Does Shopify Provide Email Addresses? A Comprehensive Guide To Understanding Shopify Email Solutions

Table of Contents

  1. Introduction
  2. Email Hosting and Shopify: The Basics
  3. Third-Party Email Hosting Services: A Gateway
  4. Email Forwarding: A Simplified Solution
  5. Best Practices for Shopify Email Use
  6. Conclusion
  7. FAQ Section


Imagine starting your online store and deciding to communicate with your customers through email. You want it to look professional, coming from an address like, but you're not sure if Shopify offers such a service. The question, "Does Shopify provide email addresses?" is more pressing now than ever, with businesses striving to present a professional front to their customers. In this post, we'll delve deep into the nuances of Shopify's email functionalities, explaining what's available, what's not, and how you can set up a professional email address linked to your Shopify domain. We aim to clear the confusion around Shopify and email hosting, so by the end of this article, you'll understand the best practices for maintaining a professional email presence for your Shopify store.

This guide doesn't just skim the surface. It breaks down the mechanics of setting up email forwarding, choosing third-party email hosting services, and ensuring your emails reach your customers effectively. Sit tight as we unfold the layers, helping you make informed decisions to enhance your store's communication strategy.

Email Hosting and Shopify: The Basics

Shopify's Stance on Email Hosting

Firstly, it's crucial to understand that Shopify, as a powerful e-commerce platform, focuses on helping merchants build and run their online stores smoothly. However, when it comes to email hosting, Shopify steps back, offering no direct email hosting services as a part of its core offerings. Instead, Shopify encourages store owners to link their domain with third-party email hosting services for a seamless, professional emailing experience.

Why Use a Professional Email Address?

Before we dive into how to set up an email address for your Shopify store, let's understand why it's vital. A professional email address creates a reliable and trustworthy image for your business. It assures your customers that they're dealing with a serious and established brand. Moreover, it enhances brand consistency, as your email address will match your domain, reinforcing your brand in the communications you send.

Third-Party Email Hosting Services: A Gateway

Now that we've established Shopify doesn't provide direct email hosting, the path to having a professional email lies in utilizing third-party services. Some popular options that easily integrate with Shopify include Google Workspace, Zoho Mail, and Microsoft Outlook, among others. These services offer robust email solutions with additional productivity tools, making them worth considering for your business.

Setting Up Email Hosting

  1. Choose Your Provider: Research and select an email hosting provider that fits your business needs and budget. Consider factors such as pricing, features, storage, and customer support.

  2. Domain Verification: Before setup, you need to verify your domain with the chosen service. This typically involves adding DNS records provided by your email host to your domain settings in Shopify.

  3. Email Configuration: Follow your email hosting provider's instructions to configure your email address. This process usually requires creating users, email addresses, and tweaking a few settings.

  4. Integrating with Shopify: Once your email is up and running with your provider, the final step is to ensure that your Shopify store's domain points to your new professional email. This involves updating DNS settings and ensuring that your email communications, such as transactional emails and marketing campaigns, use your new email address.

Email Forwarding: A Simplified Solution

For those looking for a simpler solution without the need for sending emails from their domain, Shopify offers an email forwarding feature. If you have a Shopify-managed domain, you can set up unlimited email forwarding addresses for free. This means emails sent to an address like can be automatically forwarded to a personal email account like It's a straightforward solution that allows you to maintain a professional facade while managing your emails from your preferred email service.

Best Practices for Shopify Email Use

  • SPF and DKIM Records: To enhance email deliverability and avoid your emails being flagged as spam, it's crucial to add SPF and DKIM records to your Shopify domain settings. These records help authenticate your emails, ensuring they reach your customers' inboxes.

  • Test Your Setup: Before fully transitioning to your new email setup, send test emails to ensure everything is working correctly. Check that emails are not landing in spam and that your professional email address is displayed correctly.

  • Utilize Shopify Email: For those on eligible Shopify plans, Shopify Email offers a way to create and send marketing emails directly from your Shopify admin. While it doesn't replace the need for a professional email address, it's a handy tool for running email campaigns.


While Shopify might not offer direct email hosting services, the platform provides ample support for integrating with leading third-party email hosts. Setting up a professional email address linked to your Shopify store's domain enhances your brand's credibility and is a critical step in establishing a professional online presence. By following the steps outlined above and choosing the right email hosting service for your business, you can ensure your communications resonate professionalism and reliability.

FAQ Section

Q: Can I use Gmail with my Shopify domain? A: Yes, you can use Gmail by integrating Google Workspace with your Shopify domain for a professional email address like

Q: Is email forwarding free with Shopify? A: Yes, if you have a Shopify-managed domain, you can set up unlimited free email forwarding addresses.

Q: How can I improve my email deliverability? A: Adding SPF and DKIM records to your domain’s DNS settings and choosing a reputable email hosting service are crucial steps to improve email deliverability.

Q: Can Shopify support help me set up my email? A: Shopify support can guide you through domain settings and email forwarding features but may not provide detailed support for third-party email hosting services. For specific email setup steps, it's best to contact your email hosting provider.

By integrating a well-chosen email hosting service and utilizing Shopify's tools effectively, businesses can craft a streamlined, professional communication channel that bolsters their brand and enhances customer interaction.