The Essential Guide to Shopify Review Imports: Maximizing Customer Trust and Sales

Table of Contents

  1. Introduction
  2. The Transition: Shopify’s Product Reviews App Sunset
  3. Exploring Alternatives: Third-party Review Apps
  4. Maximizing the Potential of Imported Reviews
  5. Conclusion


Did you know that incorporating customer reviews on your e-commerce site can skyrocket your conversion rate? In the realm of online shopping, customer testimonials act as the digital age's word-of-mouth, providing the social proof that potential buyers need before making a purchase decision. As we navigate the ins and outs of e-commerce platforms, Shopify stands out for its user-friendly interface and diverse app ecosystem. However, with the phase-out of Shopify's own Product Reviews app, merchants are at a pivotal junction. This blog post aims to guide you through the transition, focusing on the importance of Shopify review imports and how to leverage this functionality to enhance customer trust and consequently, your sales.

By the end of this guide, you will have a comprehensive understanding of the landscape of review imports within Shopify, the alternatives available, and actionable strategies to optimize your use of customer reviews. Whether you are seeking to migrate your existing reviews from Shopify's native app or looking to import from external sources, this post provides a thorough analysis, ensuring you make an informed decision that aligns with your store's goals.

The Transition: Shopify’s Product Reviews App Sunset

On an important note, Shopify announced the sunsetting of its Product Reviews app scheduled for May 6, 2024. This development necessitates merchants to seek alternative solutions for collecting and displaying product reviews. However, this seeming challenge presents an unmatched opportunity for business owners to re-evaluate their review management strategy. Migrating to a new app not only allows for the preservation of existing reviews but also opens the door to enhanced features that could better serve both the merchants and their customers.

Why Migrate Reviews?

Migrating reviews is crucial for maintaining the social proof and trust you’ve built with your customers. Reviews significantly influence buying decisions, with a high volume of positive feedback directly correlating with increased sales. Additionally, the seamless transfer of reviews ensures that the SEO value accrued over time is preserved.

How to Migrate?

The process of migrating reviews usually involves exporting your existing comments and ratings from the current system and importing them into the chosen new application. Most third-party review apps support CSV file imports, making the transition smoother. Shopify offers a guide to export your reviews in a CSV format, regardless of the number of reviews you have.

Exploring Alternatives: Third-party Review Apps

With the vast array of third-party review apps available on the Shopify app store, choosing the right one for your business can seem daunting. Let's dive into some notable options:

1. AliExpress Reviews is a powerful app that allows merchants to import unlimited reviews, including those from platforms like AliExpress. It supports various filters and even automatic transfers, making it a versatile choice for stores with products sourced from multiple platforms.

2. Loox - Photo Reviews

Loox specializes in photo reviews, encouraging customers to share pictures of their purchases. This aspect is invaluable in providing tangible social proof and enhancing product credibility.

3. Kooee Reviews

Following Shopify's announcement, Kooee Reviews has positioned itself as a direct replacement, emphasizing ease of import from Shopify’s Product Reviews app. Its compatibility with Shopify 2.0 themes and a straightforward importing process make it an attractive option for merchants seeking simplicity.

Maximizing the Potential of Imported Reviews

Once you've selected and migrated to your new review platform, the next step is to ensure those reviews work for you. Here are some strategic ways to leverage your customer testimonials:

Provide Social Proof on Product Pages

Integrating reviews directly on product pages offers immediate social proof, reassuring potential customers of their purchase decision.

Highlight Reviews on Your Homepage

Showcasing top reviews on your homepage or a dedicated “Testimonials” section can significantly boost your store’s credibility.

Use Reviews in Marketing Campaigns

Incorporate customer testimonials in your email marketing or social media campaigns to showcase real-life satisfaction with your products.

Analyze Review Data for Insights

Most review apps offer analytics features. Utilize this data to identify trends, customer pain points, and popular products to inform your business strategy.


In the ever-evolving landscape of e-commerce, staying ahead of technological advancements and platform updates is vital for success. The sunsetting of Shopify’s Product Reviews app ushers in a new era for review management on the platform. By embracing this change and thoughtfully selecting and integrating a new third-party review app, online merchants can not only preserve the invaluable social proof they’ve accumulated but also unlock new ways to engage customers and drive sales.

FAQ Section

Q: Will I lose my existing reviews after Shopify’s Product Reviews app is sunset?
A: No, as long as you export your existing reviews and import them into a new app before the May 2024 deadline.

Q: Are all third-party review apps compatible with my store's theme?
A: Most apps are designed to be compatible with a wide range of themes, especially those supporting Shopify 2.0. However, it's recommended to check directly with the app developer or trial the app to ensure compatibility.

Q: Can I import reviews from outside sources like AliExpress or Amazon?
A: Yes, apps like offer functionalities to import reviews from external platforms, expanding the scope of real-world product testimonials you can leverage.

Q: How can I make the most out of my imported reviews?
A: Beyond displaying reviews on product pages, consider using them in marketing materials, on your homepage, and in decision-making processes by analyzing customer feedback for insights.

Q: Is it necessary to routinely update or manage reviews on my store?
A: Yes, actively managing your reviews by responding to feedback, addressing concerns, and encouraging satisfied customers to share their experiences enhances engagement and fosters a positive community around your brand.