Unlocking the Potential of Shopify Product Reviews for Your E-Commerce Success

Table of Contents

  1. Introduction
  2. The Significance of Product Reviews in E-Commerce
  3. Navigating the Sunset of Shopify Product Review App
  4. Top Third-Party Shopify Review Apps
  5. Maximizing the Impact of Your New Review System
  6. Conclusion
  7. FAQ

In the ever-evolving landscape of e-commerce, Shopify stands out as a powerhouse for online merchants, providing a platform that is both user-friendly and robust in its capabilities. One particular feature that has proven quintessential in the art of online sales is the product review mechanism. Within this detailed exploration, we'll dive deep into the pivotal role that Shopify product reviews play, the forthcoming changes to the Shopify Product Review app, and how businesses can adapt to continue leveraging the immense benefits of product reviews post-May 2024.


Imagine, for a moment, the power of word-of-mouth in the digital realm. Picture a prospective buyer, on the fence about making a purchase, being tipped over to the side of action by a string of glowing reviews from satisfied customers. This scenario underscores the massive influence that product reviews have on e-commerce sites. As Shopify gears up for significant changes to its Product Review app, with plans to remove it from the platform by May 2024, it's crucial for merchants to understand the implications and explore alternative solutions to harness the formidable power of customer testimonials.

This blog post aims to dissect the nuts and bolts of the Shopify Product Review feature, examining the upcoming transition, the reasons behind it, and how you can seamlessly migrate to a new review system. We'll also highlight third-party apps that promise to fill the void left by the Shopify Product Review app's sunset, ensuring your store continues to thrive on customer feedback. For any Shopify merchant, understanding this transition and preparing for it is not just beneficial—it's essential for sustaining and growing your business in an environment where customer feedback holds paramount importance.

The Significance of Product Reviews in E-Commerce

In a digital marketplace where trust is golden, product reviews serve as the currency. They not only provide social proof, reassuring potential buyers about the quality and efficacy of your offerings, but they also offer invaluable insights into the user experience, helping you refine your products and services. Let's explore the multifaceted benefits of product reviews:

Building Trust

A compelling collection of positive reviews acts as a testament to the quality of your offerings, significantly boosting consumer confidence.

SEO Optimization

Rich, authentic reviews can improve your store's search engine visibility, driving organic traffic and increasing the likelihood of conversions.

Feedback Loop

Reviews offer direct insights from users, enabling businesses to address concerns, improve product quality, and enhance the overall customer experience.

Encouraging Purchases

The presence of reviews can decisively influence buying decisions, effectively reducing cart abandonment rates and fostering a more persuasive shopping environment.

Navigating the Sunset of Shopify Product Review App

With the announcement that Shopify's native Product Reviews app will be discontinued by May 2024, merchants are faced with the need to transition to alternative solutions. Here are actionable steps to ensure a smooth migration:

Exporting Existing Reviews

Before the sunset date, ensure to export all existing reviews from the Shopify Product Review app. This data will be pivotal in maintaining continuity of social proof on your site.

Selecting a Third-Party Review App

Investigate and select a third-party review app that meets your business needs. Consider factors such as ease of use, customizability, and the ability to import existing reviews seamlessly.

Customizing Your New Review System

Upon choosing a third-party review app, dedicate time to customizing its appearance and functionality to match your store's design and user experience expectations.

Educating Your Customers

Communicate with your customer base about the transition, ensuring they’re aware that their valued feedback is still welcome and easily contributed via the new system.

Top Third-Party Shopify Review Apps

As you look for a new home for your product reviews, here are some reputable third-party applications renowned for their robust functionalities:

Judge.me Product Reviews

With a user-friendly interface and a plethora of features including product reviews with star ratings, customizable widgets, and automatic review request emails, Judge.me stands out as a comprehensive review management solution.


Offering a suite of advanced features for review collection and management, Yotpo helps brands leverage user-generated content to improve SEO and conversion rates.

Loox - Photo Reviews

Loox enables Shopify merchants to collect and showcase photo reviews, adding a visual dimension to testimonials that greatly enhances credibility and engagement.

Kooee Reviews

Highlighted for its seamless import functionality from Shopify Product Reviews, Kooee offers compatibility with Shopify 2.0 themes and a simplified review management process.

Maximizing the Impact of Your New Review System

Transitioning to a new review system offers the opportunity to reassess and optimize your review management strategy. Here are a few tips to maximize the impact of your new setup:

  • Automate Review Requests: Employ automated emails to request reviews post-purchase, ensuring a steady flow of fresh testimonials.
  • Showcase Reviews Strategically: Highlight positive reviews prominently on product pages, and consider showcasing testimonials in marketing materials.
  • Respond to Reviews: Engage with both positive and negative reviews to demonstrate your business’s commitment to customer satisfaction.
  • Leverage Analytics: Use your review app’s analytics tools to glean insights into customer sentiment and product performance.


The upcoming transition from Shopify’s native Product Reviews app to third-party solutions represents a pivotal moment for Shopify merchants focused on harnessing the power of customer feedback. By understanding the transition process, exploring alternative review management systems, and implementing best practices for showcasing and leveraging reviews, merchants can continue to build trust, improve SEO, and drive sales in their Shopify storefronts. Embrace this change as an opportunity to upgrade your review management practices and reinforce your store's reputation for excellence and customer satisfaction.


1. Why is Shopify discontinuing its Product Review app?

Shopify is sunsetting its native Product Reviews app in favor of more robust third-party solutions that offer advanced features such as review verification.

2. Can I migrate my existing Shopify Product Reviews to a third-party app?

Yes, most third-party review apps support the import of existing reviews via CSV files. Specific instructions vary by app, ensuring a smooth transition for merchants.

3. Will the discontinuation of the Shopify Product Review app affect my store's SEO?

While the app itself is being discontinued, migrating your reviews to a third-party app and continuing to collect and display reviews should maintain, if not enhance, your store's SEO performance.

4. How do I choose the best third-party review app for my Shopify store?

Consider factors such as ease of use, customization options, compatibility with your store theme, and the ability to import existing reviews seamlessly.

5. Is there a cost associated with third-party review apps?

Many third-party review apps offer free plans with basic functionalities, with premium features available at various price points to suit different business needs.