Ultimate Guide to Finding the Perfect Shopify Reviews App in 2024

Table of Contents

  1. Introduction
  2. Evaluating Your Needs
  3. Key Features to Look For
  4. Top Contenders
  5. Navigating the Migration
  6. Conclusion

In the dynamic world of eCommerce, trust and credibility are currencies as valuable as the products you're selling. With Shopify planning to sunset its native Product Reviews app in May 2024, merchants are at a critical juncture. This pivotal change demands an exploration into alternatives that not only fill the gap left behind but potentially offer even more robust features to enhance customer trust and drive sales. This comprehensive guide will dive deep into the world of Shopify review apps, offering clarity and direction for merchants navigating this significant transition.


Did you know that 93% of customers read online reviews before making a purchase decision? In the ever-competitive Shopify ecosystem, reviews are not just feedback; they're a powerful sales engine. However, with the upcoming changes to Shopify's native Product Reviews app, merchants are finding themselves in a quandary. The necessity to migrate to another solution is not just a task; it's an opportunity to upgrade and refine how customer feedback impacts your store. This blog post will not only guide you through navigating this shift but also help you unlock new potentials in customer engagement and sales conversion.

The Purpose of This Post

By the end of this article, you'll not only understand the impact of Shopify's decision but also be equipped with the knowledge to select a reviews app that aligns with your business needs. We'll dissect the features that make a reviews app invaluable, delve into the top contenders that are worth considering, and provide actionable insights on migrating seamlessly without losing your valuable data.

Why This Matters Now

The planned discontinuation of Shopify's Product Reviews app isn't just a minor blip; it represents a pivotal moment for merchants to reassess how they collect and display customer reviews. In a world where social proof is king, the right app can supercharge your credibility and drive conversions.

Setting Sail on the Sea of Alternatives

Navigating the vast options for Shopify reviews apps can feel overwhelming. Yet, with the right map, the journey can lead to discovering treasures in the form of increased sales, customer trust, and brand loyalty. Let's dive into what makes a reviews app not just good, but great.

Evaluating Your Needs

Before embarking on the quest for the best Shopify reviews app, it's vital to understand your unique needs. Are you looking for simplicity and ease of use, or do you need advanced features like photo reviews and custom questionnaires? Additionally, consider your technical proficiency and the level of support you might need.

Key Features to Look For

  • Review Display Customization: The ability to customize how reviews are displayed on your site is crucial. Look for apps that offer a range of layouts, can match your brand's style, and provide responsive design for mobile users.

  • Automated Review Requests: An app that can automatically send emails requesting reviews post-purchase saves time and increases the number of reviews collected.

  • Photo and Video Reviews: Reviews with visuals are more engaging and trustworthy. Opt for apps that support these formats.

  • Importing and Exporting Reviews: Seamless migration of existing reviews and the ability to bulk import/export reviews are essential for a smooth transition.

  • SEO Benefits: Enhanced visibility on search engines can be a game-changer. Some apps offer structured data markup to help your products stand out in search results.

  • Moderation and Fraud Detection: The ability to moderate reviews and detect fraudulent submissions helps maintain the integrity of your testimonials.

Top Contenders

Exploring the landscape of available apps, several names stand out for their features, user satisfaction, and overall value.

  • Judge.me: Known for its speed and comprehensive feature set, Judge.me offers unlimited review requests, photo and video reviews, and excellent SEO capabilities. Its ‘Forever Free’ plan is a strong start, with a reasonable upgrade path for more advanced features.

  • Yotpo: A powerhouse in the realm of customer content, Yotpo excels with a wide array of features including Q&A, social integration, and powerful analytics. Best suited for stores with a substantial volume of reviews and customer interactions.

  • Loox: If visual reviews are your focus, Loox might be your match. Specializing in photo reviews, Loox also supports review automation and has a strong emphasis on leveraging reviews for social proof and ads.

Each of these options brings its strengths to the table; your choice will hinge on which features align most closely with your business goals and customer engagement strategy.

Navigating the Migration

Transitioning to a new app can seem daunting, but many top-rated review apps have made the process straightforward. Here are some steps to ensure a smooth migration:

  1. Export Your Current Reviews: Before May 2024, ensure you've exported all existing reviews from Shopify's Product Reviews app.

  2. Select Your New App Wisely: Evaluate based on your specific needs and the insights provided in this guide.

  3. Utilize Import Features: Most review apps offer easy import options for your existing reviews, often with step-by-step guides.

  4. Optimize and Customize: Once your reviews are imported, take the time to customize the display and settings to fit your store’s design and workflow.

  5. Monitor and Adjust: After the transition, keep an eye on how your new system is working. Look for changes in customer engagement and be open to tweaking settings for optimal results.


The sunsetting of Shopify's native reviews app symbolizes not just the end of an era but the beginning of a new chapter in how Shopify merchants leverage customer feedback. By embracing this change as an opportunity for growth and improvement, you can significantly enhance your store's appeal, boost SEO, and foster a stronger connection with your customers.


Q: Will I lose my existing reviews when Shopify discontinues its Product Reviews app?

A: Not if you act timely. Export your existing reviews before May 2024 and import them into your chosen new reviews app.

Q: Can I customize the look of reviews to match my store’s theme?

A: Yes, most reputable review apps offer extensive customization options to align with your store’s branding.

Q: Are there free alternatives that offer robust features similar to Shopify's native app?

A: Yes, apps like Judge.me provide a substantial feature set even on their free plans, with affordable options for upgrading as your needs grow.

Q: How do reviews impact my store's SEO?

A: Reviews can significantly impact your SEO by providing fresh, relevant content and contributing to rich snippets in search results, potentially increasing click-through rates.

Q: Is it possible to automate the review request process?

A: Absolutely. Automated email requests for reviews are a standard feature among the leading Shopify reviews apps, saving time and increasing the quantity of reviews collected.