How Does Shopify Offer Business Email Solutions for Your E-commerce Store?

Table of Contents

  1. Introduction
  2. Integrate Third-Party Email Services with Shopify
  3. Setting Up Email Forwarding
  4. Leverage Shopify Email for Marketing
  5. Conclusion
  6. FAQ Section

In the bustling world of e-commerce, where establishing a credible and professional image is essential, having a business email linked to your domain is less of a luxury and more of a necessity. This brings us to a critical inquiry many Shopify store owners find themselves pondering: does Shopify offer business email services directly? The straightforward answer is no, but the platform provides robust avenues to achieve this goal, thereby enhancing your brand's professionalism and trustworthiness.


Imagine you're a customer contemplating a purchase from an online store. Would you be more inclined to trust a business with a generic email address or one with a customized domain email? This scenario encapsulates the essence of why having a business email is pivotal in the digital marketplace.

Shopify, an industry leader in e-commerce solutions, understands the significance of this need. While Shopify itself doesn’t host email services, it facilitates store owners to seamlessly integrate with leading third-party email hosting services. This post delves into how Shopify enables you to establish a professional email, the steps involved in setting it up, and provides actionable tips to utilize your business email efficiently. By the end, you'll grasp the comprehensive approach Shopify adopts to empower your business communication via email.

Integrate Third-Party Email Services with Shopify

At its core, Shopify focuses on what it does best - providing an exceptional e-commerce platform. For email hosting, it guides users toward integrating third-party services such as Zoho Mail or Google Workspace. This partnership approach ensures you're not just getting a makeshift solution; you’re getting access to dedicated email services that are best in class.

Choosing Your Email Hosting Service

The first step towards establishing your business email is selecting an email hosting provider. Popular choices among Shopify store owners include Google Workspace and Zoho Mail, attributed to their reliability, comprehensive features, and ease of integration with Shopify.

Key Steps for Integration:

  1. Domain Verification: Verify your domain with the chosen email service provider. This step is crucial to prove ownership of your domain and is typically done by adding a TXT record through your domain management settings in Shopify.

  2. Creating Custom Email Addresses: Once your domain is verified, you can create custom email addresses (e.g., This step is handled within your email service provider’s dashboard.

  3. Configuring DNS Settings: To ensure emails sent from your new address reach their destinations reliably, you'll need to add specific DNS records, such as SPF and DKIM, to your Shopify domain settings. This helps in authenticating your emails, significantly reducing the chances of them being marked as spam.

  4. Testing Your Setup: Before fully integrating your new business email into your store's operations, send test emails to verify everything is correctly set up and that emails are being properly delivered.

Advantages of Third-Party Email Hosting

  • Reliability and Security: Providers like Google Workspace offer robust security features and guarantee uptime, ensuring your business communication remains uninterrupted.
  • Scalability: As your business grows, your email needs might evolve. Third-party services enable you to scale your email solutions effortlessly.
  • Advanced Features: Beyond sending and receiving emails, you gain access to an array of features including calendar management, document sharing, and more, fostering enhanced team collaboration.

Setting Up Email Forwarding

Shopify does offer a complimentary email forwarding feature for domains managed through Shopify. This allows you to create a professional-looking email address and have emails sent to it forwarded to your personal email inbox. While not a replacement for a dedicated business email, it’s a decent interim solution for startups.

How to Configure Email Forwarding in Shopify:

  1. Access Your Shopify Admin: Navigate to your domain settings where you can manage your emails.
  2. Set Up Email Forwarding: Create email forwarders that direct emails from your custom domain email address to another email address of your choice, like your existing personal email.

Leverage Shopify Email for Marketing

Shopify Email, a distinct feature from email hosting, enables you to craft and dispatch marketing emails directly from your Shopify admin. It’s a powerful tool to engage your audience, announce new products, or share promotions. While it operates separate from the business email setup, integrating it with your now professional email domain augments your brand consistency and email deliverability.


While Shopify doesn’t directly offer business email hosting, its integrations with leading third-party providers and the native email forwarding option offer versatile and strong email solutions for your e-commerce venture. By ensuring your store operates with a professional email address, you're setting up your brand for improved trustworthiness, better customer communication, and ultimately, enhanced sales performance. Remember, in the digital realm, every touchpoint with your customers matters - make your emails count.

FAQ Section

Can I use any email hosting provider with Shopify?

While Shopify recommends certain providers for seamless integration, you can use almost any email hosting service, provided you can configure the necessary DNS settings in your Shopify domain settings.

Is email forwarding a good long-term solution for my business email?

Email forwarding is more of a temporary solution. For a fully professional approach, setting up a dedicated business email through a third-party hosting provider is recommended.

How do I ensure my business emails don’t land in the spam folder?

Ensure your DNS settings include correct SPF and DKIM records to authenticate your emails. Also, regularly monitor your email sending practices to maintain a good sender reputation.

Can Shopify assist me in setting up my email hosting?

While Shopify provides guidance on integrating with third-party email services, for detailed support, it’s best to contact the email service provider directly.