Mastering Shopify: How to Make Phone Number Mandatory for a Seamless Checkout Experience

Table of Contents

  1. Introduction
  2. Navigating Shopify Settings for Mandatory Customer Information
  3. Building Beyond the Basics
  4. FAQ Section
  5. Conclusion

In today’s digital shopping realm, where expedited delivery and customer satisfaction reign supreme, the importance of gathering accurate customer information cannot be overstated. For businesses operating on the Shopify platform, one crucial piece of information that often becomes a hiccup in the seamless execution of an order is the phone number. This article dives deep into the intricacies of how to make phone number mandatory shopify, ensuring that your customers are just a call away, should there be a need to confirm their delivery details or inform them about their order status.


Imagine you're on the verge of finalizing a transaction, only to realize that you lack one of the most critical pieces of customer information – the phone number. A direct line to your customer is not just about ensuring delivery; it’s about building a bridge for enhanced communication and trust. Whether you're navigating through the maze of timely deliveries in India or aiming to bolster your customer service through SMS notifications, the path to making the phone number a mandatory field in Shopify's checkout process is both a necessity and a strategy for superior service.

But why is this topic gaining traction now? With the e-commerce boom, courtesy of global digitalization trends, customer expectations are not just rising; they're evolving. They seek assurance, speed, and above all, a personalized shopping experience. By understanding how to adjust your Shopify settings to require a phone number—or even an email along with it—you're not just adhering to logistics requirements; you're tailoring an experience that values the customer’s time and trust.

Navigating Shopify Settings for Mandatory Customer Information

Making Both Email and Phone Number Mandatory

In the heart of Shopify's customizable checkout process lies the flexibility to adapt to your business needs. Under Settings > Checkout, Shopify owners have the liberty to tweak the Customer Contact section. Here’s a simplified pathway to ensure both phone number and email can become mandatory fields:

  • Go to Settings > Checkout in your Shopify admin.
  • In the Customer Contact section, decide how you wish to capture customer contact details. If you aim for both email and phone number, select the option that best aligns with requiring both.
  • Scrolling down, you'll find the Form Options. Here, select 'Required' for the Shipping address phone number to ensure no order progresses without this crucial piece of information.

Applying these changes directly translates into a checkout process that not only fortifies your operational requirements—like in India, where a phone number is indispensable for delivery confirmations—but also amplifies your customer engagement by allowing immediate and direct communication.

Addressing Unique Challenges: Custom Requests and Country-Specific Needs

While the steps above ensure a basic setup for requiring contact information, Shopify's framework is versatile enough to accommodate more nuanced demands. Whether you're pondering over how to specifically target customers from certain countries or how to integrate phone numbers into customer accounts for better contact management, Shopify provides a fertile ground for customization and third-party app integrations that can precisely cater to these needs.

Despite the potential for complexity, the essence of making a phone number mandatory, or managing it cleverly within customer profiles, pivots on Shopify's robust support system and a dynamic community ready to offer solutions. For instance, if your operation requires tailoring customer contact preferences—like opting for WhatsApp confirmations or ensuring compatibility with local phone number formats—the Shopify community and marketplace are replete with apps and advice to guide you through these tailor-made adjustments.

Building Beyond the Basics

Venturing beyond just making phone numbers mandatory, Shopify store owners are empowered to sculpt an enriched customer journey. From fine-tuning the checkout experience to automatically updating customer profiles with their provided contact details, the aim is to create a seamless flow that not only satisfies the immediate need for information but also lays the groundwork for future communications and marketing endeavors.

FAQ Section

Q1: Can I make the phone number field mandatory only for certain countries?

A1: Shopify's standard settings might not directly allow for country-specific mandates in the checkout process without custom development or third-party apps. However, exploring Shopify's app marketplace or seeking custom solutions from Shopify Experts could provide viable pathways to achieve this level of customization.

Q2: How can I ensure that the phone numbers collected are accurate?

A2: Ensuring the accuracy of phone numbers involves a combination of tactics, from setting up format validations within Shopify or utilizing apps that verify phone numbers at the point of entry, to simply educating customers on the importance of providing correct information for their benefit.

Q3: Is it possible to automatically add the customer's phone number to their customer profile?

A3: Yes, Shopify does allow for phone numbers entered at checkout to be associated with customer profiles. This seamless integration ensures that all customer information is centrally stored and easily accessible for future reference or contact purposes.

Q4: How do I handle customers who are hesitant to provide their phone number?

A4: Transparency is key. Clearly communicate the reasons why a phone number is required—be it for delivery confirmations, SMS updates, or customer service—and reassure them about the privacy and security of their information. Offering alternatives, like email notifications, can also help accommodate their preferences while still maintaining a line of communication.


In the age of instant gratification and heightened customer expectations, the minutiae of checkout processes can significantly impact your business's operational efficiency and customer satisfaction. By making the phone number a mandatory field in Shopify, you not only streamline your logistics but also unlock new avenues for customer engagement. As you navigate through these settings and explore the breadth of customization Shopify offers, remember that the objective transcends mere compliance; it's about crafting an experience that resonates with reliability, convenience, and trust.

Adapting to the dynamic e-commerce landscape requires not just technological finesse but also a profound understanding of your customers’ preferences. Embrace the challenge, for in the intricacies of mandatory fields and checkout customizations lies the opportunity to differentiate, engage, and excel.