On a daily basis, the Coronavirus (COVID-19) is bringing so much stress and uncertainty to our lives. I appreciate all our partners, customers, and employees who are reaching out for guidance.
We’re in this together
As COVID-19 spreads, HulkApps continues to monitor the situation and respond accordingly. As part of our proactive approach to our community’s safety, we have instructed Hulk’s employees across the globe to work remotely and to suspend all business-related travel for the time being.
We ask that you send an email to email@example.com or notify your HulkApps to point of contact of any new restrictions your team has set in place to maintain safety so we can respect them as well.
As a society, we should jointly commit to flattening the curve of the spread of COVID-19, and I encourage all business leaders to move employees to work from home if they can. That being said, many people do not have the option to work remotely, and we realize how lucky we are to work in an industry that is able to easily operate from home.
HulkApps is well-prepared to accommodate a fully remote workforce. We already have in place all of the tools we need to communicate virtually, internally as well as with partners and customers. We also have procedures in place to ensure that our services are secure, redundant, and continuously available, even under the most extreme circumstances.
Our top priority is to continue giving customers and partners world-class, 24/7 support.
We are committed to supporting our merchants and partners at all times.
Our Merchant Success team is available for regular business hours and we have business continuity plans in place.
Ecommerce will play an important role during this unprecedented time, with millions of people in quarantine or isolation ordering supplies they need. We’re here to help your business rise to new challenges and provide customers with uninterrupted service during this uncertain time.
Get extra support during COVID-19
Not only this, we understand the economic impact of COVID-19 might be affecting your business and we want to help.
- That’s why we’ve dropped our Premium support prices & now we’re offering our Premium Support service at $20.
- Moreover, we’ve also reduced the turnaround time to ensure we can serve more & more merchants to get things done right.
Praying to see the pandemic coming to its end 🙏
We’re confident that as a team — as an industry and ecosystem — we will get through this time with minimal interruptions. It’s business as usual: it just looks a little different right now. Remain calm, be responsible, and stick together. Most important: stay safe and healthy.