Table of Contents
- Introduction
- How Does Fera Product Reviews App Work?
- How Does Okendo: Product Reviews & UGC Work?
- How Much Does Fera Product Reviews App Cost
- How much does Okendo: Product Reviews & UGC cost?
- Cost Analysis: Fera Product Reviews App vs. Okendo: Product Reviews & UGC
- User Reviews & Customer Support Insights
- Integration and Compatibility Comparison
- Conclusion
Introduction
A whopping 95% of shoppers read online reviews before making a purchase, signifying the ever-important role of product reviews in today's e-commerce landscape. These crucial pieces of customer feedback not only build trust in potential customers but also improve product visibility, and influence purchasing decisions. This blog post aims to explore the strengths and limitations of two leading product review tools: Fera Product Reviews App and Okendo: Product Reviews & UGC, both of which offer unique solutions to gathering and showcasing product feedback on Shopify stores.
How Does Fera Product Reviews App Work?
Launching in 2017, Fera Product Reviews App has emerged as a favored tool among Shopify merchants. Developed by Fera Commerce Inc, this useful app offers customizable photo, video, and written reviews, designed to be radiant without impairing the aesthetics of a brand. Users are allowed to import reviews from various platforms such as Google, Facebook, and Etsy to enhance the decision-making process of potential customers. Suppose you own an emerging startup arranging custom-level product reviews on your Shopify store. In that case, you will appreciate the ‘Startup’ plan that allows fundamental customization and 100mb for photo/video review storage, just for $9 per month.
How Does Okendo: Product Reviews & UGC Work?
The Okendo: Product Reviews & UGC, developed by Okendo, launched a year after Fera and quickly became a reliable tool for merchants for building stronger customer relationships. It provides authentic customer reviews, ratings, and visual user-generated contents (UGC). It promotes customer advocacy and offers personalized customer experiences. With the 'Essential' plan starting from $19/month, businesses can automate review request emails and access over 15+ onsite review display options.
How Much Does Fera Product Reviews App Cost
A cost-effective review management strategy is essential for businesses of all scales. Fera offers a variety of pricing options suitable for businesses of different sizes. The free tier permits unlimited reviews import, suggesting it is best for startups testing review management waters. The 'Medium' package is ideal for larger businesses, providing broad features like 10GB photo/video review storage and advance customization for $99/month.
How much does Okendo: Product Reviews & UGC cost?
Okendo: Product Reviews & UGC realizes the importance of price flexibility too. Their prices begin at $19/month for the 'Essential' plan, offering automated review request emails and over 15+ onsite review displays. Larger businesses can opt for the 'Advanced' plan at $499/month, providing access to their Bazaarvoice Syndication and API.
Cost Analysis: Fera Product Reviews App vs. Okendo: Product Reviews & UGC
Both Fera and Okendo offer competitive pricing tiers where Okendo's offerings are slightly higher priced but come with additional features like analytics, reporting, and user segmentation. While Fera's emphasis remains on quantity and variety of review displays, Okendo's strength rests on leveraging customer reviews for insightful marketing strategies.
User Reviews & Customer Support Insights
Is Fera Product Reviews App good?
The high average rating of 4.9 stars from over 5343 reviews insinuates a high level of user satisfaction with Fera. Users likely appreciate the easy-to-use interface, and the potential to import and customize reviews in various forms. Fera's customer support is also worthy of mention, with its dedicated assistance helping merchants leverage the app's functionalities.Is Okendo: Product Reviews & UGC good?
Mirroring Fera's rating of 4.9 stars, Okendo has shown it also delivers a satisfactory service to its users, judging from 791 reviews. Users more than likely value its unique customer marketing features, personalized customer experiences, and integration capabilities. Their "round-the-clock" customer support adds another star to their reputed service.User Preference: Fera Product Reviews App or Okendo: Product Reviews & UGC?
While both apps have a similar rating, Fera leads in terms of the volume of reviews. This indicates a larger user base and potentially wider approval among Shopify merchants. However, the choice between the two apps would largely depend on a business's specific requirement, may it be the number of reviews, user-generated content, or the focus on customer relationship enhancement.Integration and Compatibility Comparison
Fera Product Reviews App Integrations:
Fera offers integration with Amazon Reviews, Etsy Reviews, Google Shopping Reviews, Facebook Reviews, Google Reviews, and Klaviyo. These integrations allow users to gather more reviews from various platforms, increasing credibility and boosting SEO rankings.Okendo: Product Reviews & UGC Integrations:
Okendo, on the other hand, integrates with Shopify Flow, Smile, Zendesk, Gorgias, LoyaltyLion, Klaviyo, and Postscript. These integrations support the automation of review collection and enable businesses to reward customers, promoting engagement and satiation. Still Searching for the Right Fit?
If you haven't settled on a review app after our comparison, you might want to explore the Shopify Product Reviews & Ratings App by HulkApps. With a 4.7-star rating from over 300 users, this app is more than just a tool—it's a solution. Here's a snapshot of its standout features:
Smart AI Approval:
This tool auto-publishes positive reviews. It means your store always shows the best feedback, helping build trust with shoppers.
Social Sharing:
Share customer reviews easily on social media platforms. It's a great way to let more people know about the good things customers are saying.
Photo Reviews:
Customers can add photos to their reviews. It gives others a real look at what they can expect.
Custom Fields:
Add up to 5 extra fields in your review form. It helps you get more specific feedback about things like product size, color, or delivery.
Structured Data:
Improve your store's online visibility. Show customer review counts in search results, making your products stand out more.
HulkApps offers different plans to fit your needs, including a free option. Check out the HulkApps Product Reviews for a full review solution.
