Mastering Shopify: How to Import Product Reviews Seamlessly

Table of Contents

  1. Introduction
  2. The Importance of Product Reviews
  3. Exporting Your Existing Shopify Product Reviews
  4. Selecting the Right Third-Party Review App
  5. Best Practices for Importing Reviews into Shopify
  6. Conclusion
  7. FAQ Section

In the ever-evolving world of e-commerce, the ability to import product reviews into your Shopify store has become a crucial aspect of maintaining a competitive edge. Product reviews not only build trust among potential customers but also significantly influence purchasing decisions. As we dive into the nitty-gritty of importing product reviews into Shopify, we’ll unravel the benefits, challenges, and best practices to ensure a seamless transition.


Did you know that 93% of consumers say online reviews influence their purchasing decisions? In a marketplace as bustling and competitive as Shopify, integrating product reviews into your store can be the difference between a browser and a buyer. However, with the sunsetting of Shopify's own Product Reviews app in May 2024, merchants are faced with the challenge of migrating their valuable customer feedback to alternative solutions. This blog post will guide you through the process of exporting your existing reviews and importing them into a new system, while exploring the best third-party review apps on Shopify. By the end, not only will you be equipped to make an informed decision, but you'll also understand how to enhance your store's credibility and sales through effective use of product reviews.

The Importance of Product Reviews

In the digital age, word-of-mouth has transformed into online reviews. They serve as social proof, directly affecting your store's credibility and sales. Reviews do more than just reassure potential customers; they provide a form of customer engagement, offer valuable feedback, and can improve your store's SEO performance. As we move forward, understanding the pivotal role of product reviews in your business's success is essential.

Exporting Your Existing Shopify Product Reviews

Before Shopify's Product Reviews app becomes a part of history, it's crucial to export your existing reviews. Here’s a simplified step-by-step guide:

  1. From your Shopify admin panel, navigate to Settings > Apps and sales channels > Product Reviews.
  2. Click on the Product Reviews app, then select Settings and hit Export.
  3. If your store has 100 reviews or fewer, a CSV file will directly download. For more than 100 reviews, you’ll receive an email link to download your reviews in a ZIP file.

It is also important to note that if you're using an Online Store 2.0 theme, your rating data saved in Product Rating and Product Rating Count standard metafields might be compatible with other apps.

Selecting the Right Third-Party Review App

With myriad review apps available on Shopify, finding the right fit can be overwhelming. Focus on apps that allow seamless import of your existing CSV file and offer features such as review customization, automated review requests, and integrations with social media platforms. Some popular choices include, Opinew, and Ryviu. A Closer Look stands out for its unlimited review imports from platforms like AliExpress, comprehensive customization options, and excellent customer service. It supports various feedback formats, including text, photo, and video reviews, and is celebrated for its ease of use and Google Shopping integration.

Opinew: Advanced Review Management

Opinew takes review management to the next level with its bulk review import feature from Amazon, AliExpress, and eBay. Its AI Review Assistant uniquely curates the best-converting reviews, optimizing your store's conversion rate and minimizing returns.

Ryviu: Product Reviews & Q/A

Ryviu supports easy import from the Shopify Product Review app and other platforms. It’s known for its friendly user interface and comprehensive feature set, including Q/A sections that can further engage your customers and build trust.

Best Practices for Importing Reviews into Shopify

  • Prepare Your CSV File: Ensure your CSV file aligns with the format required by the app you choose. This might require some tweaking.
  • Mind The SEO Impact: Select an app that helps in maintaining or improving your SEO performance through review integration.
  • Engage Your Customers: Opt for apps that allow sending automated review request emails or SMS messages. Engaged customers are more likely to leave positive reviews.
  • Visual Content Is King: Apps that support importing photo and video reviews can significantly enhance product credibility and appeal.


In a landscape where trust is currency, the strategic integration of product reviews into your Shopify store is non-negotiable for success. As you embark on this journey of migrating your reviews, remember, the right third-party app can not only make this transition smooth but can also unlock new dimensions of customer engagement and sales optimization. Shopify’s evolution continues, and with it, your opportunity to adapt, innovate, and thrive in the bustling e-commerce universe.

FAQ Section

Q: Will my reviews be lost after Shopify sunsets the Product Reviews app? A: Not if you act in time! By exporting your reviews before May 6, 2024, and importing them into a new review management app, you can retain and continue to leverage them.

Q: Can I import reviews from other platforms like Amazon and AliExpress? A: Yes, many third-party review apps like and Opinew support importing reviews from various platforms to enhance your product credibility.

Q: What happens if the format of my CSV file doesn’t match the requirements of the new app? A: You might need to manually adjust the CSV file to match the new app’s format. Most apps provide a guide or customer support to help with this process.

Q: Can I import video and photo reviews as well? A: Yes, apps like support importing rich media reviews, which can significantly boost the appeal and credibility of your products.

Q: Will importing reviews from other platforms affect my SEO? A: It can actually improve your SEO by increasing the amount of unique content on your product pages. However, ensure that the app you choose integrates well with Shopify's SEO features.