Table of Contents
- Introduction
- How Does Ryviu: Product Reviews & QA Work?
- How Does Okendo: Product Reviews & UGC Work?
- How Much Does Ryviu: Product Reviews & QA Cost?
- How much does Okendo: Product Reviews & UGC cost?
- Cost Analysis: Ryviu: Product Reviews & QA vs. Okendo: Product Reviews & UGC
- User Reviews & Customer Support Insights
- Integration and Compatibility Comparison
- Conclusion
Introduction
Did you know that 93% of customers read online reviews before purchasing a product? Customer reviews have become an integral part of ecommerce, shaping trust, improving product visibility, and influencing purchasing decisions. Among the plethora of Shopify apps that help manage product reviews, two stand out— Ryviu: Product Reviews & QA and Okendo: Product Reviews & UGC. Both aim to optimize customer feedback and enhance trust building and sales strategies for your Shopify stores. But, how do they differentiate? Let’s dive deeper.
How Does Ryviu: Product Reviews & QA Work?
Developed by Ryviu, this Shopify app focuses on generating ecommerce social proof, primarily through product reviews and Q&A. The app aids in importing reviews from multiple sources like AliExpress, Amazon, and Etsy, while its widget showcases customer reviews efficiently. This variety of import sources offers flexibility for businesses of all sizes, from startups to large enterprises. For instance, a startup could start with the free plan, which allows importing from AliExpress. As they grow and start listing products on Amazon, they may choose to upgrade to Basic or Advance plans. The Unlimited plan is perfect for businesses with a robust product range and vast customer base. One unique feature Ryviu offers is the capability to import reviews from multiple sources into one product, which can enhance the review pool size, thereby elevating credibility.
How Does Okendo: Product Reviews & UGC Work?
On the other hand, Okendo leverages the power of customer marketing to build stronger customer relationships. It offers blazing-fast onsite review & UGC display widgets and integrates with a host of marketing platforms like Klaviyo, Gorgias, and Attentive. These features make Okendo a powerful tool for managing and optimizing consumer feedback while maintaining brand consistency. Depending on the size of your operations, you may opt for the 'Essential,' 'Growth,' 'Power,' or 'Advanced' plan—each offering a host of features like Automated Review Requests, Photo & Video Reviews, Media Galleries, and more. The Power and Advanced plans also offer Multi-store Syndication, demonstrating its suitability for multi-store brands or franchise businesses.
How Much Does Ryviu: Product Reviews & QA Cost?
When it comes to price sensitivity, Ryviu fares well with its tiered pricing model that caters to different business sizes. Its Free plan suffices for beginners. The Basic plan costs $6.99/month and adds features like request review emails and Questions & Answers widget, ideal for small businesses. The Advance plan costs $9.99/month, suitable for medium-scale businesses with up to 1000 products and adds Unlimited review request emails. Large businesses and enterprises can opt for the Unlimited plan at $19.99/month, which allows unlimited review imports and a host of other features including bulk review imports.
How much does Okendo: Product Reviews & UGC cost?
Okendo's four-tier pricing starts at $19/month for the Essential Plan, catering to businesses with up to 200 orders per month. The Growth plan costs $119/month and is ideal for businesses with up to 1,500 orders/month, offering features like automated review requests, photo & video reviews and onsite review displays. For more extensive operations, the Power Plan costs $299/month and includes a host of advanced features like the multi-store syndication and email & SMS integrations. Okendo also offers an Advanced Plan at $499/month, designed for behemoths in ecommerce with up to 10,000 orders/month, offering a full suite of advanced features including API access and a dedicated customer success manager.
Cost Analysis: Ryviu: Product Reviews & QA vs. Okendo: Product Reviews & UGC
On the surface, Ryviu offers lower pricing tiers than Okendo. However, the value derived varies significantly. Ryviu’s focus lies on importing and showcasing reviews from multiple platforms, a feature scaling proportionally with its pricing tiers, making it cost-effective for businesses prioritizing review- showcasing. On the other hand, Okendo’s value shines through its focus on customer marketing and relationship building, offering tools like media galleries, SMS integrations, and advanced reports. Though pricier, it's tools add value across various customer touchpoints, making it a great option for businesses focusing on brand growth and customer relationships.
User Reviews & Customer Support Insights
Is Ryviu: Product Reviews & QA good?
With an average rating of 4.8 stars from 1292 reviews, Ryviu holds a strong reputation among users. The app is lauded for its robust review import and display capabilities. The customer support's efficiency has been highlighted frequently while the unique import feature from multiple sources is a well-appreciated benefit.Is Okendo: Product Reviews & UGC good?
Likewise, Okendo also enjoys a strong reputation, averaging 4.9 stars from 791 reviews. Users frequently praise its effective onsite review and UGC display widgets. Interestingly, featuring among the top reasons for its glowing ratings is its seamless integrations with marketing platforms and excellent 24/7 customer support.User Preference: Ryviu: Product Reviews & QA or Okendo: Product Reviews & UGC?
While both Ryviu and Okendo have similar high ratings, Ryviu holds a higher number of reviews. This suggests a broader user base or more actively reviewing users— both flaunting positive user engagement. Potential reasons for the slight edge in Okendo's ratings could be due to its versatility in managing customer marketing besides the product reviews.Integration and Compatibility Comparison
Ryviu: Product Reviews & QA Integrations:
Ryviu offers integration with popular Shopify web design tools like Pagefly, EComposer, and Beae, ideal for users who prioritize web design integrations that compliment review displays. Of course, their strength lies in the capacity to import reviews from major ecommerce platforms like AliExpress, Etsy, and Amazon. These integrations serve to broaden the source of reviews, resulting in a well-rounded social proof for your brand.Okendo: Product Reviews & UGC Integrations:
Okendo aims at a whole different suite of integrations— marketing, and customer service platforms like Klaviyo, Postscript and Gorgias, indicating its focus on broader customer relationship management. These integrations can enable powerful automated marketing workflows leveraging user-generated content. Still Searching for the Right Fit?
If you haven't settled on a review app after our comparison, you might want to explore the Shopify Product Reviews & Ratings App by HulkApps. With a 4.7-star rating from over 300 users, this app is more than just a tool—it's a solution. Here's a snapshot of its standout features:
Smart AI Approval:
This tool auto-publishes positive reviews. It means your store always shows the best feedback, helping build trust with shoppers.
Social Sharing:
Share customer reviews easily on social media platforms. It's a great way to let more people know about the good things customers are saying.
Photo Reviews:
Customers can add photos to their reviews. It gives others a real look at what they can expect.
Custom Fields:
Add up to 5 extra fields in your review form. It helps you get more specific feedback about things like product size, color, or delivery.
Structured Data:
Improve your store's online visibility. Show customer review counts in search results, making your products stand out more.
HulkApps offers different plans to fit your needs, including a free option. Check out the HulkApps Product Reviews for a full review solution.
