How to Delete Your Shopify Account: A Step-by-Step Guide

Table of Contents

  1. Introduction
  2. Cancelling and Deleting Your Shopify Account: The Process Unveiled
  3. Alternatives to Deleting Your Shopify Account
  4. Conclusion

Are you contemplating closing down your Shopify store? Maybe your venture into the world of eCommerce wasn't as fruitful as anticipated, or perhaps you're exploring alternative platforms that align better with your business model. Whatever the reason, the decision to shut down an online store is significant and comes with its own set of considerations and steps. This guide will walk you through the process of cancelling and permanently deleting your Shopify account, ensuring you're fully informed before you make that final click.


Have you ever found yourself at a crossroads, pondering the future of your online business? The journey of an eCommerce entrepreneur is fraught with decisions, some harder than others. The decision to close down your Shopify store is one such pivotal moment that demands careful consideration and planning. Why would you want to delete your Shopify account? Is it the pursuit of new opportunities, a shift in business strategy, or the desire for a clean slate? This post aims to demystify the process, presenting a clear, step-by-step guide to cancelling and deleting your Shopify account while addressing pivotal considerations and alternatives. By the end, the objective is to arm you with all the knowledge necessary to navigate this transition smoothly.

Why Consider Deleting Your Shopify Account?

  1. Sales Performance: Despite efforts, your store isn't hitting the revenue targets.
  2. Platform Shift: An evolving business could mean Shopify no longer suits your needs, and you're eyeing a more fitting platform.
  3. Strategic Pause: Sometimes, a temporary break is what you need, not a full goodbye.
  4. Business Sale: Selling a profitable Shopify store could be your exit strategy.

Cancelling and Deleting Your Shopify Account: The Process Unveiled

Before you proceed with the cancellation, it’s crucial to perform some pre-deletion tasks to ensure you’re not leaving anything important behind.

Pre-cancellation Checklist

1. Settle Outstanding Charges: Ensure all dues are cleared to prevent post-deletion billing surprises.

2. Backup Store Data: Export your store data, including customer information, order history, and products. This data could be invaluable for future endeavors or if you decide to migrate to another platform.

3. Cancel Third-party Subscriptions: Remember, shutting your Shopify account doesn't automatically end your relationships with third-party apps and services. Cancel these individually to avoid unforeseen charges.

4. Domain Considerations: If you own a custom domain through Shopify, decide whether to transfer it elsewhere. Failing to do so might forfeit your right to the domain.

Steps to Cancel and Delete

  1. Log Into Shopify Admin: The journey begins in your store’s backend.

  2. Navigate to ‘Settings’ > ‘Plan’: Here, you'll find options to either pause your subscription or cancel it outright.

  3. Choose to Cancel: It’s a definitive step, so be sure you're ready.

  4. Select a Reason for Cancellation: Shopify seeks feedback on why users leave, aiming to improve their services.

  5. Confirm the Deletion: A final step requiring your admin password as confirmation. You’ll receive an email confirming your store’s closure.

Post-Cancellation Considerations

  • Reactivating Your Store: Shopify offers a grace period to reconsider your decision. You can reactivate your store within a certain timeframe should you have a change of heart.

  • Financial and Legal Obligations: Closing your store doesn’t absolve you of ongoing contracts or obligations related to your business. Ensure all matters are settled appropriately.

  • Data Privacy: If you’ve accumulated customer data during your operational period, consider your responsibilities concerning their privacy even after your store is off the web.

Alternatives to Deleting Your Shopify Account

Pausing Your Store

Shopify offers a "pause" plan, allowing you to take a breather without fully committing to closing down. It's a cost-effective way to step back, reassess, and perhaps return with a renewed strategy.

Selling Your Store

Before pulling the plug, consider if your store has potential value to someone else. Platforms like Shopify’s Exchange Marketplace connect sellers with potential buyers, turning your end into someone else’s beginning.

Migrating to Another Platform

If Shopify no longer fits, it doesn’t mean your eCommerce dream has to die. Exploring other platforms and migrating your data could be the fresh start your business needs.


The decision to cancel and delete your Shopify account should not be taken lightly. It marks the end of a chapter but also paves the way for new beginnings. Whether you’re taking a break, shifting platforms, or closing for good, take the time to assess your choices, follow the steps carefully, and explore all possible avenues.


  1. Can I cancel my Shopify subscription at any time?
    Yes, Shopify allows you to cancel your subscription directly from the admin panel at any time.

  2. Does deleting a Shopify app cancel the subscription?
    No, you must manually cancel any third-party app subscriptions to stop any associated charges.

  3. What happens to my domain if I delete my Shopify store?
    Decide whether to transfer your custom domain to a new provider or let it go. Failing to transfer could mean losing the domain permanently.

  4. Can I resume my Shopify store after pausing or cancelling?
    Shopify offers a grace period for store reactivation but check the specific terms at the time of your cancellation.

  5. Is it possible to migrate my store data to another platform?
    Yes, numerous services facilitate data migration from Shopify to other eCommerce platforms, ensuring you don’t start from zero.