Mastering Shopify: A Comprehensive Guide to Importing Reviews

Table of Contents

  1. Introduction
  2. The Changing Shopify Review Landscape
  3. Navigating the Import Process
  4. Leveraging Reviews for Maximum Impact
  5. FAQ


Have you ever stumbled upon an online store with pages and pages of glowing reviews and wondered how they managed to cultivate such a compelling reputation? The answer may be simpler than you think. Positive customer reviews are a powerful tool for boosting sales and credibility in the e-commerce world. Shopify store owners, in particular, faced a significant challenge with the discontinuation of the Product Reviews app in May 2024. This change has necessitated the search for reliable methods to import reviews efficiently to maintain that crucial element of customer trust. This blog post delves into the ins and outs of Shopify review importation, covering everything from the upcoming challenge posed by the Product Reviews app removal to exploring alternative solutions and apps that can help fill the gap. By the end, you'll have a clear understanding of how to navigate this landscape, ensuring your Shopify store continues to thrive on customer feedback.

The Changing Shopify Review Landscape

The removal of the Shopify Product Reviews app marked a critical turning point for many e-commerce entrepreneurs. This tool, which had been integral to Shopify's review management system, offered a straightforward way for store owners to collect and display customer feedback. However, with its phase-out, merchants must now look to alternative solutions to avoid losing valuable social proof that can significantly influence purchasing decisions.

Transitioning from Shopify Product Reviews

Understanding how to export and import reviews has become more crucial than ever. Shopify provides a direct method for exporting reviews from the Product Reviews app via CSV files. This critical step ensures that you can safeguard your existing customer feedback and prepare it for importation into another review management solution.

Diving into Alternative Review Management Apps

Several outstanding apps have emerged as front-runners for review management on Shopify. and WiseReviews, for instance, offer robust platforms for importing unlimited reviews from various sources, including AliExpress, Etsy, and more. These apps not only allow for the easy transfer of reviews but also provide extensive customization options, ensuring that the feedback seamlessly integrates with your store's design.

Navigating the Import Process

The process of importing reviews into Shopify differs slightly depending on the platform you're migrating from and the app you choose to utilize. Here's a brief overview of the steps typically involved:

  1. Exporting Reviews: Begin by exporting your reviews from their current platform, whether that's the Shopify Product Reviews app or an external site like AliExpress or Etsy. This is often done through a CSV file or, for larger volumes of reviews, a ZIP file.

  2. Choosing the Right Import App: Select an app that supports importing reviews from your source platform., for example, facilitates the direct import from AliExpress, while WiseReviews can handle multiple e-commerce platforms.

  3. Customizing and Importing: With your reviews exported and an app selected, you can now customize how these reviews will appear on your Shopify store. This step might involve filtering reviews, selecting which ones to display, or even editing review information for clarity or to fit your site's style.

  4. Displaying Reviews: Finally, ensure that the reviews are displayed in a way that enhances your store's appeal. Most apps provide widget or code snippet options to integrate the reviews into product pages or elsewhere on your site.

Leveraging Reviews for Maximum Impact

Successfully importing reviews is just one part of the equation. To truly capitalize on the power of customer feedback, consider these strategies:

  • Spotlight Top Reviews: Highlighting particularly positive reviews can significantly influence potential buyers. Consider featuring these on your homepage or product pages.
  • Respond to Reviews: Engaging with your reviewers, both positive and negative, demonstrates your commitment to customer satisfaction.
  • Use Reviews in Marketing: Don't hesitate to incorporate standout reviews into your marketing materials, such as email campaigns or social media posts.


Q: What happens to my existing reviews with the removal of Shopify Product Reviews?
A: You need to export your existing reviews before May 6, 2024, after which they will no longer be accessible via the Product Reviews app. Transitioning to a new review management app as soon as possible is essential.

Q: Can I import reviews from multiple platforms?
A: Yes, several apps support importing reviews from a variety of sources. WiseReviews, for instance, accommodates imports from platforms like Shopee, Lazada, Shein, and others.

Q: Are there any free apps for importing reviews?
A: Many review apps offer free plans or trials, giving you the ability to test their features before committing to a paid plan. and WiseReviews both provide such options.

Q: How can I ensure the imported reviews look good on my store?
A: Review management apps typically offer extensive customization options. Make use of these to align the appearance of the reviews with your store’s theme and aesthetic.

Importing reviews into your Shopify store might seem like a daunting task at first, especially with the discontinuation of the Shopify Product Reviews app. However, with a thorough understanding of the available tools and a strategic approach to leveraging customer feedback, you can enhance your store's credibility and appeal. By carefully selecting the right app and tailoring the review presentation to fit your store's style, you can turn potential challenges into opportunities for growth.