The Ultimate Guide to Shopify Import Review: Maximizing Credibility and Sales

Table of Contents

  1. Introduction
  2. Navigating the Transition: Understanding the Discontinuation of Shopify’s Product Reviews App
  3. The Search for Alternatives: Migrating to a New Reviews Management System
  4. Implementing the New System: Tips and Best Practices
  5. Conclusion


Imagine a scenario where you discover that the app you've been relying on for collecting customer feedback is set to be decommissioned. This is the reality many Shopify store owners are facing with the impending removal of the Product Reviews app. In the digital age, customer reviews are the lifeblood of e-commerce, serving as a trust signal for potential buyers. The need for an efficient transition to a new platform for importing reviews is more critical than ever. This blog post aims to guide Shopify store owners through the process of exporting reviews from the soon-to-be-removed Product Reviews app and effectively importing them to a new solution, ensuring a seamless transition that maintains store credibility and customer trust. We will explore various aspects of this process, including the implications of the discontinuation, data migration strategies, and choosing a new review management app.

Navigating the Transition: Understanding the Discontinuation of Shopify’s Product Reviews App

On the digital storefront, reviews act as a beacon guiding customers towards making a purchase. The announcement that Shopify's Product Reviews app will be discontinued as of May 6, 2024, has stirred concern among many store owners. Without a direct heir to its functions within the Shopify ecosystem, merchants are tasked with finding an alternative that continues to build and display customer trust through reviews.

Exporting Reviews: Shopify has made provisions for store owners to export their existing reviews before the cutoff date. However, the process varies based on the volume of reviews. Smaller collections of 100 reviews or less can be directly downloaded, while larger collections will be emailed as a ZIP file containing a CSV spreadsheet. It’s crucial to export this data timely to avoid loss of invaluable customer feedback.

The Search for Alternatives: Migrating to a New Reviews Management System

With the export in hand, the next step is finding a suitable platform to continue gathering and showcasing reviews. A plethora of third-party solutions exist, offering varied features beyond the capabilities of Shopify's native app., featured by Shopify, offers unlimited review imports from AliExpress along with robust features including photo and video reviews, Google Shopping integration, and multilingual support, while WiseReviews facilitates easy importation from a wide range of e-commerce platforms.

Key Considerations for Choosing a New Platform:

  • Feature Set: Look for platforms that offer verification of reviews, as well as photo and video capability to enrich the trustworthiness and attractiveness of customer feedback.
  • Integration and Customization: The chosen solution should seamlessly integrate with your store’s design, offering customization options to align with your brand aesthetic.
  • Pricing: Evaluate the cost-effectiveness of the platform, considering both its feature set and your store's needs.
  • Support and Community: Reliable customer service and an active user community can be invaluable resources for navigating any challenges that arise during the transition and beyond.

Implementing the New System: Tips and Best Practices

Once you’ve chosen a new review management system, carefully plan the implementation to minimize impact on your store’s operation.

  1. Pre-Implementation Checklist: Prior to importing your reviews to the new system, ensure your site's theme is compatible and you've familiarized yourself with the new platform's dashboard and settings.
  2. Customization and Integration: Adjust the review display settings to match your store’s design. This may involve working with the new platform’s support team or utilizing their documentation to customize widgets.
  3. Data Import: Follow the new platform’s process for importing your CSV file. This may require adjusting the CSV format to match the new system’s requirements.
  4. Testing: Conduct thorough testing across different devices and browsers to ensure the reviews are displayed correctly.


While the discontinuation of Shopify's Product Reviews app presents a challenge, it also offers store owners an opportunity to enhance their review management capabilities. By carefully selecting a new platform and following the steps outlined above, Shopify users can ensure a smooth transition that maintains, or even improves, customer trust and store credibility.

The digital landscape is ever-evolving, and staying ahead of changes is paramount for success. Embrace this transition as a stepping stone towards optimizing your store's potential, ensuring it continues to thrive in an increasingly competitive market.


Q: What happens if I don't export my reviews before May 6, 2024? A: Unfortunately, you will lose access to any reviews collected through Shopify's Product Reviews app. It’s crucial to export your data before this date to prevent loss.

Q: Can I import reviews directly from one app to another? A: In many cases, yes. Several third-party review apps offer direct import capabilities from Shopify's Product Reviews app or universal CSV formats.

Q: Will I need to manually reformat my CSV file for import? A: This depends on the platform you're migrating to. Some apps may require slight adjustments to the CSV format, while others can import directly without modifications.

Q: How can I ensure the new review system matches my store's look and feel? A: Most modern review apps offer extensive customization options. Utilize these features and consult the platform's support resources to closely integrate the reviews with your site’s design.