Customer Support Executive

Role Category

Location

Employment Type

Minimum Experience

Position Overview

We are hiring experienced Customer Support Executive with an experience range between for which required details are mentioned below.

Roles & Responsibilities

Services_includes Hands-on Training.

Services_includes Ticket handling on a daily basis.

Services_includes Understand client requirements and help in troubleshooting.

Services_includes Explain the process flow to the end-user.

Services_includes Daily basis user mistaken bug fixing in the process flow of the transaction.

Services_includes Delivering and implementing the project as per scheduled deadlines; extending post-implementation maintenance & support to the technical support team and client.

Services_includes Acting as an escalation gate to resolve critical issues of the team members.

Services_includes Skills in conducting various training sessions for enhancing the performance and quality of service to end-users.

Services_includes Resolving queries regarding the Information System/Software.

Skills Required

Services_includes Excellent communication (written & verbal) in English is a must.

Services_includes Great Attitude and Goal Driven.

Services_includes Great Customer Service Skills.

Services_includes Experience with Help Desk / Support in any of the following: Web Development / eCommerce (Premium) OR Software Development / Applications.

Education

B.E (C.S.E / I.T)

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