A Comprehensive Guide on How to Close Shopify Store: Decision Points & Process

Table of Contents

  1. Introduction
  2. When to Consider Pausing or Closing Your Shopify Store
  3. Steps to Pause or Close Your Shopify Store
  4. Best Practices for a Smooth Transition
  5. Conclusion: Navigating Change with Confidence
  6. FAQ

Starting an e-commerce venture on platforms like Shopify often marks the beginning of an exciting entrepreneurial journey. But there are moments when you might contemplate taking a break or even shutting down your Shopify store. Whether it's for reassessing your business model, exploring other platforms, or simply taking a hiatus, understanding the intricacies of closing or pausing your Shopify store is paramount.


Did you know that e-commerce platforms like Shopify offer multiple options if you're considering taking a step back from your business, including pausing or deactivating your store altogether? The decision to close or pause your Shopify store is significant and comes with its set of considerations and processes that require a detailed walkthrough. This blog post aims to provide you with a comprehensive guide, covering all aspects from the why to the how of closing or pausing your Shopify store. Whether it’s for a brief period or a permanent shutdown, we’ve got you covered.

Why This Guide Stands Out

Unlike other pieces you might find online, this post offers in-depth insights and practical steps backed by Shopify’s own guidelines and enriched with additional wisdom to help you navigate this transition smoothly. By the end of this read, not only will you know how to close or pause your Shopify store but will also be well-informed about the implications and best practices surrounding this significant decision.

When to Consider Pausing or Closing Your Shopify Store

Before diving into the how, it's crucial to understand the why. Businesses may consider closing or pausing their Shopify store for various reasons, including financial challenges, strategic pivoting, seasonal business models, or even personal circumstances. Here are a few scenarios when this might be relevant:

  • Seasonal Operations: If your business thrives in a particular season, pausing during off-peak times can reduce costs.
  • Business Pivoting: Transitioning to a new business model or platform might necessitate pausing or closing your Shopify store.
  • Financial Considerations: To cut down costs during challenging financial periods, pausing your store could be a viable solution.
  • Personal Reasons: Life events may require your full attention, prompting a temporary pause.

Steps to Pause or Close Your Shopify Store

Pausing or closing your store is a straightforward process through your Shopify admin. However, there are crucial steps and considerations to be mindful of:

1. Review the Implications

Before making any changes, understand the implications of pausing or closing your store. Pausing allows you to maintain your store at a reduced cost, whereas closing it means losing access to your Shopify admin and data associated with your account.

2. Settling Your Accounts

Ensure all outstanding invoices and charges with Shopify are settled. You cannot close or pause your store with pending financial obligations.

3. Pausing Your Shopify Store

The “Pause and Build” plan allows you to keep your store at a reduced monthly fee. This option is ideal for temporary breaks, letting you work on your store without active selling functionalities. Here's how to switch to this plan:

  • Navigate to 'Settings' in your Shopify admin.
  • Choose 'Plan.'
  • Select 'Pause and Build' and follow the prompts.

4. Closing Your Shopify Store

If you decide to close your store:

  • Go to 'Settings' in your Shopify admin.
  • Click on 'Plan.'
  • Choose 'Deactivate store' and follow the subsequent steps.

Remember, once closed, you cannot reuse your Shopify store name or URL.

5. Handling Third-Party Apps and Services

Upon pausing or closing, review and cancel any third-party apps or services to avoid unexpected charges.

6. Data Backup and Customer Communication

Ensure to export your data and inform your customers about the transition, providing clarity on order fulfillments and future engagements.

Best Practices for a Smooth Transition

  • Communicate Clearly: Whether pausing or closing, clear communication with your customers is crucial. Use email broadcasts, social media, and your store's homepage to explain the changes.
  • Backup Your Data: Export all valuable data from your Shopify admin for record-keeping or future use.
  • Reassess and Plan Ahead: Use the transition period to reassess your business strategy and plan for a strong comeback or transition into a new venture.

Conclusion: Navigating Change with Confidence

Deciding to pause or close your Shopify store is significant, but with the right steps and considerations, it can be a smooth transition. Whether it’s a temporary break or a permanent closure, understanding the process and implications ensures that you’re making an informed decision. Embrace the change as an opportunity for growth or redirection in your entrepreneurial journey.


Q: Will I still be charged if I pause my Shopify store? A: Yes, but at a reduced rate through the Pause and Build plan.

Q: Can I access my Shopify admin after closing my store? A: No, closing your store permanently restricts access to your Shopify admin and associated data.

Q: Is it possible to reopen my store after pausing? A: Yes, you can unpause and resume full operations anytime by selecting a new plan.

Q: What happens to my domain if I close my Shopify store? A: If you purchased your domain through Shopify, you’d need to transfer it to another provider. For third-party domains, update your DNS settings with your domain registrar.

Q: Can I cancel third-party apps from my Shopify admin? A: While you can uninstall apps, ensure to cancel any associated subscriptions directly with the app provider to avoid further charges.