Does Shopify Offer Email Addresses? A Comprehensive Guide

Table of Contents

  1. Introduction
  2. Shopify and Email Addresses: Unveiling the Basics
  3. Best Practices for Using Your Shopify Domain Email Address
  4. Conclusion


Have you ever pondered the functionality of Shopify in relation to email addresses? Whether you're a nascent entrepreneur stepping into the digital market for the first time or an established business looking to expand your online presence, the role of a professional email address can be pivotal. A question frequently arises: does Shopify offer email addresses? This query is more than just a technical pondering; it's a window into understanding how Shopify equips businesses for professional communication and branding. In this blog post, we'll delve into the intricacies of Shopify's email functionalities, covering everything from the basics of setting up an email address to the nuances of email forwarding and hosting services compatible with Shopify. By the end of this post, you'll have a comprehensive understanding of Shopify's email capabilities and how you can leverage them for your business.

Shopify and Email Addresses: Unveiling the Basics

Shopify, at its core, is a potent e-commerce platform designed to help businesses of all sizes sell online. However, one common misconception is that Shopify directly provides email hosting services. To clarify, Shopify does not offer email hosting. Instead, it enables businesses to set up email forwarding and integrate with third-party email hosting services for a more professional communication approach. Let's break down these components for a clearer understanding.

Setting Up Email Forwarding on Shopify

Imagine you've just purchased your custom domain through Shopify, say The next step towards establishing a professional image is setting up an email address that matches your domain (e.g., Shopify allows you to create an unlimited number of email forwarding addresses for free. This means that emails sent to can be automatically forwarded to your personal or business email hosted by another provider like Gmail or Outlook. Here’s how you can set up email forwarding in Shopify:

  • Go to your Shopify admin, navigate to 'Settings', then 'Domains'.
  • Select the domain you want to configure.
  • Within the 'Email forwarding' section, add your desired forwarding email address and the destination email address.

Leveraging Third-Party Email Hosting Services

To send emails from your custom business email address (, you'll need to integrate with an email hosting service. Shopify seamlessly integrates with numerous third-party providers such as Zoho Mail, Google Workspace, and Microsoft Outlook. These services not only allow you to send and receive emails using your business domain but also offer additional features like increased storage, enhanced security, and productivity tools.

Connecting Your Email Host to Shopify

The process to connect your email hosting service to Shopify generally involves:

  1. Verifying your domain with the email host.
  2. Creating your business email address on their platform.
  3. Adding any necessary DNS records to your domain settings in Shopify to ensure email deliverability.

It’s crucial to consult the help documentation of your chosen email service provider for specific instructions related to the setup.

Importance of SPF and DKIM Records

To maximize the deliverability of your emails and safeguard your domain against spoofing, it's essential to add SPF and DKIM records to your domain settings. These records are a form of email authentication that helps mail servers identify legitimate emails and reduce spam.

Best Practices for Using Your Shopify Domain Email Address

Having a dedicated business email address is just the beginning. Here are some strategies to ensure you're maximizing the impact of your email communications:

  • Consistent Branding: Use your business email for all customer-facing communications to maintain a professional appearance.
  • Email Forwarding Efficiency: Ensure that your primary email address (where emails are forwarded) is organized to handle customer inquiries promptly.
  • Test and Troubleshoot: Regularly send test emails to your business address and ensure they are correctly forwarded to avoid missing important customer communications.


While Shopify doesn't directly provide email hosting, its capabilities to enable email forwarding and integration with third-party email services open doors for enhanced professional communication and branding. Setting up a custom email address that aligns with your domain could be the pivotal detail in how customers perceive your business. Embrace these functionalities, and you’ll be well on your way to crafting a cohesive and professional online presence.

FAQ Section

Q: Can Shopify directly host my business email? A: No, Shopify does not provide email hosting. You’ll need to use third-party email hosting services and integrate them with Shopify.

Q: Is email forwarding free on Shopify? A: Yes, Shopify allows you to set up unlimited email forwarding addresses for free if you have a Shopify-managed domain.

Q: How do I ensure emails sent from my Shopify email address are not marked as spam? A: Adding SPF and DKIM records to your domain settings can help improve email deliverability and prevent your emails from being marked as spam.

Q: Can I reply to customer emails from my custom domain email address? A: To reply directly from your business email address, you must have an email hosting service connected to your Shopify domain. Without it, replies will show your personal email address.