Does Shopify Offer Email Address? A Comprehensive Guide

Table of Contents

  1. Introduction
  2. Email Hosting on Shopify: The Basics
  3. Utilizing a Shopify Domain Email Address Effectively
  4. Conclusion
  5. FAQ Section

In today's digital age, having a professional email address is crucial for any business owner. It's not only a tool for communication but also a representation of your brand's professionalism and credibility. Many entrepreneurs and eCommerce enthusiasts who use Shopify often find themselves asking, "Does Shopify offer an email address?" In this blog post, we delve deep into this question, exploring the intricacies of email hosting and forwarding with Shopify, and providing a guide on how to leverage third-party services to fulfill your email needs.


Imagine launching your online store, all set up with a visually appealing theme, a user-friendly interface, and a collection of products you're passionate about. Now, think about communicating with your customers. How do you appear credible and professional in your emails? This is where the significance of a professional email address comes into play. With Shopify being a leading eCommerce platform, it's common to wonder if it offers email hosting services directly. Surprising to some, Shopify doesn't provide email hosting but fear not. Through this guide, we'll explore how you can still utilize your custom domain to craft a professional email presence, enhance your brand's credibility, and stay connected with your customers efficiently.

By the end of this blog post, you will have a thorough understanding of the email features Shopify supports, how to set up an email address using third-party hosts with your Shopify domain, and strategies to maximize email effectiveness for your eCommerce venture.

Email Hosting on Shopify: The Basics

To kick things off, it's essential to clarify: Shopify does not offer direct email hosting services. This might lead to a moment of pause for new Shopify store owners. However, this is not a roadblock but rather a path to flexibility and customization in choosing your email hosting service. Shopify does facilitate connecting your custom domain to popular third-party email hosts like Google Workspace and Zoho Mail. This integration allows you to use your domain for email addresses, promoting a more professional image.

Setting Up Your Domain for Email

Before sprinting into email composition and sending, there's groundwork to be done. Ensuring your domain is set up correctly is paramount. You have the option to purchase a domain directly through Shopify or transfer an existing one from another provider. The importance of a unique, memorable domain name cannot be overstated. It's your online address and part of your brand's identity.

Once your domain is ready, the next step is choosing an email hosting provider. The choice spans from Google Workspace to other reputable services like Rackspace or Microsoft Outlook. Considerations when picking your provider include pricing, compatibility with Shopify, and the specific features they offer, such as mailbox storage size or additional security measures.

Integrating Third-party Email Hosting Services

Connecting your chosen email hosting service to Shopify might seem daunting at first glance, but it follows a general procedure:

  1. Domain Verification: Before anything else, verify your domain with your email service provider. This often involves adding TXT records to your domain settings, a straightforward task managed through your Shopify admin area.

  2. Creating Your Email Address: With verification out of the way, you can proceed to create your custom email address (e.g., This will be your new channel for all professional communications.

  3. Configuration for Email Delivery: The final technical step involves adding SPF and DKIM records. This might sound techy, but it's merely a way to authorize your email service to send emails on behalf of your domain, crucial for avoiding those pesky spam folders.

Utilizing a Shopify Domain Email Address Effectively

Having set up your domain and email, it's time to put it to good use. Your email address is not just a channel for communication; it's a marketing tool, a customer service helpline, and so much more. Here are a few tips to maximize its utility:

  • Professional Signature: Craft a professional email signature with your contact information and links to your Shopify store and social media.
  • Email Forwarding for Efficiency: Configure email forwarding to manage your store’s communications seamlessly from your preferred email client, be it Gmail, Outlook, or any other.
  • Consistent Testing: Regular testing ensures that your emails are delivering as expected and helps catch any issues with formatting or delivery early on.


While Shopify does not directly offer email hosting, the platform's compatibility with major third-party email services opens a realm of possibilities for store owners. By following the steps outlined above to set up your professional email address, you're not just enhancing your brand's credibility but also paving the way for more effective communication with your customers.

In the fast-paced world of eCommerce, staying connected and presenting a professional image can make all the difference. With your new Shopify domain email setup, you're well on your way to building stronger relationships with your audience and driving your online business to new heights.

FAQ Section

Q: Can I use a Gmail address for my Shopify store? A: While you can use a Gmail address, for a more professional appearance, using a custom domain email address is recommended.

Q: How long does it take to set up email forwarding on Shopify? A: Setting up email forwarding is a quick process that can be completed in a few minutes from your Shopify admin panel.

Q: Do I need to pay for third-party email hosting services? A: Most reputable email hosting services require a subscription, although costs vary. Consider this an investment in your brand's professionalism and security.

Q: Can Shopify support assist with email hosting issues? A: Shopify Support can provide guidance on connecting your domain with your email provider but might not be able to troubleshoot specific issues related to the email service itself.

Q: How important is it to add SPF and DKIM records? A: Very. Adding these records is crucial for email deliverability and to avoid your emails being marked as spam. It reassures email services that your emails are legitimately from you.