Table of Contents

  1. Shopify and Email Hosting: What's on Offer?
  2. Additional Steps to Elevate Your Email Game on Shopify
  3. Conclusion

#Does Shopify Provide Email? Exploring Email Hosting, Forwarding, and Solutions for Shopify Users

In today's digital marketplace, where a professional appearance can significantly boost your credibility, having a custom email address that aligns with your brand is more than just a nicety—it's a necessity. For entrepreneurs and business owners utilizing Shopify for their online stores, questions about email functionalities—such as, "Does Shopify provide email?"—are common and crucial. This inquiry delves not only into the basics of what Shopify offers but also into how one can leverage Shopify's capabilities to establish a professional email presence. This post aims to untangle the complexities of Shopify's email features, offering you clear insights and guidelines on setting up and maximizing your email functionality on the platform.

Shopify and Email Hosting: What's on Offer?

At its core, Shopify is designed as an e-commerce platform, prioritizing features that help users build, manage, and scale online stores. When it comes to email hosting, Shopify adopts a hands-off approach, opting not to offer direct email hosting services itself. However, this doesn't mean Shopify leaves its users without options. Instead, Shopify integrates smoothly with leading third-party email hosting services, such as Google Workspace and Zoho Mail, to enable you to use your custom domain email address seamlessly.

Setting Up Third-Party Email Hosting with Shopify

Connecting a third-party email hosting service to your Shopify store is a straightforward process, though it varies slightly depending on the provider. Here are the general steps you’ll want to follow:

  1. Choose Your Email Hosting Provider: Decide between popular options like Google Workspace or Zoho Mail based on your needs, considering factors like pricing, features, and overall compatibility with Shopify.
  2. Verify Your Domain: Before integrating with Shopify, most email hosting services require domain verification. This step often involves adding specific DNS records to your domain settings.
  3. Configure Email Hosting: Follow the specific instructions provided by your email hosting service to connect it with your Shopify-managed domain. This typically involves altering DNS settings or adding CNAME records.
  4. Authentication for Improved Deliverability: To ensure your emails reliably reach your customers without being marked as spam, Shopify recommends adding SPF and DKIM records to your third-party domain settings.

Email Forwarding: A Handy Feature for Shopify Domain Purchases

For users who've purchased a domain directly through Shopify or have transferred their domain to Shopify, the platform offers email forwarding capabilities. This feature allows you to create an email address with your custom domain (e.g., and set up forwarding rules so emails sent to this address are redirected to an existing email account, like your personal Gmail. This setup provides a cost-effective way to maintain a professional email appearance without the need for a separate email hosting service.

Additional Steps to Elevate Your Email Game on Shopify

Beyond the foundational step of setting up email forwarding or connecting a third-party email hosting service, several additional strategies can further professionalize and optimize your email communications:

Utilizing Shopify Email for Marketing

Shopify Email, an app available within the Shopify ecosystem, enables you to create, manage, and track email marketing campaigns directly from your Shopify admin. While Shopify Email does not function as an email hosting service, it offers valuable tools for engaging your customer base with beautifully designed newsletters, announcements, and promotional offers.

Leveraging Email to Enhance Customer Experience

Utilizing your professional email setup, you can significantly enhance your store's customer experience. Promptly responding to inquiries, sending order confirmations, and communicating shipping updates all contribute to building trust and loyalty. Ensure your contact information is easily accessible on your website and consider automating certain types of communication to maintain consistency.


While Shopify doesn’t provide traditional email hosting, it offers robust solutions and integrations for managing professional email communications through your e-commerce store. By leveraging third-party email hosting services, utilizing email forwarding for domain-purchased-through-Shopify users, and making the most out of Shopify Email for marketing, you can achieve a cohesive brand presence that builds credibility and trust with your customers. Remember, the right setup and strategy can transform your email communications from merely functional to a powerful extension of your brand's voice and values.


  1. Can I use a Gmail or Outlook email with my Shopify store? Yes, you can use any personal email address for basic communications. However, for a more professional appearance, it's recommended to use a custom domain email address, which you can set up through third-party email hosting services linked to Shopify.

  2. How can I prevent my Shopify store's emails from going to spam? Adding SPF and DKIM records to your DNS settings, as recommended by Shopify and your third-party email hosting provider, can help improve email deliverability and reduce the chances of your emails being marked as spam.

  3. Can Shopify support help me set up my email hosting? While Shopify support can provide guidance and information on integrating email services with your Shopify store, they cannot directly access or configure settings in your third-party email hosting service. It's best to follow the setup instructions from your email hosting provider and reach out to their support team for specific assistance.

  4. Is email marketing included in Shopify's plans? Shopify Email, which facilitates email marketing campaigns, is available to all users on Shopify plans. Monthly allowances for free sends vary by plan, with additional sends available for a fee, making it an accessible tool for engaging your customers and promoting your store.