The Ultimate Guide on How to Cancel and Delete Your Shopify Account

Table of Contents

  1. Introduction
  2. Why Cancel Your Shopify Account?
  3. Navigating the Cancellation Process
  4. Alternatives to Consider
  5. Pausing vs. Deleting: Making the Choice
  6. The Road Ahead
  7. Conclusion: Your Journey Continues
  8. FAQ

In the rapidly shifting world of online commerce, managing an eCommerce store is a dynamic process that often necessitates changes, sometimes even including the closure or pausing of your Shopify account. Whether you're reevaluating your business model, exploring alternative platforms, or simply taking a temporary break, understanding the nuances of how to effectively cancel or delete your Shopify account is crucial. This guide aims to simplify this process, providing a comprehensive breakdown of the steps involved, the considerations you must account for, and alternatives that might better suit your needs.


When considering the closure or pausing of your Shopify store, a multitude of factors come into play. These range from the reasons prompting this decision to the implications it has on your business and customers. Drawing from a wealth of knowledge and analysis, this article is designed not only to guide you through the process of cancelling or deleting your Shopify account but also to offer insights into viable alternatives that might better align with your business objectives.

Were you aware that Shopify, a leading eCommerce platform, hosts over 1.7 million businesses globally? This staggering number underscores the platform's popularity but also indicates the diverse needs and challenges faced by its users. Whether you're grappling with sales declines, considering a platform switch, or contemplating a business model pivot, understanding how to navigate your Shopify account's cancellation or deletion is paramount.

By the end of this article, you'll be well-equipped with the knowledge needed to make informed decisions regarding your Shopify account. You'll learn not only the "how" but also the "why" and the "what next," providing a holistic view that aids in seamless transitions and fosters continued business growth.

Why Cancel Your Shopify Account?

Before diving into the "how-to," it's important to examine the reasons that might lead you to consider cancelling or deleting your Shopify account. Common motivators include:

  1. Performance Plateaus or Declines: If your online store hasn't been hitting its expected marks, or you find the sales plummeting, it might signal the need for change.
  2. Platform Misfit: As businesses grow or change direction, their platform needs can evolve. Shopify, despite its vast offerings, might not fit your evolving business model.
  3. Operational Pauses: Sometimes, the best course of action is to take a step back. Whether it's for a well-needed rest or strategic repositioning, pausing your operation can be a prudent decision.
  4. Business Sale: Maybe your online venture has been a success, and you're looking to sell. In such cases, knowing how to prepare your account for transfer is crucial.

Navigating the Cancellation Process

The process of cancelling or deleting your Shopify account involves several critical steps:

1. Settle All Outstanding Charges

Before proceeding with account closure, ensure that all outstanding fees are settled. This step is crucial to avoid any post-cancellation billing surprises.

2. Backup Your Store Data

Export important store data (product details, customer information, etc.) as a safety measure. This data might prove invaluable for future endeavors or platform migration.

3. Cancel Any Third-Party Applications

Remember, uninstalling an application doesn't cancel its subscription. You must manually cancel each to prevent ongoing charges.

4. Domain Considerations

If you've purchased a custom domain through Shopify, you might want to transfer it elsewhere. However, this requires action before account closure to retain control over your domain.

5. Finalize Your Cancellation

Access your Shopify admin to initiate the cancellation. Follow the prompts and provide necessary feedback. Confirm your decision and complete the process. You'll receive an email confirming the closure of your account.

Alternatives to Consider

Rather than outright cancellation, Shopify offers alternatives like pausing your store or switching to a different plan:

  • Pause and Build: A temporary hiatus that reduces your subscription cost while allowing backend access.
  • Store Sale: If viable, selling your store on platforms like Shopify's Exchange Marketplace could turn your endeavor into a profitable exit.

Pausing vs. Deleting: Making the Choice

Deciding whether to pause or delete your store hinges on future intentions and current commitments:

  • Pausing: Ideal for temporary breaks, retaining store data, and minimizing costs without fully exiting.
  • Deleting: A final decision that entails a complete exit. Suitable if you're switching platforms or ceasing operations.

The Road Ahead

Should you choose to migrate to a new platform or restart your eCommerce journey, research and planning are paramount. Tools like Cart2Cart facilitate data migrations, ensuring a smooth transition.

Conclusion: Your Journey Continues

Closing your Shopify store is a significant decision, fraught with many considerations and potential paths forward. By understanding the processing, weighing your options, and carefully planning your next steps, you can ensure that this transition marks not the end, but a pivot to new opportunities in your eCommerce journey.


  • Can I cancel my Shopify subscription anytime? Yes, Shopify allows for account cancellation at any time through the admin panel.

  • What happens to my domain if I cancel Shopify? If purchased through Shopify, you'll need to transfer it before cancelling. If from a third-party, ensure it's disconnected to retain control.

  • Will I still have access to my data after cancellation? Post-cancellation, access is lost, making it essential to export your data prior.

  • Can I re-open my store after cancellation? Yes, but if you've deleted your account, you'll need to start anew. Paused accounts can resume more seamlessly.

Choosing whether to pause or delete your Shopify account is significant. Consider your business needs, future plans, and the guidelines outlined here to make an informed decision that best serves your journey onward.