Table of Contents
- Introduction
- How Does Rivo Product Reviews App & UGC Work?
- How Does Reputon Customer Reviews App Work?
- How Much Does Rivo Product Reviews App & UGC Cost
- How much does Reputon Customer Reviews App cost?
- Cost Analysis: Rivo Product Reviews App & UGC vs. Reputon Customer Reviews App
- User Reviews & Customer Support Insights
- Integration and Compatibility Comparison
- Conclusion
Introduction
Online customers depend heavily on product reviews before making any purchase decision. As per a study, 93% of customers consider user-generated content such as reviews before buying a product. In such a scenario, successful e-commerce stores are leveraging the power of product review apps to enhance customer trust, improve product visibility, and influence purchasing decisions. In this blog, we will take a closer look at two such Shopify apps - Rivo Product Reviews App & UGC and Reputon Customer Reviews App, and how they contribute to building a lucrative review strategy for your online business.
How Does Rivo Product Reviews App & UGC Work?
Valued for its capabilities in managing product reviews, the Rivo Product Reviews App & UGC allows users to showcase product reviews using customizable page widgets. The tool is optimized to gain customer reviews by offering them customizable discounts in exchange for their feedback. Moreover, it can proactively collect product reviews by sending post-purchase emails. All these features contribute hugely to a user-friendly review management process for different business scales, from start-ups to large enterprises. Additionally, the app's unique ability to add social proof on product pages can significantly enhance your conversion rates.
How Does Reputon Customer Reviews App Work?
Reputon, on the other hand, focuses on gathering reviews on various 3rd party review platforms such as Google reviews, Facebook reviews, Trustpilot reviews, and many more. It collects these reviews by sending follow-up emails whenever customers finish their orders. The distinguishing feature of Reputon is its ability to redirect angry users to a private feedback form, thanks to its bad reviews filter. This approach can decrease public negative feedback, which can harm your brand's reputation.
How Much Does Rivo Product Reviews App & UGC Cost
Rivo offers its users four different pricing plans, starting from a generous free tier to a broad and capable “Plus” plan priced at $199/month. The free plan is perfect for new online ventures; however, a growing business may require the essentials plan ($14/month), including review incentives and 24/7 live chat support. The standard plan ($49/month), with features such as voting & recommendations and white-label branding, is suitable for well-established enterprises, while the Plus plan, offering exclusive features like dedicated account manager and custom CSS & fonts, is designed for larger firms demanding bespoke services.
How much does Reputon Customer Reviews App cost?
Reputon offers a beginner plan that is free and is perfect for small enterprises, allowing users to send up to 30 emails per month. Features available in the free plan include customizable email templates, multiple review links, and a bad reviews filter, among others. However, growing businesses might require the $9.99/month 'Lite,' $24.99/month 'Standard,' or the $49.99/month 'Advanced' subscription to gather more reviews as well as access VIP customer support.
Cost Analysis: Rivo Product Reviews App & UGC vs. Reputon Customer Reviews App
While both apps offer a free tier for their users, it seems that Rivo provides a wider feature set and is more extensive in its offerings. Hence, Rivo may offer better cost efficiency for businesses seeking an all-encompassing review management system. Reputon's plans, however, are slightly more inexpensive, making it a practical option for budget-conscious businesses that prioritize third-party platform reviews.
User Reviews & Customer Support Insights
Is Rivo Product Reviews App & UGC good?
With an average star rating of 5 from 1756 reviews, Rivo has a strong user approval. The app's praised feature sets, ease of use, and superior review collection efficiency might be contributing factors to its high scores. The presence of 24/7 live chat support in advanced plans also hints at a strong customer support mechanism, which is imperative in a good rating.Is Reputon Customer Reviews App good?
Reputon also boasts a high average rating of 4.8 stars from its 940 reviews. Its impressive features, relatively humble pricing, and the ability to redirect negative criticism can attribute to its high approval. While Reputon does not advertise any robust customer support, the high user rating implies a satisfactory user experience.User Preference: Rivo Product Reviews App & UGC or Reputon Customer Reviews App?
In terms of ratings, both apps are almost equivalent. However, Rivo holds the edge with a higher number of reviews signaling broader adoption and user preference. Accordingly, we can infer that users might be finding more value from Rivo’s extensive feature sets. Nevertheless, users must deep dive into detailed reviews for comprehensive understanding.Integration and Compatibility Comparison
Rivo Product Reviews App & UGC Integrations:
Rivo’s simple yet adequate integration with Rivo Loyalty can provide additional benefits, including loyalty points for reviews, enhancing customer engagement.Reputon Customer Reviews App Integrations:
Reputon offers a more extensive list of integrations, enhancing its value. For instance, it integrates with Google reviews, Facebook reviews, AfterShip, and more, providing wide-ranging and comprehensive review capabilities. Still Searching for the Right Fit?
If you haven't settled on a review app after our comparison, you might want to explore the Shopify Product Reviews & Ratings App by HulkApps. With a 4.7-star rating from over 300 users, this app is more than just a tool—it's a solution. Here's a snapshot of its standout features:
Smart AI Approval:
This tool auto-publishes positive reviews. It means your store always shows the best feedback, helping build trust with shoppers.
Social Sharing:
Share customer reviews easily on social media platforms. It's a great way to let more people know about the good things customers are saying.
Photo Reviews:
Customers can add photos to their reviews. It gives others a real look at what they can expect.
Custom Fields:
Add up to 5 extra fields in your review form. It helps you get more specific feedback about things like product size, color, or delivery.
Structured Data:
Improve your store's online visibility. Show customer review counts in search results, making your products stand out more.
HulkApps offers different plans to fit your needs, including a free option. Check out the HulkApps Product Reviews for a full review solution.
