So you’ve got a bad product review?
Step 1: Don’t Panic. Stay Absolutely Still...Don’t even blink...Don’t move a muscle…
It’s a Shopify merchant's nightmare—you put your time, blood and sweat into the store you built from scratch, and one day, POOF! Your hard-earned reputation is discolored by one grumpy customer with a chip on their shoulder.
There are ways to minimize the damage to your store's credibility and your website’s SEO and help ensure customer satisfaction.
Whenever any store merchant gets a negative review, they usually take a few simple steps.
WHAT OTHER STORE MERCHANTS DO?
- Evaluate the situation
- Respond to the review ASAP
- If they find the review FAKE, they flag it for removal
- Rectify the situation
- Stay on top of it
WHAT STORE MERCHANT USING PRODUCT REVIEWS APP DO? 😎
Step 1: Go to the app > Dashboard
Step 2: Go to the respective review > Edit
Step 3: Click on Edit
Step 4: Update your words 😋
Isn't it cool? The worst becomes the best!
Instead of unapproving a negative review, you can make it work the best for you later when you need reviews the most.