Finding the Perfect Shopify Product Review App: A Comprehensive Guide

Table of Contents

  1. Introduction
  2. Understanding the Shift
  3. Navigating Your Options
  4. Top Contenders
  5. Migrating Your Reviews
  6. Maximizing Your New App’s Potential
  7. FAQ


Did you know that 93% of customers read online reviews before buying a product? This staggering statistic underlines the undeniable impact of product reviews on purchasing decisions. In the e-commerce sphere, Shopify stands out as a leading platform for online stores, offering a plethora of apps to enhance user experience and sales. Among these, product review apps play a pivotal role in building trust and encouraging sales. However, with Shopify renewing its app ecosystem, specifically phasing out the Shopify Product Reviews app by May 6, 2024, merchants are in a predicament. They now face the challenge of finding a suitable replacement. This blog post aims to guide you through selecting a Shopify product review app that aligns with your business needs, ensuring a seamless transition and continued customer engagement.

We'll delve into the features that differentiate various product review apps, tips on how to migrate your existing reviews, and how to fully leverage these apps for maximum benefit. Let's dive into the world of Shopify product review apps, ensuring your online store continues to thrive in the face of change.

Understanding the Shift

Shopify Product Reviews app has been a staple for many online merchants, offering a straightforward way to collect and display customer reviews. Its sunsetting not only signals a profound shift in Shopify's strategy but also emphasizes the increasing importance of advanced features in product review management. Third-party review apps are now in the spotlight, heralded for their robust capabilities, such as review verification and seamless integration capabilities.

Navigating Your Options

When searching for a Shopify product review app, it's crucial to consider both functionality and compatibility. Here are key features to contemplate:

  • Ease of Use: A user-friendly interface ensures efficient management of customer reviews.
  • Customization: The ability to tailor the appearance of reviews to match your store’s theme keeps your brand aesthetic consistent.
  • Review Import/Export Capabilities: Essential for migrating existing reviews to your new app without losing valuable customer feedback.
  • Automated Review Request Emails: Streamlines the process of gathering reviews by prompting customers post-purchase.
  • Photo and Video Reviews: Enhances authenticity and engagement, giving prospective buyers a closer look at your products.
  • SEO Optimization: Helps your products stand out in search results, driving more traffic to your store.
  • Multilingual Support: Accommodates a global customer base, breaking down language barriers.

Top Contenders

While there are several highly-regarded product review apps available on Shopify, a few stand out for their comprehensive features and merchant satisfaction:

  1. Product Reviews: Known for its speed and extensive customization options, offers both a free plan and a premium version at $15/month. It boasts automatic review request emails, photo and video reviews, and excellent customer support.

  2. Kooee Reviews: Offers straightforward migration from Shopify Product Reviews and supports direct CSV import. It's praised for compatibility with Shopify 2.0 themes and its hands-on customer service to assist with setup.

Both apps excel in different areas, making it vital to assess which features matter most for your online store.

Migrating Your Reviews

Transitioning to a new product review app can be daunting. However, most apps offer import/export functionalities using CSV files. It's essential to:

  • Export your current reviews from Shopify Product Reviews before its discontinuation.
  • Familiarize yourself with the format required by your new chosen app.
  • Use provided guides and customer support to ensure a smooth migration process.

Maximizing Your New App’s Potential

Once you've selected and set up your new Shopify product review app, it's time to leverage its capabilities to foster trust and drive sales:

  • Display reviews prominently on your product pages and consider featuring them on your homepage.
  • Use automated review requests to consistently gather fresh feedback.
  • Engage with your customers by responding to their reviews, showing appreciation, and addressing any concerns.
  • Utilize social proof by sharing standout reviews on your social media channels.


Q: Will I lose my existing product reviews after Shopify Product Reviews app is sunset? A: You won’t lose your reviews if you export them before the sunsetting date and migrate them to a new app.

Q: Can I import reviews directly from Shopify Product Reviews to another app? A: Yes, most third-party review apps support direct import from Shopify Product Reviews, typically via a CSV file.

Q: What’s the main benefit of switching to a third-party product review app? A: Third-party apps often offer more advanced features, such as review verification and multimedia reviews, enhancing your store’s credibility and appeal.

Q: How can I encourage my customers to leave reviews? A: Automated review request emails are an efficient way to remind customers to share their experiences. Offering incentives, like discounts on future purchases, can also increase participation.

In conclusion, while the sunsetting of Shopify Product Reviews app presents challenges, it also opens opportunities to enhance your store with more advanced, feature-rich review management tools. By carefully selecting a suitable product review app, diligently migrating your existing reviews, and strategically leveraging new features, you can continue to harness the power of customer feedback to grow your online business.