Position Overview

Agency Support Specialist

We are hiring experienced Agency Support Specialists with an experience range between 2-5 years for which required details are mentioned below.

Roles & Responsibilities

Services_includes Communicate with the team members on smaller issues and help resolve small tasks.

Services_includes Help Project Managers with post-launch inquiries and working with appropriate team members such as Developers/Marketers to execute Post-Launch Support.

Services_includes Understand client requirements and help in troubleshooting.

Services_includes Help Plan Support Initiative and execute those tasks on a monthly and recurring basis.

Services_includes They will be the Point of Contact for our Support Manager, Mo, and help execute general issues that come up with any clients that are part of our Support Program.

Services_includes Should be able to support and communicate with the USA Team and Clients directly.

Skills Required

Services_includes Excellent communication and fluency in English is a must.

Services_includes Experience with Help Desk / Support in any of the following: Web Development / eCommerce (premium), Software Development / Applications.

Services_includes Must be detail-oriented.

Services_includes Must be able to quickly resolve issues and execute / plan / delegate promptly.

Education

B.E.(C.S.E, I.T,E.C) / B.Sc(IT)

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