b6f53ee.svg?v=1740494896&width=150 150w" width="150" height="20" class="prefooter_logo-img">
</a>
</div>
<div class="col-6 col-md-4 col-lg-2 d-flex justify-content-center align-items-center my-3 logo-item
">
<a
class="prefooter_logo-img d-flex align-items-center"
href="https://get.orderprinterpro.com/"
target="_blank">
<img src="//www.hulkapps.com/cdn/shop/files/Forsberg.svg?v=1740564464&width=150" alt="" srcset="//www.hulkapps.com/cdn/shop/files/Forsberg.svg?v=1740564464&width=150 150w" width="150" height="33" class="prefooter_logo-img">
</a>
</div>
<div class="col-6 col-md-4 col-lg-2 d-flex justify-content-center align-items-center my-3 logo-item
">
<a
class="prefooter_logo-img d-flex align-items-center"
href="https://www.skypilotapp.com/"
target="_blank">
<img src="//www.hulkapps.com/cdn/shop/files/Brand_Logo.svg?v=1740494399&width=150" alt="" srcset="//www.hulkapps.com/cdn/shop/files/Brand_Logo.svg?v=1740494399&width=150 150w" width="150" height="42" class="prefooter_logo-img">
</a>
</div>
</div>
</div>
</div>
</section>
<div
class="footer-top"
style="background-color: #ffffff; color: #444444;"
>
<div class="container">
<div class="pt-8 pb-5">
<div class="justify-content-center row">
<div class="col-12 col-xl-3 text-center text-xl-left mb-6 mb-xl-0">
<a href="/"><img
src="//www.hulkapps.com/cdn/shop/files/Hulk_Logo_New_200x.svg?v=1740386263"
alt="HulkApps"
class="mb-3"
style="max-width: 200px"
></a>
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/shopify-experts.svg?v=1617091328"
alt="Footer Logo"
class="img-fuild d-block mx-auto mx-xl-0"
>
</div>
<div class="col-12 col-sm-4 col-lg-3 col-xl-2 sec-col text-center text-lg-left mb-3 mb-lg-0"><h4
style="color: #444444;"
class="text-16 text-uppercase mb-3 font-weight-bold"
>
Company
</h4><ul class="list-unstyled"><li class="mb-2 mainLi"><a
href="/ja/pages/hulkapps-68"
target=""
title=" Shopify 会社概要 "
style="color: #444444;"
>会社概要</a>
</li><li class="mb-2 mainLi"><a
href="/ja/pages/hulkapps-64"
target=""
title=" Shopify キャリア "
style="color: #444444;"
>キャリア</a>
</li><li class="mb-2 mainLi"><a
href="/ja/pages/hulkapps-87"
target=""
title=" Shopify お問い合わせ "
style="color: #444444;"
>お問い合わせ</a>
</li><li class="mb-2 mainLi"><a
href="https://support.hulkthemes.com/support/tickets/new"
target="_blank"
title=" Shopify Submit a Ticket "
style="color: #444444;"
>Submit a Ticket</a>
</li></ul></div>
<div class="col-12 col-sm-4 col-lg-3 col-xl-2 third-col text-center text-lg-left mb-3 mb-lg-0"><h4
style="color: #444444;"
class="text-16 text-uppercase mb-3 font-weight-bold"
>
Apps
</h4><ul class="list-unstyled "><li class="mb-2 mainLi">
<a
href="/ja/collections/sales-aov"
target=""
title=" Shopify Sales & AOV "
style="color: #444444;"
rel=""
>Sales & AOV</a>
</li><li class="mb-2 mainLi">
<a
href="/ja/collections/customer-experience"
target=""
title=" Shopify Customer Experience "
style="color: #444444;"
rel=""
>Customer Experience</a>
</li><li class="mb-2 mainLi">
<a
href="/ja/collections/loyalty-retention"
target=""
title=" Shopify Loyalty & Retention "
style="color: #444444;"
rel=""
>Loyalty & Retention</a>
</li><li class="mb-2 mainLi">
<a
href="/ja/collections/store-management"
target=""
title=" Shopify Store Management "
style="color: #444444;"
rel=""
>Store Management</a>
</li></ul>
</div>
<div class="col-12 col-sm-4 col-lg-3 col-xl-2 text-center text-lg-left mb-3 mb-lg-0"><h4
style="color: #444444;"
class="text-16 text-uppercase mb-3 font-weight-bold"
>
Solutions
</h4><ul class="list-unstyled"><li class="mb-2 mainLi"><!--
<a href="https://shopcircle.co/pages/solutions?page=capital" style="color: #444444;" target="">Shop Circle Capital</a>
-->
<a
href="https://shopcircle.co/pages/solutions?page=capital"
title=" Shopify Shop Circle Capital "
style="color: #444444;"
target=""
>Shop Circle Capital</a>
</li><li class="mb-2 mainLi"><!--
<a href="https://shopcircle.co/pages/affiliate-program" style="color: #444444;" target="">Partners</a>
-->
<a
href="https://shopcircle.co/pages/affiliate-program"
title=" HulkApps Partners "
style="color: #444444;"
target=""
>Partners</a>
</li><li class="mb-2 mainLi"><!--
<a href="https://shopcircle.co/pages/shopify-apps-tech-stack" style="color: #444444;" target="">App Stacks</a>
-->
<a
href="https://shopcircle.co/pages/shopify-apps-tech-stack"
title=" Shopify App Stacks "
style="color: #444444;"
target=""
>App Stacks</a>
</li><li class="mb-2 mainLi"><!--
<a href="/ja/pages/shopifyapurinopatukezi" style="color: #444444;" target="">Bundles</a>
-->
<a
href="/ja/pages/shopifyapurinopatukezi"
title=" Shopify Bundles "
style="color: #444444;"
target=""
>Bundles</a>
</li></ul>
</div>
<div class="col-12 col-sm-4 col-md-6 col-lg-3 text-center text-lg-left"><h4
style="color: #444444;"
class="text-16 text-uppercase mb-3 font-weight-bold"
>
Resources
</h4><ul class="list-unstyled"><li class="mb-2 mainLi">
<a
href="/ja/blogs/topics"
title=" Shopify トピックス "
style="color: #444444;"
>トピックス</a>
</li><li class="mb-2 mainLi">
<a
href="/ja/blogs/shopify-news"
title=" Shopifyニュース "
style="color: #444444;"
>Shopifyニュース</a>
</li><li class="mb-2 mainLi">
<a
href="/ja/blogs/compare"
title=" Shopify 比較する "
style="color: #444444;"
>比較する</a>
</li><li class="mb-2 mainLi">
<a
href="/ja/blogs/ecommerce-hub"
title=" Shopify Ecommerce Hub "
style="color: #444444;"
>Ecommerce Hub</a>
</li><li class="mb-2 mainLi">
<a
href="/ja/blogs/shopify-hub"
title=" Shopify ショッピファイハブ "
style="color: #444444;"
>ショッピファイハブ</a>
</li></ul>
</div>
</div>
</div>
<div class="border-top border-bottom py-4">
<div class="row align-items-center">
<div class="col-xl-7 order-2 order-xl-1">
<ul class="list-unstyled d-flex mb-md-0 mb-2 justify-content-md-start justify-content-center flex-wrap text-center">
<li class="mr-xl-4 mr-0 order-3 order-xl-1 ml-auto ml-xl-0 mt-md-0 mt-4 col-12 col-md-auto px-0"><p class="mb-0 text-14">
December 22, 2025
© HulkApps.com. All Rights Reserved.
</p></li>
<li class="mr-2 order-xl-2 order-1"><a href="/pages/locations" class="world-wide align-items-center d-flex justify-content-center justify-content-md-start">
<img src="https://cdn.shopify.com/s/files/1/1564/7647/files/globe_new_logo.svg?v=1632984800" alt="Location">
<p class="text-primary font-size-sm mx-3 mb-0">We're Worldwide</p>
</a>
</li>
<li class="order-2 order-xl-3"><a href="/pages/careers" class="align-items-center d-flex justify-content-center justify-content-md-start"><img src="https://cdn.shopify.com/s/files/1/1564/7647/files/hiring.svg?v=1623406181" alt="Career"> <p class="font-size-sm text-primary mx-3 mb-0">We're Hiring</p></a>
</li>
</ul>
</div>
<div class="col-xl-5 order-1 order-xl-2 mb-6 mb-xl-0">
<form method="post" action="/ja/contact#contact_form" id="contact_form" accept-charset="UTF-8" class="contact-form"><input type="hidden" name="form_type" value="customer" /><input type="hidden" name="utf8" value="✓" />
<div class="form-inline justify-content-end d-block d-lg-flex">
<div class="form-group text-center d-lg-flex d-block mb-3 mb-lg-0">
<label class="font-weight-bold mr-3">NEWSLETTER</label>
</div>
<div class="form-group align-items-stretch d-flex flex-grow-1">
<input
type="hidden"
name="customer[accepts_marketing]"
value="true"
>
<input
type="email"
name="contact[email]"
placeholder="Email Address"
class="form-control flex-grow-1"
id="email"
>
<input
type="submit"
class="btn btn-primary"
value="Submit"
>
</div>
</div>
</form>
</div>
</div>
</div>
</div>
</div>
<div
data-footer-bottom
class="footer-bottom py-3"
style="background-color: #ffffff; color: #444444;"
>
<div class="container">
<div class="row text-14 text-center text-md-left align-items-center justify-content-between">
<div class="col-12 col-md-6 mb-3 mb-md-0">
<ul class="social-links mb-0 list-unstyled"><li class="d-inline-block mr-3">
<a
href="https://www.facebook.com/hulkapps1"
rel="nofollow noopener"
class="d-flex align-items-center justify-content-center text-gray-medium"
target="_blank"
aria-label="Facebook"
>
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/fb.svg?v=1646374043"
alt="Facebook"
style="max-width: 30px;"
>
</a>
</li><li class="d-inline-block mr-3">
<a
href="https://www.instagram.com/hulkapps/"
rel="nofollow noopener"
class="d-flex align-items-center justify-content-center text-gray-medium"
target="_blank"
aria-label="Instagram"
>
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/new_insta.svg?v=1646375603"
alt="Instagram"
style="max-width: 30px;"
>
</a>
</li><li class="d-inline-block mr-3">
<a
href="https://twitter.com/hulkapps"
rel="nofollow noopener"
class="d-flex align-items-center justify-content-center text-gray-medium"
target="_blank"
aria-label="Twitter"
>
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/twitter.svg?v=1646375603"
alt="Twitter"
style="max-width: 30px;"
>
</a>
</li><li class="d-inline-block mr-3">
<a
href="https://www.linkedin.com/company/hulkapps/"
rel="nofollow noopener"
class="d-flex align-items-center justify-content-center text-gray-medium"
target="_blank"
aria-label="Linkedin"
>
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/linkd.svg?v=1646375603"
alt="Linkedin"
style="max-width: 30px;"
>
</a>
</li><li class="d-inline-block mr-3">
<a
href="https://www.youtube.com/@hulkapps_official"
rel="nofollow noopener"
class="d-flex align-items-center justify-content-center text-gray-medium"
target="_blank"
>
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/youtube_1.svg?v=1646375603"
alt="YouTube"
style="max-width: 30px;"
>
</a>
</li><li class="d-inline-block">
<a
href="https://github.com/HulkApps-Apps"
rel="nofollow noopener"
class="d-flex align-items-center justify-content-center text-gray-medium"
target="_blank"
aria-label="Github"
>
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/git.svg?v=1646418470"
alt="Github"
style="max-width: 30px;"
>
</a>
</li></ul></div>
<div class="col-12 col-md-6 text-center text-md-right">
<a href="/pages/data-processing" class="">Data Processing Addendum</a>
<span class="mx-ex-lg-3 mx-2 separator">|</span>
<a href="/pages/privacy-policy" class="">Privacy Policy</a>
<span class="mx-ex-lg-3 mx-2 separator">|</span>
<a href="/pages/terms-condition">Terms & Conditions</a>
<span class="mx-ex-lg-3 mx-2 separator">|</span>
<a href="/pages/sitemap">Sitemap</a>
</div>
</div>
</div>
</div>
</footer>
<style>
.pre-footer {
background-color: #D9F5F4;
overflow: hidden;
/* Hide anything that goes beyond the bounds of the container */
}
.prefooter-slider,
.prefooter-slider_wrapper,
.prefooter-slider > .inner {
gap: 2rem;
}
.prefooter_logo-img {
object-fit: contain;
max-width: 100px;
max-height: 50px;
}
.prefooter_logo-img:hover {
opacity: 0.7;
scale: 1.02;
color: #00a9a2
}
.small_size_logo_image {
max-height: 35px !important;
}
.prefooter-slider_wrapper:hover > .prefooter-slider > .inner {
animation-play-state: paused;
}
/* Animation applied universally */
.prefooter-slider > .inner {
animation: prefooterScroll 16s linear infinite;
}
@keyframes prefooterScroll {
from {
transform: translateX(0%);
}
to {
transform: translateX(-100%);
/* Adjust based on content duplication */
}
}
@media (min-width: 992px) {
.text-lg-left {
text-align: left !important;
}
}
.white-divider {
border-bottom: 1px solid #444444;
opacity: 0.2;
}
</style>
</div>
<div id="shopify-section-app-optimization" class="shopify-section"></div>
<div data-mobile_navbar><div id="shopify-section-new-mobile-navigation" class="shopify-section"><div
data-section-id="new-mobile-navigation"
class="mobile-nav-drawer d-flex flex-column new-mobile"
:class="{'opened shadow-lg': isMobileNavDrawerOpen}"
v-touch:swipe.left="_toggleMobileNavDrawer"
:open="isMobileNavDrawerOpen">
<div class="drawer-header d-flex justify-content-between align-items-center p-3">
<a
href="#"
class="btn-close ml-auto float-right"
@click.prevent="_toggleMobileNavDrawer"
name="close"
title="close"
aria-label="Close">
<i class="ion ion-md-close"></i>
</a>
</div>
<div class="drawer-body py-1" data-touch-movable>
<nav class="navbar-mobile">
<ul class="navbar-nav padding-class">
<!-- Ako link ima child linkove, prikaži ga kao expandable -->
<li class="nav-item first-level no-underline">
<a
class="nav-link pl-0 submenu-toggle d-flex align-items-center justify-content-between shopify-apps"
href="#"
role="button"
data-toggle="collapse"
data-target="#submenu-shopify-apps-shopify-apps"
aria-expanded="false"
name="Shopify Apps"
title="Shopify Apps"
aria-label="Shopify Apps">
<span>Shopify Apps</span>
<i class="icon-toggle"></i>
</a>
<div class="submenu collapse two-level" id="submenu-shopify-apps-shopify-apps">
<ul class="list-unstyled"><!-- STANDARDNI DROPDOWN MENI ZA SVE OSTALE LINKOVE -->
<ul class="dropdown-menu second-level-menu tab-pane new-header-menu mobile-adjustment">
<div class="container container-new p-2 align-items-start d-flex flex-column"><div class="wrapper w-100">
<div class="items-info">
<!-- Ako childlink sadrži proizvode, dodaj collapse funkcionalnost -->
<a
class="header-collection-links submenu-toggle d-flex align-items-center justify-content-between"
href="#"
role="button"
data-toggle="collapse"
data-target="#submenu-sales-aov"
aria-expanded="false">
<span>Sales & AOV</span>
<i class="icon-toggle"></i>
</a>
<!-- Submenu collapse za prikaz proizvoda -->
<div class="submenu collapse no-padding-class" id="submenu-sales-aov">
<ul class="list-unstyled">
<div class="d-flex align-items-center mb-3 ">
<img
src="https://cdn.shopify.com/app-store/listing_images/59ff1b17b1415cf11af2ee0a00c68334/icon/CKKYs5695_ICEAE=.png"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/releasit-cod-form-upsells">Releasit COD Form & Upsells</a>
</div>
<div class="d-flex align-items-center mb-3 ">
<img
src="https://cdn.shopify.com/app-store/listing_images/2652696f8cd7357ce591f2b6217cd918/icon/CIS2jICqov8CEAE=.png"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/opinew-product-reviews-app-ugc">Opinew Product Reviews App UGC</a>
</div>
<div class="d-flex align-items-center mb-3 ">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/ProductOptions_1200x1200_362cbd21-0cd2-4523-b23f-43477bb6e93c.png?v=1680607971"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/shopify-24299">ハルク製品オプション</a>
</div>
<div class="d-flex align-items-center ">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/VolumeBoost_1200x1200_9c15a6ff-b05e-496d-b5b1-dd382cafcdd8.png?v=1680607971"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/shopify-8165">翻訳されたHulk VolumeBoost</a>
</div>
</ul>
</div>
</div>
</div><div class="wrapper w-100">
<div class="items-info">
<!-- Ako childlink sadrži proizvode, dodaj collapse funkcionalnost -->
<a
class="header-collection-links submenu-toggle d-flex align-items-center justify-content-between"
href="#"
role="button"
data-toggle="collapse"
data-target="#submenu-customer-experience"
aria-expanded="false">
<span>Customer Experience</span>
<i class="icon-toggle"></i>
</a>
<!-- Submenu collapse za prikaz proizvoda -->
<div class="submenu collapse no-padding-class" id="submenu-customer-experience">
<ul class="list-unstyled">
<div class="d-flex align-items-center mb-3 ">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/FormBuilder_1200x1200_1faa9059-2771-4d5a-aa89-429401c15463.png?v=1680607971"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/shopify-24404">ハルクフォームビルダー</a>
</div>
<div class="d-flex align-items-center mb-3 ">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/pricingdiscount.webp?v=1720703553"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/wholesale-pricing-discount-b2b">Wholesale Pricing Discount B2B</a>
</div>
<div class="d-flex align-items-center mb-3 ">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/OrderStatusTracker_1200x1200_02440172-a4c6-4e11-9748-95c759de44ce.png?v=1680607971"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/shopify-24414">ハルク注文ステータストラッカー</a>
</div>
<div class="d-flex align-items-center ">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/MobileAppBuilder_1200x1200_b1084e88-f940-4e58-8700-4641b3d5b025.png?v=1680607971"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/shopify-24436">ハルク モバイルアプリビルダー</a>
</div>
</ul>
</div>
</div>
</div><div class="wrapper w-100">
<div class="items-info">
<!-- Ako childlink sadrži proizvode, dodaj collapse funkcionalnost -->
<a
class="header-collection-links submenu-toggle d-flex align-items-center justify-content-between"
href="#"
role="button"
data-toggle="collapse"
data-target="#submenu-loyalty-retention"
aria-expanded="false">
<span>Loyalty & Retention</span>
<i class="icon-toggle"></i>
</a>
<!-- Submenu collapse za prikaz proizvoda -->
<div class="submenu collapse no-padding-class" id="submenu-loyalty-retention">
<ul class="list-unstyled">
<div class="d-flex align-items-center mb-3 ">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/AdvancedWishlist_1200x1200_ebfdd0c2-00dc-4724-8a99-553c5f7f9872.png?v=1680781686"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/shopify-advanced-wishlist-app">ハルクの高度なウィッシュリスト</a>
</div>
<div class="d-flex align-items-center mb-3 ">
<img
src="https://cdn.shopify.com/app-store/listing_images/8b74d91953ae6d5dbe5e63c3f50ca810/icon/CN6h5bXI8_ECEAE=.png"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/releasit-cash-on-delivery">Releasit COD Fee & OTP Verify</a>
</div>
<div class="d-flex align-items-center mb-3 ">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/EasyGift.png?v=1745238353"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/easygift">EasyGift</a>
</div>
<div class="d-flex align-items-center ">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/PostPurchase_1200x1200_150a4205-be6a-4f84-995a-37362cdf2325.png?v=1680607970"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/shopify-24419">ハルク購入後調査</a>
</div>
</ul>
</div>
</div>
</div><div class="wrapper w-100">
<div class="items-info">
<!-- Ako childlink sadrži proizvode, dodaj collapse funkcionalnost -->
<a
class="header-collection-links submenu-toggle d-flex align-items-center justify-content-between"
href="#"
role="button"
data-toggle="collapse"
data-target="#submenu-store-management"
aria-expanded="false">
<span>Store Management</span>
<i class="icon-toggle"></i>
</a>
<!-- Submenu collapse za prikaz proizvoda -->
<div class="submenu collapse no-padding-class" id="submenu-store-management">
<ul class="list-unstyled">
<div class="d-flex align-items-center mb-3 ">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/ESCEasyRedirects.png?v=1692017641"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/shopify-easy-redirects-app">簡単なリダイレクト</a>
</div>
<div class="d-flex align-items-center mb-3 ">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/lock_manager_app_icon_634440dd-1afd-4f4a-b985-44ef7417e6a0.png?v=1720788009"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/wholesale-lock-manager-b2b">Wholesale Lock Manager: B2B</a>
</div>
<div class="d-flex align-items-center mb-3 ">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/Age_Verification_1200x1200_dfc180ba-c7c2-445d-b761-bb97adc6759f.png?v=1683730861"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/shopify-24409">ハルクの年齢確認</a>
</div>
<div class="d-flex align-items-center ">
<img
src="https://cdn.shopify.com/app-store/listing_images/fa9557f87f6b23c6878ab205891bb8d9/icon/CM-Vwsn0lu8CEAE=.png"
width="50"
class="logo mr-3"
alt="Install Icon">
<a class="d-block product-title-links" href="/ja/products/accentuate-custom-fields">Accentuate Custom Fields</a>
</div>
</ul>
</div>
</div>
</div></div>
</ul></ul>
</div>
</li>
<!-- Ako link ima child linkove, prikaži ga kao expandable -->
<li class="nav-item first-level no-underline">
<a
class="nav-link pl-0 submenu-toggle d-flex align-items-center justify-content-between app-bundles"
href="#"
role="button"
data-toggle="collapse"
data-target="#submenu-app-bundles-app-bundles"
aria-expanded="false"
name="App Bundles"
title="App Bundles"
aria-label="App Bundles">
<span>App Bundles</span>
<i class="icon-toggle"></i>
</a>
<div class="submenu collapse two-level" id="submenu-app-bundles-app-bundles">
<ul class="list-unstyled"><!-- POSEBAN MENI ZA DRUGI LINK - PRIKAZAN U KOLONI -->
<div class="custom-dropdown d-flex flex-column w-100 mb-4">
<div class="wrapper py-3 col border-class">
<p class="header-pages">Shopify Essentials</p>
<p class="page-description">Build a strong online presence and streamline operations.</p>
<div class="d-flex flex-column bundle-info">
<p class="bundle-price">$49/mo</p>
<span>6 Apps</span>
</div>
<a href="/ja/pages/shopify-essentials" class="bundle-link">Explore</a>
</div>
<div class="wrapper py-3 col border-class">
<p class="header-pages">Growth Entrepreneur</p>
<p class="page-description">Increasing website traffic, retention and conversion rates.</p>
<div class="d-flex flex-column bundle-info">
<p class="bundle-price">$199/mo</p>
<span>7 Apps</span>
</div>
<a href="/ja/pages/growth-entrepreneur" class="bundle-link">Explore</a>
</div>
<div class="wrapper py-3 col border-class">
<p class="header-pages">Mobile Commerce</p>
<p class="page-description">Develop a strong mobile presence to expand reach.</p>
<div class="d-flex flex-column bundle-info">
<p class="bundle-price">$215/mo</p>
<span>7 Apps</span>
</div>
<a href="/ja/pages/mobile-commerce" class="bundle-link">Explore</a>
</div>
<div class="wrapper py-3 col border-class">
<p class="header-pages">Dropshipping Essentials</p>
<p class="page-description">Scale your dropshipping business while saving money.</p>
<div class="d-flex flex-column bundle-info">
<p class="bundle-price">$70/mo</p>
<span>16 Apps</span>
</div>
<a href="/ja/pages/hulkapps-69" class="bundle-link">Explore</a>
</div>
<div class="wrapper py-3 col border-class">
<p class="header-pages">All-in-One</p>
<p class="page-description">Enjoy our full suite to grow your store and increase profits.</p>
<div class="d-flex flex-column bundle-info">
<p class="bundle-price">$199/mo</p>
<span>18 Apps</span>
</div>
<a href="/ja/pages/shopifyapurinopatukezi" class="bundle-link">Explore</a>
</div>
</div></ul>
</div>
</li>
<!-- Ako link NEMA child linkove, prikaži ga kao običan link -->
<li class="nav-item no-underline">
<a
class="nav-link pl-0 capital"
href="https://shopcircle.us.liberis.com/"
name="Capital"
title="Capital"
aria-label="Capital">
Capital
</a>
</li>
<!-- Ako link NEMA child linkove, prikaži ga kao običan link -->
<li class="nav-item no-underline">
<a
class="nav-link pl-0 partners"
href="/ja/pages/hulkapps-shopify-29"
name="Partners"
title="Partners"
aria-label="Partners">
Partners
</a>
</li>
<!-- Ako link ima child linkove, prikaži ga kao expandable -->
<li class="nav-item first-level no-underline">
<a
class="nav-link pl-0 submenu-toggle d-flex align-items-center justify-content-between company"
href="#"
role="button"
data-toggle="collapse"
data-target="#submenu-company-company"
aria-expanded="false"
name="Company"
title="Company"
aria-label="Company">
<span>Company</span>
<i class="icon-toggle"></i>
</a>
<div class="submenu collapse two-level" id="submenu-company-company">
<ul class="list-unstyled"><!-- POSEBAN MENI ZA POSLEDNJI LINK - VERTIKALNI PRIKAZ -->
<div class="container py-2 d-flex flex-column"><div class="wrapper mb-2">
<div class="items-info">
<a class="header-collection-links" href="/ja/pages/hulkapps-87">Contact</a>
</div>
</div><div class="wrapper mb-2">
<div class="items-info">
<a class="header-collection-links" href="/ja/pages/hulkapps-68">About</a>
</div>
</div><div class="wrapper mb-2">
<div class="items-info">
<a class="header-collection-links" href="https://www.hulkapps.com/pages/careers">Careers</a>
</div>
</div></div></ul>
</div>
</li>
</ul>
</nav>
</div>
</div>
<style>
.no-underline .nav-link,
.no-uderline .nav-item {
border-bottom: none;
}
.padding-class {
padding: 0 50px;
}
@media (max-width: 1023px) {
.navbar-nav .nav-item {
margin-bottom: 12px;
}
}
.navbar-nav .nav-item {
margin-bottom: 0;
}
.border-class {
border-bottom: 1px solid #D9D9D9;
padding-inline: 0 !important;
}
.mobile-adjustment {
border: none !important;
box-shadow: none !important;
}
.w-100 {
margin-bottom: 10px;
}
.no-padding-class {
padding-left: 0 !important;
margin-top: 10px;
}
.new-mobile {
top: 112px;
}
@media (max-width: 767px) {
.new-mobile {
top: 138px;
}
}
</style></div></div><div id="shopify-section-search-layer" class="shopify-section"><div v-cloak data-search-layer data-search-type="reveal" data-section-id="search-layer"><div class="search-reveal" :class="{'opened border-top': isSearchLayerOpen}">
<div class="container">
<div class="row justify-content-center"><div class="col-lg-11 d-flex align-items-center justify-content-between">
<div class="search-support position-relative w-100 bread-search" data-autocomplete-true>
<form id="searchForm" action="/search" method="get" role="search"
class="search_form_services d-flex align-items-center justify-content-between position-relative">
<input type="hidden" name="type" value="" class="type_url" />
<input id="searchtext1" type="hidden" value=" -tag:search-hide-product">
<input type="search" name="q" id="searchInput"
value=""
placeholder="Search by task name, tool name or the site page that needs fixing" class="form-control" aria-label="Search"
autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false">
<button type="submit" class="btn btn-link btn-close p-0">
<img src="https://cdn.shopify.com/s/files/1/1564/7647/files/ic_search_light.svg?v=1618483802"
alt="Search">
</button>
<input type="hidden" name="type" value="product" />
</form>
</div>
</div>
</div>
</div>
</div></div>
</div><div class="cart-drawer d-flex flex-column" :class="{'opened shadow-lg': isCartDrawerOpen}"
v-touch:swipe.right="_toggleCartDrawer">
<form class="h-100 d-flex flex-column" method="post" id="checkout-form-button">
<div class="drawer-header d-flex justify-content-between align-items-center p-4 border-bottom">
<div class="d-flex">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/ic_cart_header.svg?v=1646374043"
alt="Cart">
<h3 class="mb-0 ml-3 text-success text-gray-medium">Your cart</h3>
</div>
<a href="#" class="btn-close float-right" @click.prevent="_toggleCartDrawer" aria-label="Close" title="Close"><img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/close_header.svg?v=1646374043"
alt="Close" width="20" height="20"></a>
</div>
<div class="drawer-body" :class="{'border-bottom': cart.item_count > 0}" data-touch-moveable>
<template v-if="cart.item_count > 0">
<div v-for="(item, index, key) in cart.items" v-if="!item.properties['promo_product']" data-cart-item
:key="item.id" class="row cart-item border-bottom mx-0"
:class="{'border-bottom-0': index === (cart.item_count - 1)}" :data-variant-id="item.variant_id"
:data-cart-limit="item.properties['cart_limit']">
<div class="col-12 p-4">
<div class="d-flex justify-content-between align-items-center">
<template v-if="item.product_type.toLowerCase().indexOf('pricing') > -1">
<a :title="item.product_title" class="item-title pr-3">
<p class="font-weight-bold text-gray-medium mb-0 text-capitalize" v-text="item.product_title"></p>
</a>
</template>
<template v-else>
<a :href="item.url" :title="item.product_title" class="item-title pr-3">
<p class="font-weight-bold text-gray-medium mb-0 text-capitalize" v-text="item.product_title"></p>
</a>
</template>
</div>
<ul v-if="item.product_options" class="list-unstyled mb-2">
<li v-for="option in item.product_options" v-if="option.value !== 'Default Title'">
<span class="text-gray text-capitalize font-weight-light text-16">${ option.name }:</span>
<span class="text-gray text-capitalize font-weight-light text-16">${ option.value }</span>
</li>
</ul>
<div class="d-flex justify-content-between align-items-center">
<div v-if="item.properties['show_per_month']">
<h4 class="mb-0 text-gray-medium">${item.properties['show_per_month']} x 12</h4>
</div>
<div v-else>
<h4 class="mb-0 text-gray-medium" v-html="_formatMoney(item.line_price)"></h4>
</div>
<a href="#" class="text-danger lead d-none d-sm-block remove" title="Remove"
name="Remove" aria-label="Remove"
data-toggle="tooltip" data-trigger="hover" data-placement="top"
@click.prevent="_removeFromCart(index+1, $event)" :data-product-id="item.product_id"
:data-product-title="item.product_title" :data-product-price="item.final_line_price"
:data-product-variant="item.variant_title" :data-product-qty="item.quantity"
:data-product-sku="item.sku" :data-uid="item.properties['uid']"
:data-is-addon="item.properties['_addon_product']"
:data-is-subscription="item.properties['subscription_id']"
:data-is-package-product="item.properties['is_package_product']">
<img
src="https://cdn.shopify.com/s/files/1/1564/7647/files/delete_0b131f7d-85bd-4704-8aef-564f3d417f95.svg?v=1618486641"
width="20px" height="20px" alt="Delete" class="">
</a>
</div>
</div>
</div>
</template>
<div v-else class="text-center mt-5">
<div class="icon"><i class="icon ion-md-cart"></i></div>
<p class="mb-3 text-muted">Your cart is currently empty.</p>
<button class="btn btn-primary btn-sm" @click.prevent="_toggleCartDrawer">Continue Browsing</button>
</div>
</div>
<div class="d-flex justify-content-between align-items-center px-4 py-4 border-bottom">
<h3 class="mb-0 text-primary">Total</h3>
<h3 v-html="_formatMoney(cart.total_price)" class="mb-0 text-primary"></h3>
</div>
<div v-if="cart.item_count > 0" class="drawer-footer bg-white">
<div class="test btn-group btn-group-sm btn-group-justified px-4 py-4" role="group">
<h4 class="mb-0">
<template v-if="cart_item_type_count.item_theme_count > 0 && cart_item_type_count.item_other_count <= 0">
<a href="/checkout" class="btn btn-primary font-weight-bold">
Checkout
</a>
</template>
<template v-else>
<!-- <a href="javascript:void(0)" class="btn btn-primary font-weight-bold cart-open-popup"
@click.prevent="__modalPopup($event)">
Checkout
</a> -->
<a href="/checkout" class="btn btn-primary font-weight-bold">
Checkout
</a>
</template>
</h4>
</div>
</div>
</form>
</div>
<div class="cart-popup mt-4">
<div class="modal-dialog modal-lg m-0" style="max-width: 900px;" role="document">
<div class="modal-content shadow rounded-0 border-0 px-6 py-4">
<div class="modal-header border-0 p-0">
<div class="mr-1">
<h3 class="mb-1 text-uppercase text-gray-medium">Before you continue</h3>
<p class="mb-4">Please share a few essential pieces of information that'll help our support members work
quickly on your project</p>
</div>
<button type="button" class="close cart-close-popup shadow-none" data-dismiss="modal" aria-label="Close"
style="opacity: 1;" @click.prevent="__modalPopup($event)">
<i class="ion ion-ios-close h1 mb-0"></i>
</button>
</div>
<div class="modal-body p-0">
<form data-cart-form action="/cart" method="post" id="checkout-form" class="row">
<div class="col-6 mb-4">
<label class="mb-2">Store url<span class="text-danger">*</span>:</label>
<div class="input-group">
<input type="text" class="form-control py-2 h-auto" id="store-url" aria-label="Store URL"
placeholder="" />
<div class="input-group-append">
<span class="input-group-text bg-gray-200 py-2" id="post-url-text">.myshopify.com</span>
</div>
</div>
</div>
<div class="col-6 mb-4">
<label class="mb-2">Page url:</label>
<input type="url" class="form-control py-2 h-auto" id="page-url" aria-label="Page URL" placeholder="" />
</div>
<div class="col-6 mb-4">
<label class="mb-2">Storefront password:</label>
<input type="text" class="form-control py-2 h-auto" id="store-pwd" aria-label="Storefront Password"
placeholder="" />
</div>
<div class="col-6 mb-4">
<label class="mb-2">Theme name<span class="text-danger">*</span>:</label>
<input type="text" class="form-control py-2 h-auto" id="theme-name" aria-label="Theme Name"
placeholder="" />
</div>
<template v-if="cart.item_count > 0" v-for="(item, index, key) in cart.items">
<template v-if="item.tags.indexOf('pixel-doc-link') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Doc links:</label>
<div class="input-group">
<textarea class="form-control py-2 h-auto" id="doc-link" aria-label="Doc Link"
placeholder="Add urls seperated by comma"></textarea>
<small class="w-100 pt-2">Help us implement Pixel tracking with Shopify. Share the documentation
link here if you have any!</small>
</div>
</div>
</template>
<template v-if="item.tags.indexOf('pixel-ref-links') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Reference links:</label>
<textarea class="form-control py-2 h-auto" id="ref-links" aria-label="Reference Links"
placeholder="Add urls seperated by comma"></textarea>
</div>
</template>
<template v-if="item.tags.indexOf('pixel-desc') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Description:</label>
<textarea class="form-control py-2 h-auto" id="description" aria-label="Description"
placeholder=""></textarea>
</div>
</template>
<template v-else-if="item.tags.indexOf('cj-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Container tag ID:</label>
<input class="form-control py-2 h-auto" type="text" id="tag-id" aria-label="Container Tag ID"
placeholder="" />
</div>
<div class="col-6 mb-4">
<label class="mb-2">TypeID:</label>
<input class="form-control py-2 h-auto" type="text" id="type-id" aria-label="TypeID" placeholder="" />
</div>
<div class="col-6 mb-4">
<label class="mb-2">CID:</label>
<input class="form-control py-2 h-auto" type="text" id="c-id" aria-label="CID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('taboola-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Taboola pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="taboola-id" aria-label="Taboola Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('share-a-sale-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">ShareASale merchant ID:</label>
<input class="form-control py-2 h-auto" type="text" id="shareasale-merchant-id"
aria-label="ShareASale Merchant ID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('criteo-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Criteo pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="criteo-id" aria-label="Criteo Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('outbrain-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">OutBrain pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="outbrain-id" aria-label="OutBrain Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('yahoo-gemini-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Yahoo/gemini pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="yahoo-gemini-id"
aria-label="Yahoo/gemini Pixel ID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('gtm-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Google tag manager ID:</label>
<input class="form-control py-2 h-auto" type="text" id="gtm-id" aria-label="Google Tag Manager ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('tiktok-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">TikTok pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="tiktok-id" aria-label="TikTok Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('pandora-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Pandora pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="pandora-id" aria-label="Pandora Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('amazon-attribution-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Amazon attribution pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="amazon-attribution-id"
aria-label="Amazon Attribution Pixel ID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('amazon-product-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Amazon product targeting pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="amazon-product-id"
aria-label="Amazon Product Targeting Pixel ID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('adbeat-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Adbeat pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="adbeat-id" aria-label="Adbeat Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('redirect-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Redirect pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="redirect-id" aria-label="Redirect Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('blackfire-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">BlackFire pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="blackFire-id" aria-label="BlackFire Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('comscore-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">ComScore pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="comscore-id" aria-label="ComScore Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('rakuten-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Rakuten pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="rakuten-id" aria-label="Rakuten Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('retention-science-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Retention science:</label>
<input class="form-control py-2 h-auto" type="text" id="retention-science-id"
aria-label="Retention Science" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('upsellit-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">UpSellit:</label>
<input class="form-control py-2 h-auto" type="text" id="upsellit-id" aria-label="UpSellit"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('gift-wizard-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Gift wizard pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="gift-wizard-id"
aria-label="Gift Wizard Pixel ID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('olapic-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Olapic pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="olapic-id" aria-label="Olapic Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('yotpo-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Yotpo pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="yotpo-id" aria-label="Yotpo Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('amazon-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Amazon pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="amazon-id" aria-label="Amazon Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('crazy-egg-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Crazy egg pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="crazy-egg-id" aria-label="Crazy Egg Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('source-knowledge-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Source knowledge pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="source-knowledge-id"
aria-label="Source Knowledge Pixel ID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('juntuno-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">JuntUNO pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="juntuno-id" aria-label="JuntUNO Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('visual-iq-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Visual IQ pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="visual-iq-id" aria-label="Visual IQ Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('double-click-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Double click ID:</label>
<input class="form-control py-2 h-auto" type="text" id="double-click-id" aria-label="Double Click ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('google-ads-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Google ads conversion ID:</label>
<input class="form-control py-2 h-auto" type="text" id="google-ads-id"
aria-label="Google Ads Conversion ID" placeholder="" />
</div>
<div class="col-6 mb-4">
<label class="mb-2">Google ads conversion Lable:</label>
<input class="form-control py-2 h-auto" type="text" id="google-ads-label"
aria-label="Google Ads Conversion Lable" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('google-analytics-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">GA ID:</label>
<input class="form-control py-2 h-auto" type="text" id="google-analytics-id"
aria-label="Google Analytics ID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('keynes-digital-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Keynes digital pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="keynes-digital-id"
aria-label="Keynes Digital Pixel ID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('talkable-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Talkable pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="talkable-id" aria-label="Talkable Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('jumbleberry-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Jumbleberry merchant ID:</label>
<input class="form-control py-2 h-auto" type="text" id="jumbleberry-merchant-id"
aria-label="Jumbleberry Merchant ID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('google-optimize-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Google optimize ID:</label>
<input class="form-control py-2 h-auto" type="text" id="google-optimize-id"
aria-label="Google Optimize ID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('reddit-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Reddit pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="reddit-id" aria-label="Reddit Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('quora-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Quora pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="quora-id" aria-label="Quora Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('linkedin-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Linkedin pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="linkedin-id" aria-label="Linkedin Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('twitter-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Twitter pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="twitter-id" aria-label="Twitter Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('pinterest-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Pinterest pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="pinterest-id" aria-label="Pinterest Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('hotjar-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Hotjar pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="hotjar-id" aria-label="Hotjar Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('facebook-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Facebook pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="facebook-id" aria-label="Facebook Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('bing-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Bing pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="bing-id" aria-label="Bing Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('adroll-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Adroll pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="adroll-pixel-id" aria-label="Adroll Pixel ID"
placeholder="" />
</div>
<div class="col-6 mb-4">
<label class="mb-2">Adroll adv ID:</label>
<input class="form-control py-2 h-auto" type="text" id="adroll-adv-id" aria-label="Adroll Adv ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('inuvo-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Inuvo pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="inuvo-id" aria-label="Inuvo Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('avantlink-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Avantlink pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="avantlink-id" aria-label="Avantlink Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('audiencex-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">AudienceX pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="audiencex-id" aria-label="AudienceX Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('hivewyre-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Hivewyre pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="hivewyre-id" aria-label="Hivewyre Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('power-inbox-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Power inbox pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="power-inbox-id"
aria-label="Power Inbox Pixel ID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('trust-pilot-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Trust pilot pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="trust-pilot-id"
aria-label="Trust Pilot Pixel ID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('retargeter-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Retargeter pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="retargeter-id"
aria-label="Retargeter Pixel ID" placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('bouncex-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">BounceX pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="bouncex-id" aria-label="BounceX Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('snapchat-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">Snapchat pixel ID:</label>
<input class="form-control py-2 h-auto" type="text" id="snapchat-id" aria-label="Snapchat Pixel ID"
placeholder="" />
</div>
</template>
<template v-else-if="item.tags.indexOf('awin-pixel') > -1">
<div class="col-6 mb-4">
<label class="mb-2">AWIN merchant ID:</label>
<input class="form-control py-2 h-auto" type="text" id="awin-merchant-id"
aria-label="AWIN Merchant ID" placeholder="" />
</div>
</template>
</template>
<div class="col-12">
<div class="custom-control custom-checkbox mb-3">
<input type="checkbox" class="custom-control-input" id="terms-agree">
<label class="custom-control-label" for="terms-agree">By checking this box, you agree to our <a
href="/pages/services-packages-terms-of-service" class="" target="_blank" rel="noopener">Terms of
Service</a>.</label>
</div>
<h4 class="text-gray-600">Thank you for your patience:</h4>
<p class="text-gray-600 text-16">As soon as we review your idea, we'll give you an update. Please notice
that any access to the product(s) or service offered by HulkApps does not count for a refund. However,
should you experience problems with your order, we urge you to reach out to our
<a href="https://hulk.freshdesk.com/support/tickets/new"
target="_blank" rel="noopener" class="" aria-label="Dedicated support team">
dedicated support team
</a>.
</p>
<button class="btn btn-secondary mr-3" type="submit" name="checkout" disabled
onclick="event.preventDefault(); app.onCheckout(event);" >Proceed to Checkout</button>
<a href="/pages/how-it-works" class="mt-2" target="_blank" rel="noopener"><span class="text-underline">Unsure how it
works</span><i class="ion ion-md-arrow-round-forward ml-2"></i></a>
</div>
</form>
</div>
</div>
</div>
</div><div class="pricing-popup mt-4 ">
<div class="modal-dialog modal-lg m-0" style="max-width: 800px;" role="document">
<div class="modal-content shadow rounded-0 border-0 px-6 py-4">
<div class="modal-header border-0 p-0">
<button type="button" class="btn close pricing-close-popup shadow-none" data-dismiss="modal" aria-label="Close" style="opacity: 1;" @click.prevent="__modalPopup($event)">
<i class="ion ion-ios-close h1 mb-0"></i>
</button>
</div>
<div class="modal-body p-0">
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</div>
</div>
</div></div>
<div id="hulkapps-popup" class="modal fade" tabindex="-1" role="dialog">
<div class="modal-dialog modal-dialog-centered">
<div class="modal-content">
<button aria-label="close" class="btn btn-link btn-close text-right shadow-none">
<i class="icon ion-md-close"></i>
</button>
<div class="modal-body pt-0">
<p class="text-justify mb-0 p-3">Rising to serve you better, we are delighted to announce that PlanetX has been acquired by HulkApps, a Chicago-based leading Shopify agency. The combination of HulkApps Shopify services and PlanetX's strong capabilities in the eCommerce industry will lead to continued growth for both companies.</p>
</div>
</div>
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</div>
<div class="modal fade" id="indexing_popup" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true">
<div class="modal-dialog modal-dialog-centered m-3">
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<button type="button" class="close" data-dismiss="modal">×</button>
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<button type="button" class="btn btn-danger text-white" data-dismiss="modal">Close</button>
</div>
</div>
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<div class="modal-dialog modal-dialog-centered modal-lg" style="max-height: 100px;">
<div class="modal-content">
<div class="modal-header">
<button type="button" class="close" data-dismiss="modal">
<i class="ion ion-md-close"></i>
<span class="d-none">Close</span>
</button>
</div>
<div class="modal-body text-center"><img src="https://cdn.shopify.com/s/files/1/1564/7647/files/HA_Logo.svg?v=1646376061" class="img-fluid imagepreview" alt="Image Preview"></div>
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<div class="modal fade cart-message-modal" id="cart-message" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="true">
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<button type="button" class="close" data-dismiss="modal" aria-label="Close">
<span aria-hidden="true">×</span>
</button>
</div>
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</div>
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"articleBody": "コールセンターのパフォーマンスを確保する方法：主要なメトリクスの詳細 目次 はじめにベンチマークの重要性コールセンター成功のための不可欠なメトリクス改善策：メトリクスを超えてまとめ：コールセンターの卓越性への道よくある質問はじめに想像してみてください：電話が鳴り響き、エージェントがキーボードをたたき、会話の喧騒が絶え間なく響く忙しいコールセンター。今、全ての指揮を任されたと考えてみてください。圧倒的ですよね？コールセンターマネージャーとして、あなたの役割は、日常業務の監督を超えて、成功や成長への船出を含みます。しかし、ここが問題です―成功をどのように評価するのでしょうか？答えの核心はメトリクスにあります。デジタル時代において、データこそが王であり、コールセンターにとって特定の基準がパフォーマンスを理解する鍵を握っています。経験豊富なマネージャーでも新参者でも、一歩先を行くためには、これらのパフォーマンス指標に対して自社の位置を正確に把握することが重要です。この包括的なガイドは、追跡すべき7つの重要な基準を明らかにするだけでなく、コールセンターを最高の水準に引き上げるための洞察と戦略を提供します。ベンチマークの重要性コールセンター環境でのベンチマークは、単なるスプレッドシート上の数字を超えた戦略的アプローチです。業界のベンチマークに合わせることで、生存を目指すだけでなく、革新と卓越性を目指しています。コールセンター成功のための不可欠なメトリクス可能性の数多くを探る中で、コールセンターでの成功と改善の余地を明確にする7つを重点的に取り上げます。1. エージェントの離職率：モラルと満足度の鏡最適な離職率は45％以下であり、それは単なる数値ではなく、エージェントの仕事への満足度と関与への洞察です。コールセンターの常に変化する風景で、エージェントの燃焼が妥当となる環境では、離職率のバランスを保つことが重要です。VoIPやリモートワークのような技術の進化は、業界のベストポイントに離職率を向かわせるために、現代のソリューションの導入が可能性を示しています。2. 初回通話解決率：効率の基準70％から75％の初回通話解決率は単なる満足ではなく、チームの効率性とトレーニングプログラムの効果の証です。エージェントが迅速に情報にアクセスできるようにすることや、カスタマイズ可能な通話スクリプトを備えることで、初回通話解決率を飛躍的に向上させ、コールバックの遅延を減らし、顧客満足度を向上させることが可能です。3. コール放棄率：失われた機会を最小限に抑える3％から6％の健全なコール放棄率は野心的に思われるかもしれませんが、賢明な戦略で達成可能です。顧客がイライラして電話を切らないようにするには、知的な呼び出しルーティングや自動コールバックを展開する必要があります。メニューオプションを簡素化することで、コールを切ることなく通話繋ぎ、エージェントとの成功的な接続への道を開けます。4. 平均応答速度（ASA）：第一印象が重要業界標準のASA 28秒の達成は、顧客のフラストレーションと放棄を大幅に減らすことができます。知的な呼び出しルーティングやIVRシステムなどの革新的なソリューションは、エージェントが迅速に電話に応答し、全体的な顧客体験のトーンを設定する好意的な最初の印象を残します。5. 顧客満足度スコア（CSAT）：数字の向こう側75％から84％のCSATスコアは単なるメトリクス以上であり、サービス品質への取り組みの表れです。しかし、高いCSATスコアを達成するには、エージェントのトレーニングの改善から通話フローの最適化まで、多面的なアプローチが必要です。顧客満足度を中心に置いた文化を作り上げることが重要です。6. エージェント活用率：燃え尽きない最適な関与関与と燃え尽きとの微妙なバランスを彷彿とさせるエージェント活用率50％から55％は、効率的にエージェントの時間を使用していることを示しています。このメトリクスを注意深くモニタリングすることで、スケジュールやワークロードの最適化を行い、チームが生産的かつやる気を持続させるのをサポートします。7. 平均通話処理時間：効率と専門性の融合7分以下の平均通話処理（ACH）時間は、スピードだけではなく専門性を示しています。これらのベンチマークを達成するには、トレーニングを受けたエージェント、迅速な情報へのアクセス、効率化されたプロセスの組み合わせが必要です。最終的には、品質を犠牲にすることなく解決策を迅速に提供することが求められます。改善策：メトリクスを超えて改善すべき領域を特定することはただの始まりです。本当の挑戦は、これらのギャップに対処する戦略を実行することにあります。継続的なトレーニングを重視し、テクノロジーを活用し、支援的な職場環境を育むことで、これらのメトリクスを正しい方向に導くことができます。まとめ：コールセンターの卓越性への道コールセンターをこれらの重要なメトリクスに基づいてベンチマークにすることは単なる一回限りの作業ではありません。これらのベンチマークに注意を払い続けることで、期待を満たすだけでなく、超えるダイナミックな環境を作り出すことが可能です。コールセンターの世界では、進歩は常に手の届くところにあります。何を見つけてどのように戦略立てるかがポイントです。よくある質問コールセンターのパフォーマンスにとって最も重要なメトリクスは何ですか？これらのメトリクスはすべて重要ですが、初回通話解決率は特にコールセンターの効果性や顧客満足度レベルを示しています。テクノロジーは、コールセンターのベンチマークを改善するのにどう役立つのですか？VoIP、知的な呼び出しルーティング、自動コールバックなどのテクノロジー的なソリューションは、業務を劇的に効率化し、待ち時間を減らし、顧客およびエージェントの経験を向上させることができます。高いエージェントの離職率は常に否定的な指標なのでしょうか？高い離職率は、仕事への不満や燃え尽きなどの潜在的な問題を示すことがありますが、状況を分析することが重要です。一部の変動は自然ですが、一貫した取り組みで業界平均内またはその下に維持することが重要です。これらのメトリクスに焦点を合わせることで、顧客ロイヤリティを向上させることができますか？もちろんです。初回通話解決率、CSAT、ASAなどのメトリクスは、直接顧客体験に影響を与えます。これらを最適化することで、満足度を向上させ、ロイヤリティや好意的な口コミを育成することが可能です。あなたのコールセンターのパフォーマンスメトリクスは、類まれなる顧客サービスと運用効率の道標です。これらの7つの主要なメトリクスを理解し、モニタリングし、最適化することで、単に数字を追うだけでなく、卓越性と満足を築いていることを肝に銘じましょう。",
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<div class="grid_7">
<div class="popup-details">
<div class="popup-product-info">
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<p class="title" data-title></p>
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<div class="popup-product-offer" data-shortDscription>
<p></p>
<p></p>
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<button class="wishlist-btn hulkBtnStyle" data-addprotocart>Move to cart</button>
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<!-- Wish list delete popup design -->
<div class="wishlist-popup wishlist-delete-popup" data-hulkappsDeletePrompt>
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<div class="wishlist-popup wishlist-delete-popup" data-hulkappsDeleteItemsPrompt>
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<!-- Wish list move wishlist items popup design -->
<div class="wishlist-popup wishlist-delete-popup" data-hulkappsMoveItemsPrompt>
<div class="wishlist-modal modal-small">
<div class="wishlist-modal__content">
<div class="wishlist-modal__body">
<button class="close-popup" data-hulkappsMoveItemsCancel><span class="icon-wishlist-cross"></span></button>
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<div class="btn-wrap">
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<div class="wishlist-popup wishlist-help-popup" data-hulkappsHelpTextPrompt>
<div class="wishlist-modal modal-small">
<div class="wishlist-modal__content">
<div class="wishlist-modal__body">
<button class="close-popup" data-closeWishlistPopup><span class="icon-wishlist-cross"></span></button>
<div data-helpTextContent>
<h3 style="text-align: center">Wishlist management page</h3>
<ul>
<li>This page allows you to manage and add wishlist items directly to the cart.</li>
<li>Share your public wishlist on social media, through links, and via custom email.</li>
<li>You can subscribe to get update about your wishlist items</li>
</ul>
</div>
</div>
</div>
</div>
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<div class="wishlist-popup wishlist-unsubscribe-popup" data-hulkappsUnsbuscribePrompt>
<div class="wishlist-modal modal-small">
<div class="wishlist-modal__content">
<div class="wishlist-modal__body">
<button class="close-popup" data-closeWishlistPopup><span class="icon-wishlist-cross"></span></button>
<div style="text-align: center">
<h3 style="text-align: center" data-unsubscribeTitle>You have been unsubscribed</h3>
<h4 data-unsubscribeContent>You will no longer receive emails about wishlist activities from this store.</h4>
<div class="btn-wrap">
<button class="wishlist-btn hulkBtnStyle" data-unsubscribeCloseBtn style="margin-bottom: -3rem;">Close</button>
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</div>
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