Mastering Shopify Export Reviews: Elevate Your E-Commerce Strategy

Table of Contents

  1. Introduction
  2. The Importance of Preserving Reviews
  3. How to Export Shopify Reviews
  4. Understanding CSV Files
  5. Alternative Platforms and Features
  6. Best Practices for a Smooth Transition
  7. Conclusion: Future-Proofing Your Reviews
  8. FAQ


Have you ever considered the power of customer reviews in the digital age? With e-commerce taking the center stage, reviews not just influence consumer decisions but directly impact the credibility and success of a brand. Now, imagine the predicament of losing access to these valuable assets. Shopify store owners faced a similar scenario when the announcement came that the built-native Product Reviews app would be discontinued. This twist brings us to an indispensable digital operation: exporting reviews from Shopify. Why is this maneuver crucial for online entrepreneurs, and how can it be seamlessly executed? This post delves into the strategies, tools, and insights required to safeguard your reviews and ensure their continuous utility across platforms.

The realm of e-commerce is fiercely competitive and ever-evolving. Amidst these dynamics, managing and migrating product reviews emerges as a task of paramount importance for retailers. The discontinuation of Shopify's Product Reviews app marks a pivotal moment, urging us to explore the alternatives and best practices associated with this domain. This comprehensive guide aims to illuminate the myriad facets of Shopify export reviews, ensuring that you, the reader, are equipped with the knowledge to sustain and enhance your store's reputation and consumer trust.

The Importance of Preserving Reviews

Customer reviews act as a double-edged sword in the e-commerce landscape. Positive reviews can skyrocket sales and build trust, while negative ones offer valuable feedback for improvement. The ability to export and migrate these reviews becomes crucial when transitioning between review platforms or in light of services being sunset.

Transitioning Smoothly

For Shopify store owners, exporting reviews should not be a panic-induced response but a planned strategy. With the Product Reviews app nearing its end, it's essential to understand that these reviews are more than just comments; they are a testament to your store's history, quality, and consumer satisfaction.

Data Integrity and Compatibility

Upon export, reviews are typically formatted as CSV files, ensuring compatibility across different platforms. This universal format makes it simpler to transition without losing the essence or accuracy of the original reviews. Moreover, it’s a step towards data consolidation, which simplifies analytics and strategic planning.

How to Export Shopify Reviews

Exporting reviews from Shopify involves a series of straightforward steps, but attention to detail is key. Here’s a simplified process tailored for both technical and non-technical store owners:

  1. Initiate Export: Navigate to 'Settings' in the Shopify admin dashboard, followed by 'Apps and sales channels,' and select the Product Reviews app.
  2. Export Reviews: Look for the option labeled 'Export' within the app settings. Depending on the number of reviews, you might either directly download a CSV file or receive a link via email for larger datasets.

Handling Large Datasets

For stores with an extensive collection of reviews, Shopify facilitates the export by providing a ZIP file via email. This extra step underscores the platform’s capability to manage bulk data efficiently, ensuring that no review is left behind.

What About Imported Reviews?

A common concern arises for reviews imported from other sources, like Amazon via third-party apps such as Alireviews. Here, the process gets a bit more nuanced. Since these reviews reside on external servers, direct communication with the app providers is essential for exporting them into a compatible format.

Understanding CSV Files

The cornerstone of the review migration process is the CSV (Comma Separated Values) file. It serves as a versatile data storage format that retains the structure of your reviews, making it possible to import them into a new system seamlessly. Familiarity with CSV formats and the specific data columns relevant to reviews (such as reviewer name, rating, and comment) can significantly ease the transition.

Alternative Platforms and Features

With the sunset of Shopify's in-house review system, the marketplace brims with alternatives boasting advanced features. Platforms like Junip and Kooee Reviews not only support Shopify review imports but also offer enriched functionalities, including review verification and enhanced display options. This evolution in review management tools underscores the industry's shift towards more holistic and feature-rich solutions.

Best Practices for a Smooth Transition

Migrating reviews can be a decisive moment for your e-commerce strategy. Here are some best practices to ensure a seamless transition:

  • Research and Select Carefully: Before migrating, research potential review platforms thoroughly. Prioritize those with features that align with your business goals and customer engagement strategies.
  • Backup Your Data: Always create a backup of your reviews before initiating the export process. This precautionary measure ensures no data loss during the transition.
  • Test Before Full Implementation: If possible, conduct a test import with a subset of your reviews. This trial run can help identify potential issues with formatting or compatibility before they affect your entire review repository.

Conclusion: Future-Proofing Your Reviews

As Shopify evolves and third-party apps become increasingly central to the platform’s ecosystem, the importance of agile response to changes cannot be overstated. Exporting and managing product reviews effectively is more than a technical necessity; it's a strategic imperative that directly influences customer trust and business growth. By adopting the tools and practices discussed, merchants can navigate the transition with confidence, ensuring that their valued customer feedback continues to drive engagement and conversions.

In a landscape where consumer opinions wield significant influence, safeguarding your store’s reviews is a critical step in future-proofing your business. Embrace it as an opportunity to enhance your review management approach, adapt to the dynamic e-commerce environment, and thrive amidst change.


Q1: Can I export reviews directly from Shopify if I used a third-party app like Alireviews? A1: You'll need to contact the third-party app provider for instructions on exporting reviews since these are typically stored on their servers.

Q2: What happens to the reviews if I don't export them before the Product Reviews app is sunset? A2: Post-sunset, you will not have access to reviews within the Product Reviews app. Exporting them beforehand ensures you retain this valuable information.

Q3: Are there any fees associated with exporting reviews from Shopify? A3: Shopify does not charge for exporting reviews. However, transitioning to a new review platform may entail costs depending on the provider you choose.

Q4: How can I ensure the new review platform displays reviews as they were on Shopify? A4: During the selection process for a new platform, look for features that match your display preferences. Post-migration, customize the display settings to reflect your desired layout and presentation.

Q5: Can exporting reviews impact my store's SEO? A5: The export process itself does not impact SEO. However, how reviews are displayed on your new platform can influence SEO, particularly through rich snippets and content relevance.