Table of Contents
- Introduction
- How Does Loyalty, Rewards & Referrals Work?
- How Does Flits: Customer Account Page Work?
- How Much Does Loyalty, Rewards & Referrals Cost?
- How Much Does Flits: Customer Account Page Cost?
- Cost Analysis: Loyalty, Rewards & Referrals vs. Flits: Customer Account Page
- User Reviews & Customer Support Insights
- Conclusion
Introduction
If you're in the e-commerce space, you're likely aware that customer retention is just as crucial, if not more so, than customer acquisition. In fact, research demonstrates that it can be five times more expensive to acquire a new customer than to retain an existing one. Against this backdrop, a loyalty or rewards program can be a game-changing approach for boosting customer retention. By offering incentives, businesses can encourage customers to return to their store and make repeat purchases. In this blog, we'll be dissecting two Shopify apps that promise to augment customer loyalty: Loyalty, Rewards & Referrals developed by S Loyalty, and Flits: Customer Account Page by Flits.
How Does Loyalty, Rewards & Referrals Work?
Loyalty, Rewards & Referrals, as the name suggests, is a Shopify app that pegs its mission to enhance customer loyalty and increase repeat business. It offers a multitude of features conducive to boosting customer engagement and fostering a recurring customer base. Let's delve into these features and their implications for business of all sizes. The app provides three rewards of a fixed amount for up to 100 monthly orders free of charge. This can be particularly beneficial for budding entrepreneurs looking to trigger repeat purchases without breaking the bank. For more mature businesses, offering multiple rewards can become a strategic differentiation point. This feature becomes more comprehensive in the app’s premium packages as businesses can offer 5-20 rewards depending on the chosen package. The app also supports multi-language, making it an apt choice for businesses catering to diverse clientele. The birthday bonus and personalized thank-you messages are also laudable features for growing businesses keen on making their customers feel acknowledged and valued.
How Does Flits: Customer Account Page Work?
Flits: Customer Account Page, on the other hand, takes a slightly different approach to customer loyalty. Instead of focusing primarily on rewards, it seeks to enhance the customer experience by making their account pages more functional and visually appealing. One of the most basic yet essential features of the app is the provision of a detailed order history. This is an effective tool for startups as it saves customers’ time and empowers them to quickly reorder their favorite items. For larger enterprises, the custom API and additional pages and tabs can help in offering a more personalized shopping experience. The Enterprise plan of the app also allows businesses to add custom fields, allowing them to tailor the customer page to their specific needs. The app also offers a range of add-ons to enhance the customer journey, including social login for one-click sign in and a wishlist to save products for later.
How Much Does Loyalty, Rewards & Referrals Cost?
Price valuation can often be a decisive factor in the selection of a loyalty and rewards app. It's vital that the value and features offered justify its cost. The Loyalty, Rewards & Referrals app offers an attractive freemium model to cater to a wide range of businesses. Their Free Plan is particularly suited for early-stage startups as it doesn't carry any price tag and allows them to get a taste of the app's capabilities. It supports businesses making up to 100 monthly orders and offers three fixed rewards amongst other features. For growing businesses making 50-1000 monthly orders, the Basic-Premium plan priced at $19.99/month may be a satisfactory investment. Offering more rewards, bonus points campaign, and advanced options, this plan provides a much-needed balance between the offered value and its asking price. The app also offers a Higher Volume plan priced at $199.99/month for enterprises with over 1000 monthly orders. With 20+ rewards, free interfaces design, and priority support, it assures value for its higher price.
How Much Does Flits: Customer Account Page Cost?
Flits' pricing tiers are designed to meet different customer needs, and it also offers add-ons that can be availed based on the specific requirements of businesses at an extra cost. Its Basic plan, priced at $4.99/month, covers 1000 customers and offers a functional customer account page with profile access, order history, and more. This is ideal for small businesses looking to enhance their online storefront's customer experience. The Business plan at $19.99/month expands the customer limit to 25,000 and offers additional features such as reorder and multilingual support. These features are well-suited for a growing business aiming to cement its ground in an increasingly international market. Enterprises with a larger customer base can opt for the Enterprise plan at $29.99/month with a customer limit of 100,000 and extra features and customization options.
Cost Analysis: Loyalty, Rewards & Referrals vs. Flits: Customer Account Page
Both apps offer a range of plans that cater to businesses at different stages of their growth journey. However, Loyalty, Rewards & Referrals offers a structural advantage with the provision of a freemium model, which is absent in Flits' pricing structure. When we move from the free tier to higher business levels, the differential in pricing between the two apps narrows down. The Basic-Premium plan of Loyalty, Rewards & Referrals is parallel with Flits' Business Plan, both priced at $19.99/month. However, the offerings, integrations, and ideal business size per tier slightly differentiate them.
User Reviews & Customer Support Insights
Is Loyalty, Rewards & Referrals Good?
With an average rating of 4.6 stars out of 768 reviews, it's safe to assume that majority of users find Loyalty, Rewards & Referrals satisfactory or even exceptional. Users might appreciate the app's easy-to-understand operation, its highly customizable reward program, and the option to start with a free plan. On the flip side, potential criticisms might revolve around limitations in the free version or potential hiccups in the reward customization process.Is Flits: Customer Account Page Good?
Flits: Customer Account Page has garnered a slightly higher average rating of 4.8 stars from 597 reviews, indicating a high level of user satisfaction. The app's simplicity, coupled with its enhancement of the customer account page, might be key drivers behind the positive reviews. That being said, cost concerns related to its paid plans may be a minor area of dissatisfaction amongst some users.Which App is Better, according to users?
While both apps have been well-received by users, Flits: Customer Account Page edges out Loyalty, Rewards & Referrals by a small margin in terms of average rating. Yet, Loyalty, Rewards & Referrals has more reviews, implying a larger user base and potentially attesting to its reliability.Integrations and Compatibility
Loyalty, Rewards & Referrals Integrations:
Loyalty, Rewards & Referrals integrates with ReferralCandy, Weglot, and Langify amongst others. ReferralCandy allows businesses to set up and run customer referral programs, while Weglot and Langify assist in translating the store in different languages, enhancing the app's suitability for international clientele.Flits: Customer Account Page Integrations:
Flits: Customer Account Page offers a broader range of integrations compared to Loyalty: Rewards & Referrals. Essentials like Shopify POS, Checkout, Shopify Flow are well-integrated, enhancing the app's default functionalities. Depending on the app’s tier, businesses can also leverage integrations with Klaviyo, Loox, Judge.me, and Simply Shipping Protection to supercharge Flits' native capabilities.Our Top Recommendations For Your Store
While loyalty and rewards programs are key to retaining customers, other tools can also play a significant role in enhancing customer engagement and trust. Here are three apps that can help you build a stronger connection with your customers:
SC Conjured Referrals
Encourage your customers to become brand advocates with SC Conjured Referrals. This app helps you create a referral program that rewards your customers for sharing your products. It’s user-friendly and integrates directly with your Shopify admin, offering a free plan with more robust options starting at $19/month. Merchants appreciate its straightforward setup and the positive impact on sales.
Want to harness the power of word-of-mouth? Try out SC Conjured Referrals today.
Hulk Mobile App Builder
Beyond loyalty programs, providing a seamless mobile shopping experience can significantly increase customer retention. The Hulk Mobile App Builder allows you to create a native mobile app for your Shopify store without any coding. With features like real-time push notifications and a comprehensive dashboard, starting at $79/month, it's a valuable asset for any merchant looking to boost mobile engagement.
Ready to go mobile? Build your app with Hulk Mobile App Builder.
Opinew Product Reviews App UGC
Trust is essential in ecommerce, and displaying authentic customer reviews can help establish that trust. Opinew Product Reviews App UGC enables you to collect and showcase customer reviews, including photo and video reviews. This app offers a free plan and advanced features from $19/month, making it a favorite for its user-friendly interface and excellent customer support.
Looking to build trust with reviews? Start with Opinew today.
Each of these apps offers unique features that can help you improve customer engagement and trust, which are crucial for building loyalty. Which one will you integrate into your Shopify store first?
